We Buy Books Arvostelua 19 965

Outstanding! Quick process from scanning ISBN numbers to sending and receiving payment. And a phone number to call if any problems!!!!

Exceellent experience so far. Sent 4 boxes of books off this week via Royal Mail, which is convenient as the post office is just up the road for me to leave there.
Of all the nearly 100 books I sent only 3 were rejected which is fair enough, and the money is already in my Paypal account. Two more boxes are in transit, and I'm busy filling another one this weekend. Moving house this year so am delighted to have a way to shift lots of books very quickly and easily and gain some cash at the same time.
Only quibble is that prices offered are very low - just 10 or 20 pence in many cases for books that would have cost £15 or more originally. But the postage is paid by WBB and the process is swift and easy so will continue to shift those books I can bear to part with, and will charity-shop those that WBB does not want.

Good quick service, all worked well.

Easy to use, for some books unusually high prices! Payments were processed quickly, though not all my books were accepted. Very happy after all!

It was very straightforward and money was paid promptly.

Semt 3 boxes 1 here and 2 to we sell books and music magpie, we buy books was a clear winmer!

I was able to sell several books. Despatching them is an easy process and the payment was entered into my account very quickly. I would have awarded 5 stars if more of my books had been accepted.

Easy to use paid quickly no quibbles

Easy to scan books, drop off and very quick payment. This is a great way of turning your old books into a little bit of cash.

Great quick service. Easy to use website.

Very quick service.
Books picked up the next day and quick to credit account with payment. Fantastic.

Another straightforward uncomplicated and very fair trade.
Free and quick despatch , fast processing and payment. Any query quickly resolved with very little impact on the above processes.

I honestly cannot believe the incompetence of this company. I bought a copy of a vintage book as it was listed as being from 1962 and was almost £65 which you can appreciate is quite a lot to spend on 1 used book. I was first sent a promotional copy of said book which after a quick google search is from 2007 and worthless. Initially the customer service team were reasonably helpful, albeit after 3 emails, and said they'd found the correct copy and sent it to me which I thought was very kind and helpful. I actually just wanted a full refund but was happy to accept the correct copy of the book as mistakes happen. However, the book that arrived is the exact same copy and now to add insult to injury I have had to contact them again and will no doubt be entering into another round of emails just to get a refund and will most probably have to send this copy back and waste even more time. So more than likely I will have to report it to my bank as fraud to claim the money back which I will be doing as soon as 14 days pass. I have regularly bought books from this company but this is the last time. Thanks for nothing, and I hope trying to extort amounts of money from your customers is worth it to ensure they never spend a penny again

Generally effective on-line system, for selling books.
Efficient and speedy delivery, checking and payment system.
However:
i). Too many books not recognised by ISBN.
ii). System for identifying books without ISBN, very poor, gives details of completely unrelated books.
iii). Many books recorded as not received, despite forwarding them.
iv). Impersonal, when communicating with back office.

Generally speaking, a just acceptable overall level of customer value, but certainly room for improvment.

I’d avoid this seller. I bought a book and they sent the wrong one. Therefore, I had to fart about re-packaging the book and taking it to the busy post office to return it. All rather annoying!!!

I’m really happy to sell to WBB. Everything about my transactions with them is smooth; they are easy to deal with on line, there is quick collection of the books and cds, and they pay very quickly. My only gripe would be the default offer of 20p for many books and cds. Doubling or tripling this would put them in line with their competitors. Yet the offers they make for more valuable books are on the mark.

Very easy, collected for free and money received shortly after.