This compact tool is seriously impressive. It’s powerful, efficient, and does way more than you’d expect from something this small. It easily clears out crumbs and debris from strollers and car s... Näytä lisää
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There was a delay in receiving my order. I checked the company website which gave very clear instructions for inquiries regarding delayed shipments. Diane responded to my email quickly and with a grea... Näytä lisää
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Best customer service I’ve come across. I needed help placing an order and Diane was more than helpful. She had a solution for my questions and responded right away, everytime.
Purchased one based on great reviews & battery compatibility. Apparently each battery type has a separate model # wich i didn’t realize. Initially disappointed, i visited the website & received instr... Näytä lisää
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You’re here to see if this is real. Fair. Here’s the scoreboard: 21,961 units shipped, 4.6★ on Trustpilot, and most of these reviews are from people just like you who were skeptical first. What makes us different is simple: small tool, serious power, runs on the Makita / Milwaukee / DeWalt batteries you already own, 90‑Day One‑Pull Test Drive, and a support team (Diane, Marielle, Kerbie) that actually fixes things fast. Read a few reviews below and you’ll see the pattern.
Yhteystiedot
Yhdysvallat
- info@vortexhaus.com
- vortexhaus.com
4,7
Erinomainen
237 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Almost immediate response from customer…
Almost immediate response from customer services to resolve my issue as requested. Great service.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vortex Haus
Mark, thank you. An almost‑instant answer with a real solution is the bar we’re holding ourselves to. Glad the team hit that for you.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
From initial order
From initial order, the entire process was easy, quick and painless .. definitely one of my best on line purchases.
I also had an issue after ordering, and must mention Kerbie, who was exceptional and sorted my issue immediately. Thanks again guys .. superb👌
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vortex Haus
Gary, this is exactly what we want an online purchase from us to feel like: simple, quick, and if there’s an issue, handled by a real person who owns it. I’m glad Kerbie got you sorted immediately. Appreciate you saying it was one of your best online buys – that’s a high bar.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
First time to contact customer service
First time to contact customer service, Diane was so helpful. I was thinking like she was just a robot or AI. But she was able to resolve my complaint. Thank you so much all of you there at Vortex Haus.
22. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vortex Haus
Mark, I actually laughed at this – in a good way. The whole point of our support team is to be the opposite of a script or a robot. I’m glad Diane showed you that quickly and got the complaint resolved the right way.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
I researched Jet Blowers for over a…
I researched Jet Blowers for over a month before I decided that Vortex Haus was probably the best one out there. I contacted their customer service twice and both times I received an answer to my concerns almost immediately. Upon receiving my blower, I was amazed at the small size, exceptional quality and the amount of wind speed it created. It certainly isn't the cheapest Jet Blower out there but it is certainly the best.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vortex Haus
Joseph, thank you for doing the homework. When someone researches jet blowers for a month and picks us, we know we have to earn that trust. Hearing that the size, build quality and wind speed matched what you expected – and that you still feel it’s the best after trying it – is exactly the feedback we build on.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
Unbelievable product 🔥
Build quality is very good. Super light weight so easy to use with 1 hand.
We use the Vortex Haus to blow dry the motorbikes after washing them. This product makes very easy work of that. The blower produces a huge amount of wind force which is unbelievable from a hand held device. Also very handy for blowing the dust etc out of the Motorhome rather than brushing and risking scratching the floor.
Comes highly recommended
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vortex Haus
John, this is the vision: one small, strong tool that goes from bikes to motorhome to floors without feeling like overkill. I’m glad the build quality and power lived up to what you were hoping for. Thanks for putting it to work in so many places and recommending it.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
I had an issue with the blower however…
I had an issue with the blower however Vortex Haus was so responsive and paid attention to my concern. After a few questions, they sent me out a replacement blower. I was very impressed with their customer service
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vortex Haus
Carolyn, I appreciate you giving us a chance to fix it. We’ll still have the occasional unit that slips through – what matters to me is that by the time we’re done, you feel confident telling people “they stood behind it.” I’m glad that was your experience.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
Broke on First Use, Then Made Me Fix It Myself
I was genuinely excited to use my new Vortx Haus blower, but that excitement was short-lived. The unit failed after the very first use — not after months of wear, not after some accident. First. Use.
I immediately contacted customer service and did everything right: reached out promptly, explained the issue in detail, and even provided photos documenting the defect. What did they do with all of that? They shipped me a box of parts and essentially told me to fix it myself.
I'm sorry — I bought a finished product, not a DIY kit. I'm not a repair technician, and I shouldn't have to become one to use something I just purchased. If the unit is defective out of the gate, the solution should be a replacement or a refund, not a parts shipment and a "good luck."
The whole experience screams that the company knows there's a quality control problem and has decided that the customer's time and labor are acceptable substitutes for actually standing behind their product. Zero accountability, zero effort, and complete disregard for the customer's time.
Save yourself the frustration — look elsewhere
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vortex Haus
Ruben, you’re right to be angry about that experience, and I’m glad you spelled it out this clearly.
If a unit fails on first use, you should not be getting a box of parts and a homework assignment. That’s a miss on our side – both operationally and philosophically. You bought a finished tool, not a kit.
We do sometimes send parts when a customer specifically wants to repair rather than replace, but in a first‑use failure like yours, the default should be a full replacement or refund. That’s on me.
Here’s what I’d like to do:
(1) If you’re willing, email info@vortexhaus.com with the subject line “Trustpilot – Ruben M”.
(2) We’ll either:
- Ship you a complete replacement unit and you can send the broken one to recycling, or
- Take it back and refund you so you’re not stuck with something you don’t trust.
And internally, I’ll be using your review as a training example for when we should not lead with “here are parts” as the solution.
Thank you for holding our feet to the fire on this.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
True customer service…
Marielle was quick and responsive resolving a problem that I had with my blower. Great customer service and a great product. Thanks…!!!
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vortex Haus
John, thanks for sharing this. When someone calls out both the product and the way a problem was handled, that’s exactly the combo we’re aiming for. I’m glad Marielle got you taken care of quickly.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
My husband and I love the Vortex Haus…
My husband and I love the Vortex Haus blower! So nice and compact and works well around the house for a variety of projects. Great power!
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vortex Haus
Virginia, this is perfect – when both you and your husband are using it around the house, that tells me we got the size/power tradeoff right. Compact enough that it’s not intimidating, strong enough that you keep reaching for it. Appreciate you sharing that.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
Good products and great service highly…
Good products and great service highly recommended
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vortex Haus
Murtaza, appreciate you taking the time to say that. We’re trying to build a rare combo in this space: a tool that actually does what it promises and a team that actually answers. Glad that came through for you.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
Great Customer Service I had a problem…
Great Customer Service I had a problem with the blower motor and they shipped out a rep l cement right away...
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vortex Haus
Kenny, thanks for giving us a shot even after the motor issue. Any product can fail; how the company behaves after that is the real test. I’m glad the team got your replacement out quickly and kept it stress‑free.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
I had an issue with the blower breaking…
I had an issue with the blower breaking and it was replaced straight away , the performance of the device is fantastic and the correspondance and communication of this company is a1 . Their product is quality and more powerful and effective than all the others I’ve tried .
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vortex Haus
Max, this is exactly the bar we hold ourselves to: if something breaks, we fix it fast, and when it works, it should outperform the junk you’ve tried before. Appreciate you noticing both sides of that.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
Excellent Product and Fantastic Customer Service with Diane
I had a wonderful experience with this company -I purchased one of their Vortex Turbo Jet Double Blow V2 units and loved it - somehow one of the inner blades broke and I contacted them. They sent me a replacement inner motor assembly to replace but I had extreme difficulty making the switch as it involved soldering the new connections and however i did it, the motor ran in reverse. I communicated with Diane who was incredible and in the end they sent me a brans new replacement unit -Excellent communication, response and very helpful
The product is very good but the aftercare customer service is amazing
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vortex Haus
Robert, thanks for hanging with us through that whole story. Swapping internals and soldering is more work than any customer should have to do, which is why I’m glad we just got a full replacement in your hands. Product + aftercare together is the only way this works long term.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
Vastaus yritykseltä Vortex Haus
Love hearing that from pros. When a detailing shop just says “it works” and keeps using it, that means more to me than any ad script we could write.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
“Marielle was quick and helpful
“Marielle was quick and helpful. Thanks!”
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vortex Haus
Doug, Marielle will be pumped to see this. Quick, clear answers with no runaround is the standard we’re trying to build the whole company around. Thanks for calling it out.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
A real live person gave me direct…
A real live person gave me direct helpful instructions the led to the solution of my issues.
7. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vortex Haus
T.J., this means a lot. “Real live person with real instructions” is exactly what most companies have killed off to save money. We’re deliberately going the other way. Appreciate you noticing.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
Angus D.
Angus D.
It is great! Plugged it into my DeWalt Battery, it and turned it on, and sucked my shirt into the back of the blower, learning curve. This little powerhouse blew out the garage in a matter of minutes; it is as clean as it has ever been since we moved it 30 years ago. It IS expensive, you'll get over that in a New York minute when you start using this little gem. I am looking forward to drying the cars with it. When Minnesota gets warmer. That's why I bought it in the first place.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vortex Haus
Angus, this is one of my favorite reviews. Sucking your shirt into the intake is the most “this thing is no joke” way to find out it works. Yes, it’s not cheap – but if it’s cleaning a 30‑year‑old garage in minutes and drying cars in Minnesota, it should more than earn its keep! Thanks for trusting a small brand.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
Great customer service and very helpful…
Great customer service and very helpful to customers with they orders
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vortex Haus
William, grateful you shared this. Getting the order right and fixing issues quickly isn’t glamorous, but it’s what keeps people coming back. That’s what we’re building VortexHaus on.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
Kerbie was quick and very helpful!!
Kerbie was quick and very helpful!!! I ordered the wrong Vortex for the battery i have and he got me squared away. Thanks,Robert
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vortex Haus
Robert, we’ve all hit the wrong button on an order. I’m glad Kerbie got you squared away fast. The whole point of having humans in support is so honest mistakes don’t turn into headaches.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
Great product
Great product. Bought one skeptical and it was so great bought a second for my kid! Thx. 👍👍
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vortex Haus
Greg, that’s the ultimate compliment: “skeptical → bought one → bought another for my kid.” That’s exactly the trust we’re trying to earn, one blower at a time! Appreciate you.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
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