WATC STUDIO Arvostelua 95

I had a few missing items from my package and I enquired for help via email. The problem was swiftly resolved and I am very happy.

I have been ordering multiple times from them. It is great quality for the price!
Customer service is absolutely perfect. I felt heard and prioritized. Quick response and very helpful. Big recommendation from me.

I had a problem with one of my designs and they helped me through the whole process. They are always friendly and very responsive, and the quality of their fabrics is really excellent. They are an exceptional supplier.

Expérience d'achat excellente.
Commande reçue très rapidement et articles bien emballés.
Les matières sont agréables, je recommande sans hésiter.

EDIT: WATC resolved the issue and offered either a refund or a replacement for the stolen parcel. Good customer service. Thank you.

FedEx delivered my order from WATC Studio and left it in an unsafe location, without permission and without a signature. The parcel was subsequently stolen before I got home. I filed a police report and contacted FedEx and WATC.

UK law (Consumer Rights Act, Section 29) states that the risk remains with the retailer (not the courier) until the item is physically within the customer’s possession- which has not yet happened. Despite this, WATC are refusing to refund me or send a replacement, even after FedEx confirmed they are fully insured.

So now I’m out of pocket, without the Christmas gifts that I had bought for friends and family, and WATC is refusing to take responsibility, in breach of the Consumer Rights Act 2015. Have been in contact with the retailer for a month now with no resolution. Really disappointed in the way that this has been handled.

Qualité au top sur toute la ligne. Les tissus sont très agréable, les finitions sont propres et le design est top.
Livraison rapide et parfaitement conditionnée. Je recommande !!

J’ai été super satisfaite de ma commande : produit de qualité, excellent rapport qualité / prix, envoi rapide et soigné ! Je recommande à tous les nouveaux clients potentiels et vais repasser commande dès que possible !

My order was never delivered to the address provided. I even went to the address mentioned to collect the parcel, but it was not there either.

Despite this, the seller wants to apply refund fees, even though the error was not my fault. To this day, I still have not received my refund.

Very disappointing customer service and complete lack of responsibility regarding delivery and refund.
I strongly advise against buying from them.

I ordered clothing from this company and the parcel was sent via FedEx. The courier left the package in a communal area without my authorisation and it was stolen. I never received my order.

Despite FedEx confirming that I was not at fault, the company refused to issue a refund. I waited over three months while they claimed to be dealing with the courier, only to be offered store credit instead of a refund. They also demanded a police report, even though this was a non-delivery issue, not something I caused.

As a customer, my contract is with the seller, not the courier. I found their handling of the situation slow, frustrating, and dismissive of basic consumer rights. I would not recommend purchasing from them based on my experience.

Do not purchase anything if you are international. Their return policy states that return costs are the expense of the customer if the return is not due to shipping/manufacture errors, but does not warn you of the high costs. I purchased two pairs of jeans that look different than what was on the websites and do not fit well, and now I am stuck with the pair as the shipping cost is almost 3 times the price of the jeans. Just not accommodating or understanding and not worth the trouble. If you're not sure about the product, size, quality, etc. and live internationally, do not make a purchase or you'll end up with things you will never use.

EDIT 4/7/2026:
After posting this review, and mentioning that I will use my platform to let people know about the issue I was having, WATC's team decided to move forward with a replacement and take care of the shipping. It was a lengthy process, however, I am happy that they accommodated the exchange. I exchanged my initial order for a pair of sweatpants and a hoodie. I am updating the rating from 1 star to 4; I would give 3 stars because of how exhausting and frustrating the process was, but an extra star for the decent quality.

Order was made 12/9 haven't received my order and the company do not respond to emails regarding this matter.
Thank you
Yvonne Richardson.

My stuff from the black friday sale just arrived, the quality is unbelievable probably the best shirts i've ever owned :). And for the price you really can't even complain!

I've ordered a few pieces in different colours, sizing of the tshirts and hoodie was good, but really bad cut and sizing for trousers. Moreover, the quality is quite poor vs pricing for blanks unfortunately, it made me feel like a primark product.

Ordered a few times before, everything is great. At the last order, a few items were missing, but customer service responded very quickly and resolved it right away. I received the rest of my order within two days. Satisfied with them.

Exceptional quality and service!
We’ve been working with WATC Studio for our brand samples and the experience has been incredible from start to finish. The garments feel premium, the printing quality is top-tier, and the attention to detail shows in every piece. The team is always responsive, patient, and willing to help us perfect every detail. Couldn’t recommend them more — truly professional and passionate about what they do.

WATC Studio went above and beyond to help me with my return. They offered shipping back to them and were excellent in communication via email. Highly recommend!

amazing quality of the clothes and the costumer service is good I recently bought clothes and inputted the wrong address sent an email and got a response in less than 30 minutes overall good company.

High quality products, fast or economic shipping options, excellent customer service. Only reason not to recommend WATC is to keep the advantages for yourself :-)

Great service. Great products .