vwthemes.com Arvostelua 

I bought the pro version and a bunch of stuff didn't work. After spending a few hours on it, I gave up, installed something something and was able to get it customized and running in less than an hour. I emailed them with a list of the issues, a note that I don't want to spend more hours going back and forth with their customer support, so to please refund my purchase.

They responded with a suggested fix and an offer to help fix it if that didn't work.

I re-iterated that I'd already spent more time trying to get their theme to work than I had time for and to please just refund my purchase.

They refused, noting: "We deeply regret the inconvenience caused to you. Due to the digital and intangible nature of the theme, we do not offer refunds.

Though we do not have a refund policy, we have a dedicated team that helps clients with any issues they may encounter in using the theme.

Therefore, we seek your patience and cooperation in this matter and assure you of a seamless experience in using the theme."

Very poor business practice to not have a refund policy, IMO. This is my mistake for not checking their policy before buying. Lesson learned. And a warning to anyone thinking of using this company - their refund policy is no refunds. So unless you're 100% sure it's going to meet your needs, and unless you have hours to spend with their customer service team, move on to another company.

REPLY to their reply: this is the problem with this theme - too many things that don't work and require interventions. No thanks. I'd still like my money back as I'm not using their theme (because I found a better one that took much less effort) but that's clearly not going to happen. Hey VW Theme, instead of constantly saying you "sincerely apologize", how about either make a better theme or have a proper refund policy?

good team and helpful but sometimes glitches when first installing

Very quick and accurate response to the issue and also getting it solved

Support have been great! They resolve all the issues i have!

I was having trouble activating my license key. I reached out to support and they were very helpful in getting my website license key activated and working.

Best theme portal

Support was great, timely and efficient, highly recommend 💯

Thank you VW StoreFront Pro Team for working to fix the issue with my slider not accepting any customizations. I appreciate your responsiveness and the extra guidance about how to make my website load faster. 5-stars for sure!

Support team gives really quick feedback. Great Work!

Fast and Good service, very impressive!

I have been using VW Themes for two years now. My small business client portfolio is growing thanks to their wide variety of website themes. And the best part is their support services. Whenever I reach out with a question or any issue they are very quick to respond and resolve the issue. I highly recommend them.

Veysel D.
Polk Computer Consulting Services

Thanks for the professional attitude and good job.

Template did not work, asked for a refund. No refund

I highly recommend BeTheme for anyone looking to create a beautiful and functional website. Thank you, VW team, for your excellent support!" Mustafa Miha from Spain

We were facing some issues with few pages that we tried to edit. vwtheme support promptly provided us the solution. I recommend vwtheme for their exceptional support.

Highly Recommended – Thank You, VW Themes!

I want to take a moment to sincerely thank VW Themes for their amazing work. Their WordPress themes are not only beautifully designed but also easy to use and highly customizable. The support team is always responsive and helpful, making the whole experience even better.

If you're looking for a high-quality WordPress theme, I highly recommend VW Themes. They offer great designs and excellent customer service.

Thank you, VW Themes, for your dedication and for making website building so much easier!

Support by VW has been excellent. Timely responses to support forum and email that helped our website perform. Thanks!

I have been pleased with the support I have received with issue resolution and little changes to accommodate my needs. I have experienced responsiveness, professionalism, and a general sense of wanting to help. Thank you!

Good communication with the Support for the theme.

They are able to help with the plugins, translating languages and general issues on your site.

I find them very helpful.

They helped me well with questions and changes in the template