Vntura Arvostelua 71

100% agree with the other negative reviews DO NOT USE - COMPLETE SCAM! Make out they are a UK company when they are based in China. Goods are cheap and do not fit and refuse to give me a refund, have offered 30% refund on £100 clothing order and backwards and forwards on email and still no further forward!

I placed an order for some men’s shorts which were branded as “Calvin’s” shorts. I was searching for branded shorts and presumed they were Calvin Klein shorts, which the name conveniently suggests. They arrived unbranded and the material is very cheap and they’re also 2x smaller than a men’s medium size that I ordered. I have since requested a refund and to return the item, but all I keep getting back is offers to keep the item and a 20 to 30% store credit. I have repeatedly told them the item does not fit, therefore I do not wish to keep them or order anything further from them. After numerous emails back and fourth they sent me a return policy with a London address, I returned the item and provided a tracking number only for them to come back and say I posted them to the wrong address. Apparently the return address is in China and not the London address they provided me. They are still refusing my refund. My advice DO NOT BUY FROM THIS WEBSITE

Ventura portray themselves as a London based company with "easy returns". They are in fact China based, do not follow UK consumer law and make returns so difficult that no-one would take the risk. Shipping is also slow, goods are low quality and customer service queries are met with polite responses full of stock platitudes but ultimately if you want to return something, even if they sent a different size from what was ordered, you need tracked shipping to China which costs over £30. Dreadful company

I would really like to have indicated a 0 star rate, this company is absolutely awful. I ordered an oversized jacket in a large I’m a size 10-12 UK it is tiny at least 6 inches too short in the arms . In terms of refund I can have 20% of value back or post to China . The process has taken in excess of 6 weeks. DO NOT USE THIS COMPANY.

I received my order from Vntura without issue, but arranging a return has proven extremely difficult. I have been in contact with their support team for over a month, repeatedly requesting return instructions. Instead of providing the necessary details, they continue to offer 10–20% discounts on future purchases. Responses arrive only every few days, and no progress has been made. Overall, a very disappointing customer experience.

Terrible, do not order from this company. Ordered over a month ago, not delivered, have asked for refund not given. Asked instead to pay more money to get another delivery. Think I have been scammed, don't use!

I will update/ remove this if I get a refund from the company.

Clothing is nothing like the picture. Hilariously bad. Wish I could post photos on here to show you. Not even remotely the same dress. They have a London PO Box to trick you into thinking it's a UK store and instead send from China. They have so far refused to offer me refund but 10% back or 50% credit. Think I'm going to to have to try and get money back through credit card company.

Appalling, Shameful, Threatening, Coercing - words I use to describe this company. The goods I got cost £65 and the materials are atrocious. They quote a UK address to send them back to but when you tell them you want a refund the address changed to an Asian one and they quote extortionate postage prices you will have to pay then offer 10% or 20% refund and you can keep the goods - which I do not want and will never wear. DO NOT EVEN look at the web site never mind order from them. I got £13.12 refund for £65 worth of unwanted goods - you have been warned!

I bought a raincoat on the site and it took 15 days to arrive when it should have been 7-10 days.
The product was not exactly what I expected as the raincoat was not good under the rain at all, as it was made of a standard material.
So I asked for a return and, after being offered many partial refunds for not returning, I was told the return would cost me between €30 and €45 because I needed to send it back to China. Really appalling when the website only has a London address so I assumed I was returning it to an English address. So very misleading.