Wardrobe Direct Arvostelua 300

Having had 2 wardrobes off direct was happy with wardrobe but one of wardrobe’s there was a problem it did not slide properly and keeps sticking I did give a 1 star because they did not reply to my phone calls or texts and was not happy but it was over Xmas holiday breaks and didn’t allow for Xmas breaks but after Xmas breaks they did respond to my problem and resolved my problem so I would like to cancel my 1 star and award the company a 5 star recommendation it’s nice to think you got back up if you do get a problem regards Phil Compton

I have asked Wardrobe Direct twice to call me regarding my order which included installation. They have not responded and now have asked me for this review.
The company that arrived are not Wardrobe Direct but TJ’s furniture.
They were rude, rushing and did not clear up after themselves. Two of the doors are at different heights. The mirror doors were filthy. Rubbish was left in the wardrobe and lots of screws were left on the carpet which was dangerous. There also seemed to be a lot of fixtures and fittings left over so worried something hasn’t been fixed correctly. They also haven’t screwed the screws in on the hinges so these are sticking out. After spending nearly £1000 on this wardrobe I expected better.
Further to the reply below I would like to confirm that I advised that I would happily supply statements from the two people who were at my property on the day of the wardrobe delivery to back up what happened on the day. The works being carried out could not be classed as renovation works - it was simply replacing a length of skirting board. We also have a voice recording of the conversation between my daughter and the installation team which I feel would confirm who the hostility came from. The team did not carefully package any unused components or flatten boxes and put them in the wardrobe - again I can supply pictures if requested.
Obviously you are taking the side of the installation team which is what I would expect but my review was an honest one of what happened on the day.
For any prospective customers - this was an honest review of what happened on the day to us.

My wardrobe hasn't even been delivered yet and my first installment of payment has already been taken. I'm also being asked for a review of my delivery when it's not taken place yet. The delivery waiting times are far too long and not enough delivery dates available or any weekend delivery to England. When being asked for a review it lead with this '
Did you know 100% of customers that have the slightest complaint, jump to leave a negative review but sadly only 1% of happy customers share their good experiences. This negatively affects our online reputation and we feel it's unfair'. Unfortunately, I disagree, people are just being honest and the reviews all look fair to me.

I have already responded once.
The wardrobe was great.
Ordered additional LED lights at the cost of £75 pounds. They turned up 2 weeks before the wardrobe, they are cheap and nasty and look terrible. Plus the power cable doesn’t reach the socket!
When I reached out to WD they informed me I would need to return the whole order. The wardrobe is built! Extremely disappointing service

Ordered and paid for the goods on 31st October 2025 and received Wardrobe on 9th January 2026. No proactive updates, I had the chase week after week. No apologies, nothing. Would not use this company again.

I note the response from the company accepting the delivery time was far beyond that promised. Its just a shame that they failed to keep me informed of the issues or offer anything in the way of mitigation. If only the communication between ordering and delivery was a good as their ability to respond to poor reviews. We can all be wise after the event..hence i would not recommend them.

Great wardrobe very elegant

Really pleased with the wardrobe. It took a while to assemble, but no major challenges, and it is solid. Delivery ended up being delayed on the day and came quite late in the evening, but otherwise all good.

Easy to order, love the modular design as able to better fill the space available.

Extremely helpful, communicated throughout the process. Fitter was amazing and very quick. Wardrobes look unreal. Better than any fitted I've seen at a fraction of the price. Very impressed

Delivery was with care and assembly was really good as well. The time for getting it delivery was not so great!

The delivery to a little long
Cost of fitting is expensive
The fitters availability was causing inconvenience of a suitable appointment time.
Fitter tried to cancel last minute stating too much traffic and can't get to me.
Fitter was unavailable and not answering mobile so had to text him several times before eventually fitting was arranged.
Eventually when he did come he took almost 3 hours to complete the fitting and it was very late when he left.

Thank you Jack. I am obviously tech unsavvy!! Without you a sale would have been lost :)

Delivered and assembled on time, lovely modern appearance with the lights on top. Happy with my purchase.

The website is easy to navigate, delivery ok but I have to say the quality of the wardrobe is not amazing for the price paid. I've had similar furniture from different companies that were much better quality wise so slightly disappointed.

We purchased the Saigon sliding door wardrobes with assembly service.
The wardrobes look great and the assembly staff were very professional and friendly.

Excellent service from start to finish. Delivered and installed within 3 days. Good quality wardrobes. Would highly recommend

First I was delivered the wrong door for my wardrobe and when they delivered the right one eventually they refused to deliver to my room of choice as promised during the whole mix up. No accountability for mistakes and refused any sort of compensation. Wardrobes direct and their courier company clearly don’t speak to each other as they both lie and contradict each other leaving me to sort out my own issues. I’m extremely dissatisfied and wouldn’t recommend their service at all! Only reason for the second star is because I actually like the wardrobe itself.

For what you pay, the quality is just ok. The design is nice but we had multiple issues with our wardrobe. Some are still unresolved. I think the most disappointing is that the fitter tried to cover up a damaged part without letting us know and the light switch was faulty, for which it took multiple emails with the company to convince them it needed replacing - this is still being resolved. I’ve spent too much time on this wardrobe - and given that we chose this more expensive option over ikea so that we wouldn’t need to spend much time on it, I’d say the choice hasn’t really paid off. Such a shame because the design of the wardrobe is nice but overall execution, service, performance, quality and fitting service have been disappointing.

Good sturdy product. Good ordering experience with extremely helpful chat facility as we sought to schedule delivery and assembly with other work being dome in the house