Voneus Broadband Arvostelua 

Good customer service this week both from Charles and Quentin, finally made the switch the process was really easy!

Nomzamo was fab - first experience contacting customer service since being set up with Voneus and she was great!

Friendly interaction, person listened and explained what was happening, problem sorted in minutes

Kevin was excellent in finding the problem and helping me to put it right.

Telephoned Voneus following renewal email, enquired whether there were any other renewal offers available, these were shared by Andiswa customer service agent. Andiswa was extermely helpful, polite and professional, great communication and explained everything. New contractct taken out with Voneus. I have been with them since October 2024, I have always found all staff I have interacted with to be helpful, truthful and efficient and the pricing of mbps is very competitive, the broadband service coverage, speed etc. brilliant. Customer service excellent. I recommend this company based on this and previous interactions as they are very responsive and solution focused.

This company sent an email saying my contract ended soon and the new price from October 31 was £££. I called to confirm I was happy to end the contract then but was told my call today was notice. I explained the email and was told my contract finished in September? I did dispute this but got nowhere. I asked if I could still end on October 31 and was told no. My first bill from Voneus was in March 2025 so technically 18 months into a 2 year contract as they fitted it early while my previous contract ran out, and was told it would start then. Also had several connection problems. Moving to Gigaclear for half price and a voucher.

ANDISWA gave me first class service today. I am not very technical and she was extremely patient as she helped through all the technical detail. She absolutely deserves a medal! We had a successful outcome, Hurray!

Reece and Owen came to install our internet, clean professional and friendly customer service

Excellent installation by Simon & Bilal. Friendly and professional. Job competed without issue and happy to recommend.

Naomi was incredibly helpful and friendly and quickly resolved my technical issue

Absolutely first class customer service from Naomi. Friendly, caring, knowledgeable, resolute and effective.

A great advert for VONEUS.

I usually dread having to call utilities companies, but my call this morning with Voneus customer services has changed my view.
Kamva was very helpful and resolved my issue very efficiently in a friendly manner.

After failing to correctly implement my broadband renew and therefore over-charging me for the first month after my initial contract expired, when I complained, Mandisi from their Customer Service Team was very quick to respond to resolve the problem and to offer a generous goodwill gesture in compensation for Voneus' initial error. A good "save", even if the initial failure was entirely avoidable.

Nokwanda was very calm and patient and helpful

Today, I called Voneus Customer Service using my Voneus VOIP service. The elapsed time between the end of my call with agent Naomi and the timestamp of the voicemail notification email containing a message from Naomi is between 1-2 minutes. This confirms that Naomi attempted to place a call to my line immediately after modifying my profile to permanently block my caller ID as I requested. That call failed to reach me because my VOIP service was no longer active.

Despite the fact that the call completely failed to reach me, and despite having access to backend systems that monitor the service, Naomi failed to identify my service was no longer active. Instead, within minutes she marked the support request as resolved, and I received an email with subject: "All sorted! Fancy sharing how I did?", stating "I'm glad we got your service sorted.", which is very annoying when in reality it is not. Failing to check the service is actually working before saying its "sorted" is not the level of customer service I expect.

Naomi was patient & clear in her instructions! She sorted our internet problem out straight away. I commend her ability to communicate clearly, but also to keep calm when I was getting a bit worried.
Extremely grateful. She deserves 5 stars 🌟

Both our internet and landline had failed last night so I phoned and spoke to Naomi this morning. She asked lots of questions as to how the failure had occurred and what lights were showing on the router and little white box (sorry I don’t know its correct name). From that information she was able to connect to our router and solve the problem which was great. Since then she has emailed me to tell me what to do should a similar thing happen. Throughout our conversations she supportive, helpful and kind to an aged non technical customer!

Spoke with Nomzamo who was very helpful. I had an email advising cost of renewing broad band service with or without contract. The email stated to reply to the email address OR speak to Voneus service team. No point speaking to them as they want an email reply, so they should have this on the email.

Andiswa was great, very quickly sorted the issue.

From ANDISWA I received excellent help in understanding and then resolving my call about intermittent broadband speeds. The call was handled very promptly, calmly, with professionalism and with patience. My questions were all answered fully and some extra advice that I asked for was given to my complete satisfaction. The support I received could not have been better. My broadband performance is superb. Thank you.