We have booked our holidays with Viva cruises twice now and will continue to do so in the future .We go back to the same travel advisor Vaibhav , he was very very good indeed,really patient and looked... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
VK quickly and politely responded to multiple enquiries. He was patient and reassuring and did everything he could to help us. VK went above and beyond to ensure that we had the best value package, in... Näytä lisää
Yritys on vastannut
Its always a pleasure to speak to Viabhav . Hes so helpful . I have used them 5 times and Viabhav goes above and beyond. This time everything was decided quick but previous holidays he always change... Näytä lisää
Yritys on vastannut
Kritika has been absolutely amazing,she couldn't be any more helpful patient and knowledgeable. Kritika found me lots of different alternatives and as many price reductions as feasible possible Unf... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Cruise holidays are a wonderful way to see more of the world. And when you book with Viva Cruise, you’ll be spoilt for choice. Our great escapes on the ocean waves have been meticulously researched to bring you the best cruise liners and most beautiful destinations without breaking the bank. We work on the ethos of providing affordable luxury combined with first-class customer service at our heart. You can choose from different types of cruise holiday to suit your tastes and budget, including cruise and stay, all inclusive, cruise & rail, fly cruise or no fly cruise.
Yhteystiedot
Central House, N3 1LQ, London, Yhdistynyt kuningaskunta
- 0203 967 7576
- support@viva-cruise.co.uk
- viva-cruise.co.uk
4,9
Erinomainen
366 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very helpful man
15. syyskuuta 2025
Vastaus yritykseltä Viva Cruise
Dear Philip,
Thank you for your feedback! We’re glad to hear you found the agent very helpful. 🌟🌍✈️ We wish you a smooth and enjoyable journey ahead!
Best Regards,
Viva Cruise
Kritika is awesome
Kritika was amazing she was extremely patient and very helpful.
I cannot fault her she was not only very knowledgeable and sorted out my requests quickly and helped me when I had problems.
Thank you
12. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Mrs. Pang,
Thank you so much for your kind words! 🌟 We’re delighted to hear that Kritika was able to assist you with such patience and efficiency. Your appreciation means a lot, and we’ll be sure to share your feedback with her. 💙
Warm Regards,
Team Viva Cruise
Madav was brilliant helping us to book…
Madav was brilliant helping us to book the cruise
5. syyskuuta 2025
Vastaus yritykseltä Viva Cruise
Dear Barbara,
Thank you for your feedback! 😊 We're so glad to hear Madhav was brilliant in helping you book your cruise. ✨🛳️ Wishing you a wonderful journey filled with amazing memories! 🌍✈️
Best Regards,
Team Viva Cruise
Vaibhav my holiday rep
Vaibhav my holiday rep
Was superb very helpful & friendly explained my holiday details
& eased my concerns regarding flights & transfers connecting to cruise
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Customer,
Thank you for your wonderful review! 😊 We're so glad to hear Vaibhav was superb, friendly, and helpful in explaining all your holiday details. ✨🛳️ It’s great to know he eased your concerns about flights and transfers, making the process smoother. Wishing you an amazing cruise and a fantastic holiday ahead! 🌍✈️
Best Regards,
Team Viva Cruise
Bespoke Cruise & Stay Holiday
I wanted to book a bespoke cruise and stay holiday, Vaibhav, was very patient, courteous, making sure I got what I was looking for.
Would definitely use Viva again
31. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Derek,
Thank you so much for your kind words! 🌟 We’re delighted to hear that Vaibhav was able to assist you with patience and courtesy in booking your bespoke cruise and stay holiday. It’s wonderful to know that you found exactly what you were looking for. 🚢✨
We truly appreciate your trust in Viva and look forward to welcoming you back again soon!
Warm regards,
Team Viva Cruise
Vastaus yritykseltä Viva Cruise
Dear Senga,
Thank you for your kind feedback 😊. We’re glad you had a great experience with us and look forward to assisting you again in the future.
Warm Regards,
Team Viva Cruise
Great customer service…
The whole booking process was very smooth, any questions or queries were answered promptly. The viva cruise customer service team are highly knowledgeable and helpful. I would recommend them and use them again for another cruise.
18. kesäkuuta 2025
Vastaus yritykseltä Viva Cruise
Dear EE,
Thank you for the fantastic review! 😊 We're so pleased to hear your booking process went smoothly and that our Viva Cruise customer service team was knowledgeable and helpful throughout. 🚢✨ Your recommendation means a lot to us — we’d be delighted to assist you again on your next cruise adventure! 🌍⚓
Best Regards,
Team Viva Cruise
I’ve had a very pleasant experience…
I’ve had a very pleasant experience booking our holiday Viva Cruise, I found an incredible deal for my son’s 21st birthday. I spoke with Vaibhav and he did everything he could to accommodate our needs, there was no pushiness and he was happy to give me time to think things over before booking. He upgraded our hotels and having checked them out on Tripadvisor they were amazing upgrades! I checked the company also on Trustpilot before booking and they came very highly rated.
I am so looking forward to our trip, thank you Vaibhav for your help and genuine service.
15. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Nicky,
Thank you for the wonderful review! 😊 We're so pleased to hear you had a pleasant experience booking your Viva Cruise holiday and found the perfect deal for such a special occasion — your son’s 21st birthday! 🎉🚢
Vaibhav will be delighted to know his genuine, thoughtful service made the process smooth and pressure-free for you. We're thrilled the upgraded hotels exceeded your expectations that’s exactly the kind of memorable experience we aim to deliver. ✨🏨
Wishing you and your son an unforgettable trip — here’s to creating amazing memories together! 🌍✈️
Best Regards,
Team Viva Cruise
Vaibhav
Vaibhav, our consultant was polite, efficient and really, really helpful.
He explained everything step by step with emails sent as we discussed.
He is certainly an asset to your company.
27. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Andrew,
Thank you so much for your lovely feedback! 😊
We're thrilled to hear that Vaibhav was polite, efficient, and helpful throughout your booking experience. It's always our goal to make the process as smooth and clear as possible, and we're glad he could do just that for you.
Wishing you a fantastic and stress-free holiday ahead! ✈️🌟
Best Regards,
Team VIVA Cruise
Super Representative 'Vaibhav'
Super Representative 'Vaibhav', Very Courteous, Helpful and Professional.
14. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Hi David,
Thank you for your kind words! 😊 We're so pleased to hear that Vaibhav was courteous, helpful, and professional during your experience. He’ll be thrilled to know his support made a difference! 🙌
Wishing you a wonderful trip ahead! ✈️
Best regards,
Team VIVA Cruise
What a fabulous experience with our…
What a fabulous experience with our booking agent. We must have been on the phone call for 90 minutes or more actually but he detailed everything, gave tips and hints, explained every little detail even recommended upgrades, hotels, sites to visit, what to avoid and what to do on the ship to get the best possible experience. We were so impressed we booked immediately. We knew his responses were honest and very helpful to us. I would have no hesitation in recommending viva-cruise.
3. heinäkuuta 2025
Vastaus yritykseltä Viva Cruise
Dear Customer,
Thank you so much for this amazing review! 😊
We’re absolutely thrilled to hear that you had such a fabulous experience with our booking agent 🙌📞
It’s wonderful to know the time spent walking you through every detail, offering tips, and recommending upgrades made a real difference 🛳️✨
Your trust and immediate booking mean the world to us, and we truly appreciate your recommendation 💙
Wishing you an unforgettable cruise ahead! 🌊⚓
Kind Regards,
Team Viva Cruise
Second time booking through Viva
Second time booking through Viva. The agent Vaibhav was very helpful and accommodating with our changes in itinerary. Looking forward to our holiday.
19. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Mr. Greenall,
Thank you so much for your lovely review and for choosing Viva for the second time! 🎉
We’re thrilled to hear that Vaibhav was able to assist you smoothly with your itinerary changes. 🙌
Wishing you an amazing holiday ahead — we truly appreciate your continued trust in us! ✈️🌍
Warm regards,
The Viva Holidays Team
Holiday booking
Just booked cruise and stay with viva cruises .kritika was very helpful patient and understanding. As long as everything keeps going to plan will definitely book with them again
19. kesäkuuta 2025
Vastaus yritykseltä Viva Cruise
Hi Trevor 👋
Thank you so much for your kind words! We're thrilled to hear you’ve just booked a cruise and stay with Viva Cruises. 😊 Kritika will be so happy to know her helpfulness, patience, and understanding made a great impression.
Here’s to everything going smoothly with your holiday plans — and we can't wait to help you book your next adventure! 🌍🚢
Warm regards,
The Viva Cruises Team
Vaibhav it's been a pleasure helping me…
vaibhav it's been a pleasure helping me organise my much anticipated cruise including lake garda. Every detail has been explained and your attention to detail has been superb!! Many thanks for helping me.
16. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Customer,
Thank you so much for your kind words! 😊
We’re delighted to hear that Vaibhav was such a pleasure to work with and provided superb attention to detail while helping you organize your much-anticipated cruise and Lake Garda trip.
Your appreciation truly means a lot!
Wishing you an unforgettable holiday experience!
Warm regards,
Team VIVA Cruise
What made the experience great was how…
What made the experience great was how attentive Madhav was by going above and beyond to fulfil what I was wanting out of the holiday
13. kesäkuuta 2025
Vastaus yritykseltä Viva Cruise
Dear Jeffrey,
Thank you so much for your wonderful feedback! 😊
We’re thrilled to hear that Madhav made your experience great by being so attentive and going above and beyond to meet your holiday expectations.
We'll be sure to pass on your kind words to him.
Wishing you an amazing trip!
Warm regards,
Team VIVA Cruise
The staff are very helpful and talked…
The staff are very helpful and talked me through the itinerary in detail and resolved some booking issues.
3. kesäkuuta 2025
Vastaus yritykseltä Viva Cruise
Dear Henry,
Thank you for your kind words! 😊 We're glad to hear our staff could guide you through the itinerary and help resolve the booking issues. Your satisfaction means a lot to us. Wishing you a fantastic and memorable holiday! ✈️🌞🧳
Best Regards,
Team VIVA Cruise
Holiday
Your representative was very informative,nothing was any trouble for him.He adapted the holiday to suit us and was very polite and explained any questions thourghly.
1. kesäkuuta 2025
Vastaus yritykseltä Viva Cruise
Dear Irene,
Thank you for your kind words! 😊 We're delighted to hear that our representative was informative, polite, and went the extra mile to tailor your holiday and answer all your questions thoroughly.
We truly appreciate your feedback! 👍✨
Warm regards,
Team VIVA Cruise
Just back from our amazing holiday …
Just back from our amazing holiday new york miami and carribean cruise booked by krikita , flights,hotels in new york and miami amazing ,msc seascape fabulous , really was a 5 star holiday
Thank you again viva holidays
14. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Respective Customer,
Thank you so much for your fantastic feedback! 😊 We’re absolutely thrilled to hear that you had such an amazing holiday experience—from your flights and hotels in New York and Miami to your fabulous MSC Seascape Caribbean cruise. 🌟🚢🌴
Kritika will be delighted to know her efforts helped create such a memorable trip for you! We can’t wait to assist you again with your next adventure.
Warm regards,
Team Viva Cruise
In a word Kritika
24. toukokuuta 2025
Vastaus yritykseltä Viva Cruise
Dear Derek,
In a word — exceptional! 🌟
Thank you for your feedback! We're so pleased to hear that Kritika made such a great impression. Wishing you a fantastic holiday! ✈️🌴😊
Best Regards,
Team VIVA Cruise
Kritika was my agent very professional…
Kritika was my agent very professional and nothing was to much trouble for her I would email Kritika to ring me and she would any thing you need to do to make a perfect holiday Kritika is the person to speak to she will go through the holiday step by step until it's what you want
24. toukokuuta 2025
Vastaus yritykseltä Viva Cruise
Dear Paolo,
Thank you so much for your lovely feedback! 😊 We're thrilled to hear that Kritika provided such professional and dedicated service. It’s great to know she went above and beyond to make sure everything was just right for your holiday.
Wishing you an amazing trip ahead! 🌟✈️🏖️
Best Regards,
Team VIVA Cruise
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