We have booked our holidays with Viva cruises twice now and will continue to do so in the future .We go back to the same travel advisor Vaibhav , he was very very good indeed,really patient and looked... Näytä lisää
Yritys on vastannut
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VK quickly and politely responded to multiple enquiries. He was patient and reassuring and did everything he could to help us. VK went above and beyond to ensure that we had the best value package, in... Näytä lisää
Yritys on vastannut
Its always a pleasure to speak to Viabhav . Hes so helpful . I have used them 5 times and Viabhav goes above and beyond. This time everything was decided quick but previous holidays he always change... Näytä lisää
Yritys on vastannut
Kritika has been absolutely amazing,she couldn't be any more helpful patient and knowledgeable. Kritika found me lots of different alternatives and as many price reductions as feasible possible Unf... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Cruise holidays are a wonderful way to see more of the world. And when you book with Viva Cruise, you’ll be spoilt for choice. Our great escapes on the ocean waves have been meticulously researched to bring you the best cruise liners and most beautiful destinations without breaking the bank. We work on the ethos of providing affordable luxury combined with first-class customer service at our heart. You can choose from different types of cruise holiday to suit your tastes and budget, including cruise and stay, all inclusive, cruise & rail, fly cruise or no fly cruise.
Yhteystiedot
Central House, N3 1LQ, London, Yhdistynyt kuningaskunta
- 0203 967 7576
- support@viva-cruise.co.uk
- viva-cruise.co.uk
4,9
Erinomainen
366 arvostelua
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After hard sell to upgrade with tactics…
After hard sell to upgrade with tactics like “your view might be obscured by a lifeboat” During the cruise we found none of the cabins would have been obscured, sadly took advantage of us not doing a cruise previously. We were charged 180 dollars gratitudes added to our bill, even though gratitudes are added e.g buying drinks etc, they added charges that were not ours, we had que for two hrs to get these removed, felt sorry for the staff having to apologise for these failures. Prior to the cruise we had a stop to Niagra, we were promised a transfer as they operated every 30 mins, we arrived after a 12 hr flight to be told we had to wait 1 hr 30 due to them waiting for a delayed flight clearly incorrect information provided. One of the hotels we stayed was not what was promised, the trip was poorly planned in parts, we only saw the hotel in Miami, I highlighted all of the above, they offered me £50 a person off our next holiday, I said no way I would not trust you again, albeit they offered the £50, they praised everything they do and blamed third parties for anything they could, I reminded them my contract was with them, customer service is useless, when I left my first review regarding the hard sell, the agent called me asking if I could change my review to 4*, I’m not sure they understand these are truthful reviews not to be instructed by the company, I said I would think about it
We declined your £50 credit as we said we would not book with you again.
20. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Mrs. Holt,
Thank you for your feedback. We regret that your recent experience did not meet expectations, and we appreciate the opportunity to address the points raised. We understand your frustrations, and we are committed to using your feedback to improve our services.
Cabin Availability & Upgrade
We acknowledge your concerns regarding the cabin upgrade process. However, the price you paid for your Balcony Cabin, including the Aft-Extended Balcony upgrade, was £40 per person cheaper than the originally advertised price for the same cabin without the upgrade. The upgrade was presented as optional, and we documented your approval at the time. In total, we believe the cost for the upgrades offered good value.
Transfers & Flight Delays
Flight delays and late arrivals are unfortunately out of our control and can affect travel companies globally. We understand these delays impacted your ability to enjoy an evening meal, and we will continue working with our transfer partners to minimize such issues in the future.
The Hotel in New York
We regret that your hotel stay in New York did not meet expectations. We provided comprehensive details, including reviews and ratings, to help you make an informed decision, which you confirmed and approved.
Spa Charges & Gratuities
Gratuities on the cruise are standard practice but not mandatory. Any concerns about these fees should be addressed directly with the cruise line’s guest services. Spa charges are also optional, and we recommend contacting the cruise line for any billing discrepancies. These details were clearly communicated at the time of booking.
Cabin Type & View Clarification
At no point did we state that the cabins would have obstructed views. We made an effort to explain the difference between a guaranteed cabin and a numbered cabin, and we regret any confusion this may have caused. Clear communication is crucial, and we aim to ensure first-time cruisers fully understand their options.
Rating & Service Commitment
The rating you give us is entirely your decision. Our priority is always to provide excellent service, and we are pleases with the many 5-star ratings we’ve received. We use all feedback to improve our services.
Resolution & Transparency
While we prefer resolving matters privately, we have made multiple attempts to address your concerns and offer fair resolutions. Despite this, we regret your decision to continue posting complaints on public review platforms, which misrepresents the situation. We feel this is an attempt to seek compensation based on claims that do not reflect the actual services provided.
Moving Forward
We take full responsibility for the parts of your holiday within our control. Although you declined our previous goodwill gesture, we would like to offer a £50 per person credit towards a future booking, valid for two years. We hope this will provide an opportunity for us to offer a better experience in the future. Thank you again for sharing your concerns. We wish you all the best in your future travels.
Kind regards, Viva Cruise
USA and Western Caribbean
Absolutely spot on. From the minute we booked we were kept up to date. All tickets were emailed to us. The accommodation was brilliant
Had no problems other than having to substitute our train for a coach but absolutely nothing to do with Viva. This was an issue with Amtrak. Would definitely recommend Viva and use in future
15. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Paul
Simple to book. Friendly, helpful.
The time is now 2200 hrs. Critical stayed on after her hours to confirm the holiday for us. Lovely person
27. marraskuuta 2024
Vastaus yritykseltä Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Just booked a holiday with Viva…
Just booked a holiday with Viva Holidays and had to run on here to write a review.
The booking process has been extremely enjoyable, we found a deal for a holiday and wanted to amend the cruise section, we called up and the advisor Kritika sorted everything out for us.
The breakdown and itinerary of the holiday had everything and more, it included all the transfers, links to the hotels and cruise ship! Best itinerary breakdown I have ever encountered.
I have tried to book at holiday with many different holiday companies but Kritika has been the best holiday advisor I have come across. She was extremely patient with going through every single ridiculous question that we had!
THANK YOU SO MUCH KRITIKA for making this process so enjoyable! You really have given us 5 star service!
27. marraskuuta 2024
Vastaus yritykseltä Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Kritika was very helpful
Kritika was very helpful. she listened to out itinerary and sent out a number of different options. I found the whole process very easy. they did not keep bothering me once I received the quotes.
24. marraskuuta 2024
Vastaus yritykseltä Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
The lady on phone was really…
The lady on phone was really professional
Kritika
Looking forward to going now
13. marraskuuta 2024
Vastaus yritykseltä Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Kritika made the experience very easy
Kritika made the experience very easy. emails & calls were prompt and friendly. All questions I had were answered and adjustments made as requested quickly and with no hassle. Looking forward to this bucket list holiday next year. Thank you.
15. marraskuuta 2024
Vastaus yritykseltä Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Excellent communication nothing a…
Excellent communication nothing a problem clear and precise five stars excellent helpful staff with a very good knowledge of all aspects of your holiday
8. marraskuuta 2024
Vastaus yritykseltä Viva Cruise
Thank you so much for the wonderful feedback and five-star rating! We’re thrilled to hear that our team’s communication and expertise helped make your experience smooth and enjoyable. We look forward to assisting you with all aspects of your future holidays!
Kritika the member of staff who helped…
Kritika the member of staff who helped me plan this holiday was an absolute pleasure.she spent a lot of time and effort in sorting out the right iternary for myself and 7 others.couldnt fault her
29. lokakuuta 2024
Vastaus yritykseltä Viva Cruise
Thank you for your kind words! We’re delighted to hear that Kritika went above and beyond to create the perfect itinerary for you and your group. It’s wonderful to know her dedication and attention to detail made planning your holiday a pleasure. We appreciate your feedback and look forward to helping you with future travels!
Vaibhav was so helpful and patient…
Vaibhav was so helpful and patient helping us to plan and book our holiday. Thank you so much
21. lokakuuta 2024
Vastaus yritykseltä Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Vastaus yritykseltä Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Very helpful
From the moment we made the initial phone call to the booking of our holiday, Ritu was excellent in providing information and advice. Would recommend this company.
8. lokakuuta 2024
Vastaus yritykseltä Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Kritika from Viva-cruise was excellent
Kritika from Viva-cruise was excellent.
She was very helpful and answered all my questions quickly and professionally.
She was also very caring and considerate.
30. syyskuuta 2024
Vastaus yritykseltä Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Very helpful when looking to choose…
Very helpful when looking to choose dates and also competitive prices.
15. syyskuuta 2024
Vastaus yritykseltä Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
I can only recommend using Viva Cruise
I can only recommend using Viva Cruise. My contact was Vaibhav who was polite and helpful. He called when it was convenient for me to discuss our holiday and he spent time looking for potential outcomes for my requests for changes, additions and specific timings.
Our holiday is 8 months away but Vaibhav already has plans to support ticket upgrades nearer the time. Thank you!
13. syyskuuta 2024
Vastaus yritykseltä Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Knowledgable consultant
Just booked a holiday with Vaibhav from Viva Cruises and it was a smooth transaction. I had a few questions initially but Vaibhav was very knowledgable and advised me well, giving me all the information I needed.
6. syyskuuta 2024
Vastaus yritykseltä Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Vaibhav has been brilliant
Vaibhav has been brilliant. Gone above and beyond to ensure we have a fabulous time. Looking forward to our trip next March
2. syyskuuta 2024
Vastaus yritykseltä Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Excellent service
Very easy to book representative Ratni was excellent could not be more helpful.
27. elokuuta 2024
Vastaus yritykseltä Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
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