We have booked our holidays with Viva cruises twice now and will continue to do so in the future .We go back to the same travel advisor Vaibhav , he was very very good indeed,really patient and looked... Näytä lisää
Yritys on vastannut
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VK quickly and politely responded to multiple enquiries. He was patient and reassuring and did everything he could to help us. VK went above and beyond to ensure that we had the best value package, in... Näytä lisää
Yritys on vastannut
Its always a pleasure to speak to Viabhav . Hes so helpful . I have used them 5 times and Viabhav goes above and beyond. This time everything was decided quick but previous holidays he always change... Näytä lisää
Yritys on vastannut
Kritika has been absolutely amazing,she couldn't be any more helpful patient and knowledgeable. Kritika found me lots of different alternatives and as many price reductions as feasible possible Unf... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Cruise holidays are a wonderful way to see more of the world. And when you book with Viva Cruise, you’ll be spoilt for choice. Our great escapes on the ocean waves have been meticulously researched to bring you the best cruise liners and most beautiful destinations without breaking the bank. We work on the ethos of providing affordable luxury combined with first-class customer service at our heart. You can choose from different types of cruise holiday to suit your tastes and budget, including cruise and stay, all inclusive, cruise & rail, fly cruise or no fly cruise.
Yhteystiedot
Central House, N3 1LQ, London, Yhdistynyt kuningaskunta
- 0203 967 7576
- support@viva-cruise.co.uk
- viva-cruise.co.uk
4,9
Erinomainen
366 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Easy transaction helped by the staff…
Easy transaction helped by the staff deffo use again
19. toukokuuta 2025
Vastaus yritykseltä Viva Cruise
Hi Russell,
Thanks for your great feedback! 😊 We're glad the transaction was easy and that our team could help. We look forward to assisting you again! 🙌✈️
Best regards,
Team VIVA Cruise
Just booked through Viva and after so…
Just booked through Viva and after so much messing about and not knowing what we was doing, Kritika helped us every step of the way and made us feel so much at ease. Kritika is a credit to the company and we would not have booked if it wasn’t for her. Thanks!
15. toukokuuta 2025
Vastaus yritykseltä Viva Cruise
Dear Rob,
Thank you for sharing your experience! We’re so glad to hear that Kritika was there to guide you through every step and made you feel at ease during the booking process. 🙌✨
Kritika truly is a credit to Viva Holidays, and we’re happy she could help make your booking possible. We wish you an amazing trip ahead filled with joy and relaxation! ✈️🌴
Best Regards,
Team VIVA Cruise
We have been with viva cruise n stay a…
We have been with viva cruise n stay a couple times, we have had Madhav, who is very polite and will do his very best to get you what you want, at a good price we changed our minds a few times but was still cheery and very helpful would recommend him every time x
9. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Customer,
Thank you so much for your kind words! 😊 We’re thrilled to hear that Madhav has consistently provided you with excellent service and support during your bookings. His politeness and dedication to finding the best options for you are truly appreciated!
We’re grateful for your recommendation and wish you an amazing holiday filled with unforgettable memories! ✨🌞
Best Regards,
Team VIVA Cruise
Great customer service thank you
9. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Nigel,
Thank you so much for your kind words! 😊
We’re thrilled to hear that you had a great experience with our customer service.
Wishing you a fantastic and unforgettable holiday ahead! ✨🌍🚢
If you need any further assistance, don’t hesitate to reach out. We’re always happy to help!
Best Regards,
Team VIVA Cruise
Had very good experince bookinng .
Had very good experince booking throught VIVA cruise.
Was speaking to Madhab who seems to be knowlegable in his work and helped me with good recomendations and manged to find some excellent free upgrades spceally hotel in New york and private transfer in Vancouver.
3. toukokuuta 2025
Vastaus yritykseltä Viva Cruise
Dear Asgar,
Thank you so much for your wonderful feedback! 🚢😊
We're glad to hear you had a great experience with us and that Madhab could assist you with excellent recommendations and upgrades.
Wishing you an amazing trip ahead! 🌟
Warm Regards,
Team VIVA Cruise
My travel agent was a knowledgeable
My travel agent was a lovely, informative,intellent and very patient lady by the name of Kritika. She worked diligently on building my itinerary holiday package. It met all my needs and requests. It was also at a price that I could afford. I recommend this company viva cruises.
15. huhtikuuta 2025
Oma-aloitteinen arvostelu
Great communication skills fabulous at giving you best price
Great communication great holiday assistance nothing 2 much for them. loads of different options given for a cheaper same holiday with dates.
21. maaliskuuta 2025
Vastaus yritykseltä Viva Cruise
Dear Audrey,
Thank you for your wonderful feedback! 😊 We're so glad you had a great experience and found our team helpful in finding the best options for your holiday. ✈️💙 Making travel planning easy and stress-free is what we love to do!
Wishing you an amazing trip! 🌍✨
Warm Regards,
Team VIVA Cruise
Had a great experience booking our…
Had a great experience booking our holiday with Viva. Vaibhav was very professional and patient and helping me with the booking. Looking forward to our holiday. Thanking you again Vaibhav.
17. helmikuuta 2025
Vastaus yritykseltä Viva Cruise
Dear Mary Loscalzo,
Thank you for your lovely review! 😊 We’re so pleased to hear that you had a great experience booking your holiday with Viva and that Vaibhav provided professional and patient assistance throughout the process. ✨
Your excitement for your upcoming holiday is truly wonderful, and we’re delighted to have been a part of making it happen! 🌍✈️ Vaibhav will be thrilled to know that his efforts were appreciated.
Wishing you a fantastic and memorable trip ahead! If you ever need any further assistance, we’re always here to help. 💙
Warm Regards,
Team Viva Cruise
Pausheli was and has been brilliant…
Pausheli was and has been brilliant very patient and understanding took a bit of time but got there in the end. If I was to book with viva again I would want Pausheli to do my booking.
6. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Thank you, Nancy, for your wonderful review! 😊 We're delighted to hear that Paushali provided you with such patient and understanding support throughout the booking process. 💙✨ Your kind words truly mean a lot, and it’s fantastic to know that you’d love to book with her again!
We appreciate your trust in us and look forward to assisting you with more amazing trips in the future. Wishing you incredible travels ahead! ✈️🌍💫
Warm Regards,
Team Viva Cruise
Anniversary Holiday
Booked a holiday with viva cruise which included a stay at Niagara Falls, New York and a cruise.
Ritu helped throughout the process and was friendly, professional and helpful.
When I needed to discuss my trip and question some details my emails were answered quickly.
Looking forward to a fab holiday later in the year.
3. helmikuuta 2025
Vastaus yritykseltä Viva Cruise
Thank you, Sue, for your wonderful review! 😊 We're delighted to hear that Ritu was able to assist you throughout the booking process with professionalism and warmth. Planning a holiday is like piecing together a beautiful puzzle, and we’re thrilled to have helped you put it all together seamlessly. 🧩✨
It’s fantastic to know that your questions were answered promptly—just like a well-timed compass guiding you toward an amazing adventure! 🧭🌍 We can’t wait for you to embark on this incredible journey and create unforgettable memories. Wishing you a spectacular trip ahead! 🚢🌆🌊✈️💙
Warm Regards,
Team Viva Cruise
I spoke with a fabulous man by the name…
I spoke with a fabulous man by the name of Vaibhav, he went out of his way to help me after being let down by another company. Would definitely recommend this nice polite and very helpful man.
5. helmikuuta 2025
Vastaus yritykseltä Viva Cruise
Dear Jacqueline,
Thank you for your wonderful feedback! 😊 We're delighted to hear that Vaibhav went out of his way to assist you and turned your experience around. Your kind words about his politeness and helpfulness mean a lot! 🌟
We truly appreciate your recommendation and look forward to assisting you again in the future. ✈️💙
Warm Regards,
Team VIVA Cruise
AVOID THIS COMPANY AT ALL COSTS
We very nearly booked an "too-good-to-be-true" opportunity for a cruise and stay holiday to Las Vegas, Los Angeles, 7 day cruise and San Fransisco Stay ... We were given a proposal that indicated fabulous hotels with BA & American Airline Flights on Discovery Princess Cruise Ship ... I phoned to check some details and was given very specific flight details but when the final proposal came through EVERYTHING had changed and they followed it up with a phone call asking me to accept the proposal while they were on the phone ... Thank goodness I didn't! ... This is a typical example of a beta switch and I told them so ... AVOID THIS COMPANY AT ALL COSTS ... Not everything that glistens is gold! ... If this saves just 1 person from heartbreak then I have done what I intended FURTHER TO THE REPLY FROM VIVA CRUISES .... THIS IS UTTER RUBBISH AND YOU KNOW IT ... THIS WAS A COMPLETE DOWN-GRADE FROM THE ORIGINAL PROPOSAL .... WE HAVE SINCE BEEN ON THE WEBSITE FOR THE ORIGINAL HOTELS AND THERE IS STILL AVAILABILITY ... WE WILL AVOID THIS COMPANY AND ANYONE USING THEM DO SO AT YOUR OWN RISK
31. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Libby,
Thank you for sharing your feedback. We’re sorry to hear you were dissatisfied with your experience, and we’d like to address the concerns you raised.
However, we must respectfully clarify that the details in your proposal were clearly outlined as subject to change based on availability, which is standard for the travel industry. Unfortunately, the review does not accurately reflect the events or provide a true representation of the situation.
Both the flights and hotels were specified as "subject to availability" and "or similar," and this information was communicated to you at each stage of the process. We apologize if there was any misunderstanding regarding this. The alternative hotels were offered prior to the booking and not after the booking was confirmed and were in fact like for like with locations and ratings; and Delta flights were offered instead of BA which is an equally good airline.
On a more serious note, we were deeply concerned to hear about the inappropriate comments you made regarding our sales consultant’s accent. She was simply trying to assist you with your queries in a professional and helpful manner, and it’s important to understand that making derogatory remarks about someone's accent is never acceptable. Such comments are not only unfair, but they also have a personal impact on the individual trying to do their job, something that can affect them beyond the immediate situation. The availability of flights, hotels, and itineraries is often beyond anyone’s control, and retaliating with hurtful remarks about an accent only adds unnecessary negativity to an already challenging situation.
We encourage kindness and mutual respect in all interactions, and hope that future conversations can be more constructive and understanding.
Best regards,
Viva Cruise
Our holiday booking involved a cruise…
Our holiday booking involved a cruise and rail journey and also we wanted extra nights added on. Our booker was efficient and courteous and made the process easy for us although changes had to be made. I'll be back after we have taken the trip to rate the actual holiday.
28. tammikuuta 2025
Vastaus yritykseltä Viva Cruise
Thank you for your kind review! James😊 We're delighted to hear that your booking experience was smooth and that our team could accommodate your cruise, rail journey, and extra nights. We appreciate your patience with the changes and look forward to hearing about your holiday experience once you've traveled! ✨🚢🚆
Best regards,
Viva Cruise
Viva Cruise Booking Experience
Just wanted to say that my husband and I have had a great booking experience with Kritika at Viva Cruises. She's been there from start to finish and made the whole thing worthwhile. All our questions were answered and our requests dealt with, either by email or direct over the phone. So we're now set for our holiday in September 2025.
28. tammikuuta 2025
Vastaus yritykseltä Viva Cruise
Thank you for your kind words! Jez & Julie Campbell
😊 We're delighted to hear that Kritika provided you with a seamless booking experience from start to finish. 🌟 Ensuring all your questions are answered and requests handled with care is exactly what we aim for! We truly appreciate your trust in us and wish you a fantastic holiday in September 2025! ✈️🌍
Warm Regards,
Team Viva Cruise
Exceptional assistance
Vaibhav explained everything and helped me book the trip, he was very patient and allowed me time to review and read through the emails whilst he stayed on the phone. Dubai & UAE cruise & stay holiday. Exceptional service.
11. tammikuuta 2025
Vastaus yritykseltä Viva Cruise
Thank you for your wonderful review! 🌟 We're delighted to hear that Vaibhav provided you with exceptional service while booking your Dubai & UAE cruise & stay holiday. Ensuring you have all the information you need and feel comfortable with your booking is our top priority. We truly appreciate your kind words and your trust in us. Wishing you an incredible cruise & stay holiday!
Kind regards,
Viva Cruise
Great service
Great service from Vaibhav. Very knowledgeable and accommodating. Helped us get out holiday booked and was very patient and courteous.
6. tammikuuta 2025
Vastaus yritykseltä Viva Cruise
🌟 **Thank you for the amazing feedback, Ian!** 🌟
We're thrilled to hear that Vaibhav provided you with knowledgeable, patient, and courteous service while helping you book your holiday. 🏖️✨ Your kind words motivate us to continue delivering top-notch assistance.
Have a fantastic trip, and we look forward to helping you again in the future! 😊✈️
Warm regards,
Team Viva Cruise
Kritika was excellent
Kritika was excellent, we changed a few things 3 times and she accommodated the changes and was very helpful
6. tammikuuta 2025
Vastaus yritykseltä Viva Cruise
🙏 **Thank you for your wonderful review, Channing!** 🙌
We’re delighted to hear that Kritika went above and beyond to accommodate your changes and provide excellent support. ✨😊 Your satisfaction means the world to us, and we’re thrilled to have been part of your holiday planning.
Have an amazing trip, and we’re always here if you need us! 🌍✈️🌟
Warm regards,
Team Viva Cruise
I found the whole process from start to…
I found the whole process from start to finish very easy, straight forward and very friendly.
The only disappointment was after receiving confirmation of our balcony cab discovering that it was a very restricted view with a lifeboat in front of us. Not good.
7. tammikuuta 2025
Vastaus yritykseltä Viva Cruise
Dear Mr. Anderson,
Thank you for taking the time to share your experience! 😊 We're thrilled to hear that you found the booking process smooth, straightforward, and friendly—your satisfaction is our top priority. 💬✨
That said, we’re truly sorry to hear about the restricted view from your balcony cabin. 🚢 We understand how this could be disappointing, and your feedback will help us improve the clarity of information we provide to ensure better experiences in the future. 🙏
We appreciate your review and hope to have the chance to assist you again, ensuring every part of your trip meets your expectations. 🌟
Warm regards,
Team Viva Cruise
Found this company by chance online…
Found this company by chance online doing a cruise search, I rang them with my plans for what I wanted to do and where I wanted to go and the consultant was fantastic, she found us a fantastic deal and we booked it and all done very quickly and smoothly. Highly recommend these for any cruise bookings.
5. tammikuuta 2025
Vastaus yritykseltä Viva Cruise
🌟 Thank you for your amazing review, David! 🌟
We’re so glad you found us during your cruise search and that our consultant Kritika could help bring your plans to life. 😊🚢 It’s wonderful to hear everything was handled quickly, smoothly, and with a fantastic deal!
We truly appreciate your recommendation and look forward to assisting you with future cruise bookings. 🌊✨
Warm regards,
Team Viva Cruise
Easy to book the cruise…
It was easy going to book the cruise with Viva, kritika was patient and helpfully answered my queries.
3. tammikuuta 2025
Vastaus yritykseltä Viva Cruise
🌟 Thank you for your fantastic feedback, Helen! 🌟
We’re so glad to hear that booking your cruise with Viva was a smooth and pleasant experience. Kritika will be delighted to know her patience and helpful answers made a difference. 😊🚢
Wishing you a wonderful cruise adventure! 🌊✨
Warm regards,
Team Viva Cruise
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