Vntura Arvostelua 71

This company will do all it can to avoid refunding your money if the item is the wrong size. Its refund policy is misleading and all returns have to go to China. They even warn you that they are unlikely to arrive! They will offer you a replacement size or a 20% refund and you keep the item. Unless you are very very sure, don’t order

Terrible returns process. Just lots of back and forth emails clearly written by chatGPT, doing everything in their power not to give me a refund. Very misleading returns policy with a UK address on when you actually have to return to China at your own expense. Would never buy from here again and massively regret doing so in the first place!!

Bought a dress for a wedding. Terrible quality, looks so cheap.
Emailed them and after a series of emails where they tried to get me to keep the dress for a partial refund they finally agreed to a return and then provided me with an address in China which I had pay for the post to send it. Then below it stated that many returns never reach them and they would encourage you return requesting store credit as this is a safer option.
Overall it's very clear they do not want to refund so I'm going to my bank to claim back.

When the brown lace up men’s shoes arrived we were really impressed, They were really amazing for the money my husband was very happy with them , They were really light and soft on the feet also looked very expensive, But I think that the delivery time should be considered we waited longer for delivery than we anticipated

the product i purchased {boots ) was very well made unlike a pair id bought from another company. just as described. I just had to wait a while to receive them but it was worth the wait.

good communication and good looking boot 😃

Was expecting dress shipped in UK but came from abroad. No problems. Dress lovely, good quality, as described. No returns label or invoice in parcel but as I didn’t need to return it that was ok.

i found the service service support excellent when i ordered a XL coat as when it arrived it was too small. They promptly exchanged it for a 2XL explaining the terms & conditions. Unfortunately this was still too small and I have lost the costs of the coat and the shipping.
The size of the garments shipped from China bear no resemblance the that of Here. : I normally wear size Xl clothing but in this case I would have have to wear 3XL

Love the products I ordered from this store I wear them every day can’t wait to but the rest of their items

Do not buy from this website it’s a front for a Chinese company. You CANNOT return anything you buy. It’s lying on its website. AVOID

1 star is far too good. Have tried to return my goods supposedly to be London and have now been told I have to pay the fee myself to return to China. I will be contacting trading standards
Do not buy from this site if you think you may need to return the item

Absolute crooks!
Avoid them. I am reporting them to Trading Standards for false advertising and cohesion. They are insisting I return a dress to China when there is no mention of China on their website! The alternative is 20% refund and I keep something not fit to wear!
I am not surprised others have had such a horrid experience, we should all complain/report them and hopefully get a resolution... this is a horrible company and shouldn't be allowed to treat customers like this!

Poor quality fleece jacket that didn’t fit and zip not working. Very cheaply made.

Website is misleading as it has a uk address in the returns section. You have to email to organise a return. Then go through a series of obstructive emails where they try to refund you store credit and actively discourage return. Or they refund a disgustingly small percentage and you have to keep the item.

On questioning, even if you have proof of postage for return (at your own cost of course!) they won’t honour that proof if the item is lost in transit.

So really you’re forced into keeping the item and only getting a small percentage back.

Horrible trading standards !!

Ordered and paid for goods (pair of trainers)9th October 2025. After 1 week without any contact from this company I called their London office. Their telephone number (a mobile number - should have been a warning!!!!) did not ring out. I then sent an email and eventually received a reply advising shipment was en route. They sent me a tracking note suggesting the parcel was being delivered by Royal Mail but in fact it was being delivered by Yodel. Eventually after days trying to track the package the goods arrived 23rd October. Opened the already damaged package to discover the trainers did not fit, despite ordering size UK 8.5, the parcel contained trainers size 7.5, or at least that was the indication based on their size chart, nothing on the trainers themselves. Emailed back and advised of the problem. I was offered a 10% payback and told to keep the trainers. I did not accept their offer and quoted UK Consumers Act 2015 regarding refund of monies paid if goods not of the same quality etc as ordered (I thought they were based at a London Address as per their website). They emailed again and increased their offer to 20% refund and keep the trainers. I then made more enquiries and realised this company is not based nor has a actual store in the UK. They are based in China, so UK trading standards do not apply to them. A final email suggested if I wanted to return the goods then they would need to be in the original packing with all labels etc intact but warned incoming goods into China suffered extensive delays and in many cases goods were lost in transit and never reached their destination. Be warned you could be throwing money away. I’m now awaiting confirmation on a counter offer I’ve made to save me sending them back.

Avoid Vntura at All Costs – Appalling Quality, Dishonest Returns Policy, and Shocking Customer Service

wish I had checked the reviews before ordering from Vntura. I placed my order on 3rd October 2025, and after over two weeks of delays, the shoes finally arrived — cheap, creased, and made of thin plastic. They were nothing like the photos advertised.

When I requested a refund and free return (as clearly required by UK Consumer Law for faulty goods), Vntura repeatedly refused. Instead, they tried to fob me off with a series of insulting offers — first 10%, then 20%, then 75% store credit — all to avoid taking the product back. I had to quote the Consumer Rights Act 2015 multiple times, but they continued to ignore my legal right to a full refund for damaged goods.

The final insult came when they suggested I pay to ship the faulty shoes back to China — despite UK law clearly stating that customers are not responsible for return costs when items are defective or not as described. Their customer service was robotic, repetitive, and evasive, offering everything except the lawful resolution.

To make matters worse, the shoes arrived in a plastic bag (no box), were visibly damaged, and clearly not fit for purpose. I’ve now escalated this to Trading Standards as Vntura appear to be deliberately obstructing refunds.

Avoid this company at all costs. They sell poor-quality goods, disguise their return process behind foreign shipping hurdles, and blatantly ignore UK consumer rights.
If I could give zero stars, I would.

DO NOT BUY -
ordered pair of Calvin shorts size L
Took 3 weeks to come from China, even though looks like they're in London on the site.
Crap quality, no label at all.....and would fit a child.
SCAM

Horrendous quality. Items are from China not UK. Misleading company. Cannot refund and return goods as the return address is China. Had to claim back through credit card company.

No delivery. Go to Temu, same items on Temu for half the price….this is a con.

Order a pair of shoes from the website. 3 weeks later a crushed pair of shoes that were nothing like the ones on the website turned up in nothing more than a thin plastic bag. No protection at all and they were completely crushed near flat.
On complaining to them I was told ‘defective items are not refundable’
Avoid this rip off company at all costs