WATC STUDIO Arvostelua 95

This experience has been incredibly disappointing.

I placed my order 21 days ago, fully aware that holiday shipments might be delayed, but this has been excessive. After 19 days, I reached out to customer service and was informed they were experiencing delays due to Black Friday but assured me my order was ready to ship.

Shortly after, I received a UPS notification stating that the name on the package was incorrect, and it couldn’t reach the destination. I double-checked my order details, and everything was correct, so I have no idea what went wrong. I contacted both WATC Studios and UPS to reroute the package to a pickup station (MyFlexBox). UPS responded first, confirming the request.

A day or two later, WATC Studios finally reached out to inform me, "Your package is ready to be picked up." However, when I arrived at the pickup location, they asked for a code that I had never been provided.

Long story short: Be cautious when ordering from WATC Studios. Their customer service is unhelpful, and you might end up not receiving your purchase. ;)

UPDATE:
Got my order and it's incomplete (;
save your time and money

We placed two orders with WATC several weeks ago, trusting the company’s advertised delivery timeline of 2–7 working days. What we’ve experienced since then can only be described as an absolute disaster.

Despite their promises and multiple follow-ups from our side, WATC has failed to deliver the goods or even provide a proper shipping confirmation. Their communication is abysmal—emails are ignored, and no updates have been provided regarding the delays. This kind of behavior is completely unacceptable, especially for a company that claims to serve professional businesses.

As a reputable company, we operate with a high standard of reliability and expect the same from our partners. Unfortunately, WATC has proven to be anything but reliable. Their delays have caused us financial losses, strained relationships with our customers, and disrupted critical deadlines.

We even attempted to resolve the matter amicably, but WATC’s total lack of accountability left us no choice but to escalate the case to our legal protection department. This situation is now being handled on an international level, including compensation claims for damages, administrative costs, and legal fees.

To anyone considering working with WATC: think twice. The quality of their products does not make up for the sheer unprofessionalism and lack of respect for their customers. If you value your time, money, and reputation, avoid WATC at all costs.

Delivery takes a long time but 100% worth it. Amazing quality hoodie and I assume their other products will be equally as good

Best hoodies I've ever bought I now have two in my wardrobe and wear them constantly

After 16 days of waiting since placing an order I received damaged products (poorly sewn sweatshirts: one has a crooked pocket and the other has a zipper that doesn't work). I informed watc about this by sending an e-mail right after receiving my purchase. 8 days have passed and I still didn't get any reply.

Ordered 2 hoodies. Took ~5 business days to send, but after that shipping was smooth. Support answered an email in ~1 business day.
Pros:
- really high quality hoodies, all of the seams were perfect, everything is very symmetrical, fabric is high quality.
- lots of colours to choose
- the package was very safely wrapped
- cuffs seem high quality
- sizing was pretty clear, though more images on actual models would be even better

Cons:
- would've loved to be sent quicker
- the hoodies had a weird smell, probably because of the dye? after a wash it was all good
- shipping may be pricy

Also, the material is french terry, so it may not be as soft as most hoodies usually are, but that is expected.

It took like 3 weeks for one hoodie to arrived, in the page it says that the hoodie is soft, thick and its the complete opposite, when it arrived the only reason why it was heavy was because of the materials, it felt like cardboard material, and it is really thin. Im really disappointed.

Ordered 100 white shirts and the quality is really good

Good quality but decent service.

The quality of the t-shirts and prints are relatively good especially for the price. But the delivery times are way longer than they say on their website. The same with customer service and things they promise. For example they said embroidery would be soon available but that was over a year ago. Every time you ask them they will just say its coming soon but never when. Same for orders that are late. If you e-mail them why its still not send they will just simply reply they are working on it and you will get notified when its being send. Even if they are already 3 weeks late.

For the website itself is pretty hard to use. If you design something, ad it to your cart and then want to make some changes to that design you basically need to start all over again. I think their website interface needs a big overhaul.

Make sure you get the sizing right! The oversized tees will most likely be one size down from your real size. Luckily I had read some reviews which warned me of the sizing. If you’re a Medium, order Small etc
Other than that, Decent quality tees, decent print, easy to use system to make printed tee online, can even do it from an iPhone. However, extremely high sample prices, extraordinary long lead times for printed tees. It took 4 weeks for 2 sample tees to arrive and I paid extra for the 1 day delivery. Avoid paying for the 1 day delivery, it isn’t worth it. They use FedEx who are notorious for terrible tracking systems and posting pre written ‘sorry we missed you’ cards and running away without ringing the doorbell.

I ordered a sample tee shirt for my merchandise line (90euro for one tee shirt)

The order failed to deliver. This is the only time I've had issues with receiving orders at this address.

I was offered an option to pay another 20 - 50 euro for reshipping which I declined.

The quality of the clothing is generally pretty good, although the hoods on the hoodies are huge! Overall, slightly overpriced for what it is and you can find cheaper and better options elsewhere.

However, I would recommend anyone to NOT use their printing service. They use a particular DTG method that leaves marks on each item of clothing, as if they have been slightly burnt. The texture of the t-shirt becomes extremely hard to the point that my customers started noticing and returning items.

I tried to help WATC by sending back a few samples of this, expecting them to reimburse me for the orders that were badly affected. However, they just brushed it off saying it's all part of the printing method and it would go away in a few washes. The problem is how is a customer meant to know this?! They want a t-shirt they can wear instantly without having to wash it a few times! WATC offered to start washing them before sending to me but the DTG method they use isn't a very good quality one and the print starts to fade almost immediately after the first wash.

Having spent thousands of pounds with WATC, I was expecting them to reimburse me more than 60 euros, for orders that I am not able to sell myself due to them being so badly affected.

Ordered for my nephew for Christmas, paid customs duty to import so overall 76 euros and doesn’t fit and but he lives in Scotland so I’ve only just got it back - most UK shops allow returns till end Jan but their returns policy is 14 days and you pay for it yourself - 15 euros to return to Netherlands. So overall an expensive mistake, very poor returns policy. And hoodie is pretty boring and nothing special part from also being too small (medium ordered).

clothes are insanely high quality got my order 4 days after ordering really amazing stuff for a fair price tbh highly recommend the hoodies