VK quickly and politely responded to multiple enquiries. He was patient and reassuring and did everything he could to help us. VK went above and beyond to ensure that we had the best value package, in... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Its always a pleasure to speak to Viabhav . Hes so helpful . I have used them 5 times and Viabhav goes above and beyond. This time everything was decided quick but previous holidays he always change... Näytä lisää
Yritys on vastannut
Kritika has been absolutely amazing,she couldn't be any more helpful patient and knowledgeable. Kritika found me lots of different alternatives and as many price reductions as feasible possible Unf... Näytä lisää
Yritys on vastannut
We had the most memorable 2 week River Cruise on the Viva Enjoy cruise ship from Amsterdam to Budapest. From start to finish they exceeded our expectations. The accomodation, food, friendly staff, d... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Cruise holidays are a wonderful way to see more of the world. And when you book with Viva Cruise, you’ll be spoilt for choice. Our great escapes on the ocean waves have been meticulously researched to bring you the best cruise liners and most beautiful destinations without breaking the bank. We work on the ethos of providing affordable luxury combined with first-class customer service at our heart. You can choose from different types of cruise holiday to suit your tastes and budget, including cruise and stay, all inclusive, cruise & rail, fly cruise or no fly cruise.
Yhteystiedot
Central House, N3 1LQ, London, Yhdistynyt kuningaskunta
- 0203 967 7576
- support@viva-cruise.co.uk
- viva-cruise.co.uk
4,9
Erinomainen
365 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
We spoke with Madhav who went through…
We spoke with Madhav who went through all the details meticulously and explained what was required and what upgrades were available. He answered all our questions and confirmed the booking details to ensure everything met our needs.
10. maaliskuuta 2026
Vastaus yritykseltä Viva Cruise
Hi JPR,
Thank you for taking the time to share your experience! We’re glad to hear that Madhav was able to walk you through the details so thoroughly and provide clear explanations about the requirements and available upgrades. It’s great to know he answered all your questions and ensured the booking details matched your needs.
Your feedback means a lot to us, and we’ll be sure to pass along your kind words to Madhav. 😊 We appreciate your trust and look forward to assisting you again in the future!
Warm regards,
Team Viva Cruise
Vaibhav is a very attentive agent
Vaibhav is a very attentive agent. I felt comfortable booking with him. I was very impressed by his level of detail and willingness to take time to guide me through the full process and he seemed sincerely interested in ensuring we booked exactly what we were looking for. Thank you Vaibhav, good job
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Simon,
We’re delighted to hear about your positive experience with Vaibhav. It’s wonderful to know that his attentive approach, attention to detail, and willingness to guide you through the entire process helped make you feel comfortable and confident with your booking. 🌟
At Viva Cruise, we always aim to ensure our customers feel fully supported while planning their trips, so it’s fantastic to hear that Vaibhav took the time to understand exactly what you were looking for and helped make the experience smooth and enjoyable. 🚢
Your kind words will certainly be shared with him — feedback like yours truly motivates our team to keep delivering the best possible service. 🙌
Thank you again for choosing us and for taking the time to share your experience.
Warm regards,
Team Viva Cruise
Kritika has been absolutely amazing…
Kritika has been absolutely amazing,she couldn't be any more helpful patient and knowledgeable. Kritika found me lots of different alternatives and as many price reductions as feasible possible
Unfortunately we had to stall booking till a later date, but Kritika and Viva cruise will be our first choice when we are ready to book.
Highly recommended
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Julie,
We’re absolutely delighted to hear about your positive experience with Kritika. It’s fantastic to know that she was able to support you with patience, knowledge, and by exploring a variety of alternatives and price options to help find the best possible choices for you. 🌟
At Viva Holidays, we always strive to ensure our customers feel well informed and supported while planning their travels, so your kind words truly mean a lot to us. Even though the booking has been paused for now, we’re very pleased to hear that we’ll be your first choice when you’re ready to book, and we’ll be more than happy to assist you again when the time comes. ✈️🚢
We will also be sure to pass your lovely feedback on to Kritika — it will certainly make her day! 🙌
Thank you again for your recommendation and for taking the time to share your experience.
Warm regards,
Team Viva Cruise
Great company
Kritika was most helpful today and I’m so grateful for the advice and support given. Nothing was too much trouble, thank you
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Mrs Wrightb,
We’re absolutely delighted to hear that Kritika was able to assist you and provide the advice and support you needed. Your kind words mean a lot to us, and it’s fantastic to know that she made your experience a positive one. 🌟
At Viva Holidays, we always strive to ensure our customers feel supported every step of the way, so it’s lovely to hear that nothing was too much trouble and that you felt well looked after. I will be sure to pass your kind comments on to Kritika — it will truly make her day! 🙌
Thank you again for taking the time to share your experience, and we look forward to assisting you with your future holidays. ✈️🌴
Warm regards,
Team Viva Cruise
Very friendly and helpful
Vaibhav is very friendly and helpful.
Very responsive.
Instant reply.
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Winnie,
Thank you so much for your lovely feedback! 🌟
We’re delighted to hear that Vaibhav was friendly, helpful, and so responsive throughout your experience. Providing quick and attentive service is very important to us, and it’s wonderful to know this made a difference 😊
We look forward to assisting you on your next adventure ✈️🌍
Have a fantastic holiday! 🎉
Best Regards,
Team Viva Cruise
Vaibhav was very knowledgable and…
Vaibhav was very knowledgable and helpful. He was able to offer upgrades to enhance the trip.
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Paul,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that Vaibhav was knowledgeable and helpful throughout your booking experience. It’s fantastic to know that the upgrade options he suggested helped enhance your trip — that’s exactly the kind of personalised service we aim to provide! 🚢✨
Your kind words truly mean a lot to our team, and we’ll be sure to pass your compliments on to Vaibhav.
We wish you an incredible voyage and look forward to assisting you again in the future! 🌊
Warm regards,
Team Viva Cruise
I highly recommend Vaibhav/Viva Cruise
I highly recommend Vaibhav - VK! He has been amazing, pleasant, patient, friendly and very helpful in getting us booked on our holidays.
We felt looked after and he did his utter most best to answer questions we had.
What I liked about Vaibhav - VK is, his professionalism. A wonderful rep and company. Thank you
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Kay,
Thank you so much for your wonderful review! 😊
We’re delighted to hear that Vaibhav (VK) provided you with such amazing service. His professionalism, patience, and dedication to ensuring our customers feel supported are exactly what we strive for our company. It’s great to know you felt well looked after and that all your questions were handled with care.
Your kind words truly mean a lot to us and will certainly be shared with Vaibhav — feedback like yours motivates our team to continue delivering exceptional service. ✨
We look forward to helping you plan many more memorable holidays in the future!
Warm Regards,
Team Viva Cruise
An asset to the company
This is my 4th cruise, all booked through different cruise operators. I had originally got back to the last company booked with however after a bad sales pitch and a rude young man I chose not to book. Yesterday I called viva and spoke to Vaibhav ! From the off he was polite listened to my requests, advised me on the best thing to do to get the best options at the right price. He was patient and nothing was too much trouble. He went out his way to let all parties know this trip is for a ‘Big Birthday’ and even suggested travelling a day earlier so I can enjoy the actual day rather than travelling on it. No surprise I booked there and then. Vaibhav you are an asset to your company. Thank you.
14. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Joanne,
Thank you so much for your wonderful review! 🌟
We’re absolutely delighted to hear about your experience with Vaibhav. From listening carefully to your plans to suggesting thoughtful touches for your ‘Big Birthday’ celebration 🎉, it’s fantastic to know he helped make the booking process smooth, enjoyable, and stress-free.
We’re especially pleased that his patience, professionalism, and attention to detail made such a positive impression — that’s exactly the level of service we strive to provide every time. 💙
Thank you for choosing to book with us for your special cruise. We hope you have the most amazing celebration at sea, and we’ll be here if you need anything at all before you travel! 🚢✨
Best Regards,
Team Viva Cruise
VK was knowledgeable patient and very…
VK was knowledgeable patient and very helpful.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Jannich,
Thank you so much for taking the time to share your kind feedback! 🌟
We’re absolutely delighted to hear that VK - Vaibhav Khanna was knowledgeable, patient, and very helpful throughout your booking experience. Providing clear guidance and dedicated support is exactly what we strive for, and your words truly mean a lot to us.
We’ll be sure to pass on your lovely comments to VK — it will certainly make his day! 😊
We look forward to assisting you again with your future travel plans.
Warm regards,
Team Viva Cruise
Great service and Vaibhav was so…
Great service and Vaibhav was so helpful with sorting everything out for us very good service and would use this company again
7. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Abby,
Thank you so much for your lovely feedback! 😊
We’re really pleased to hear that Vaibhav was so helpful and able to sort everything out for you smoothly. Providing great service is what we aim for, and your kind words truly motivate our team. 🌟
We’d be more than happy to assist you again in the future and look forward to planning another great experience for you! ✨
Warm Regards,
Team Viva Cruise
I have just booked amazing holiday Vegas La Sanfransico and cabo
I have just booked amazing holiday to Las Vegas LA Sanfransico and 7 night cruise to cabo. With viva travel, I spoke to a lovely Vaibhav who was so helpful explaining every detail that I had requested I highly recommend booking with them. I will 💯 be booking again kind regards Alison
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Alison,
Thank you so much for your amazing feedback, Alison! 😊
We’re absolutely thrilled to hear about your fantastic holiday to Las Vegas, Los Angeles, San Francisco, and your 7-night cruise to Cabo—what an incredible itinerary 🌎✨
It’s wonderful to know that Vaibhav took the time to explain every detail and made the booking process smooth and enjoyable for you. Your kind recommendation truly means a lot to us, and we’re delighted to hear you’ll be booking with us again 💯✈️
We wish you an unforgettable holiday filled with amazing memories. If you need anything at all before you travel, we’re always here to help.
Warm Regards,
Team Viva Cruise
Vaibhav was an Excellent Consultant!
Vaibhav and his colleagues were all very lovely. Vaibhav booked and tailored my holiday to suite our budget and the stops we wanted to make on the trip. The trip includes stops in New York and Miami and then a cruise in Bahamas. Vaibhav helped me get a good deal and was super friendly and helpful and could answer any questions I had or cater to any requirements or needs I had. Really great experience, I can’t wait for my trip!!
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Coreen,
Thank you so much for sharing your wonderful feedback! 😊
We’re delighted to hear that Vaibhav, and the team provided such a great experience and were able to tailor your holiday perfectly to suit your budget and preferred stops. New York, Miami, and a Bahamas cruise sound like an incredible combination 🌆🌴🚢
It’s fantastic to know that Vaibhav was friendly, helpful, and able to answer all your questions while securing you a great deal. Your excitement for the trip truly makes our day, and we can’t wait for you to enjoy every moment of your holiday!
If you need any further assistance before you travel, we’re always here to help.
Warm Regards,
Team Viva Cruise
Vaibhav made everything so easy he is…
Vaibhav made everything so easy he is very patient with customers and goes out of his way to ensure the best holiday planning g
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Kim,
Thank you so much for taking the time to share your wonderful feedback! 😊
We’re delighted to hear that Vaibhav made the process easy and stress-free for you. His patience and dedication to going the extra mile truly reflect the level of service we strive to provide, and your kind words mean a lot to us. 🌟✈️
We’ll be sure to pass your appreciation on to Vaibhav. We look forward to helping you plan more amazing holidays in the future!
Warm Regards,
Team Viva Cruise
Great experience
Vaibhav was very informative, friendly and efficient and made the booking straightforward and quick
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Joe,
Thank you for sharing your great experience! 😊
We’re delighted to hear that Vaibhav was informative, friendly, and efficient, making your booking process smooth and quick. 🌟
Your kind feedback means a lot to us. We wish you a wonderful holiday ahead ✈️🏖️ and look forward to assisting you again in the future!
Kind Regards,
Team Viva Cruise
Very good
Very good, Very easy to deal with consultant Kritika, she explained everything very well and all aspects of the holiday itinerary and the booking process.
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Mark,
Thank you very much for your kind words and positive feedback! 😊
We’re delighted to hear that you had such a smooth experience and that Kritika was able to explain every aspect of your holiday itinerary and the booking process clearly. Providing clear guidance and friendly service is exactly what we aim for, and we’ll be sure to pass on your lovely comments to her 🌟
We truly appreciate you taking the time to share your experience and look forward to assisting you with your future travel plans ✈️🌴
Warm regards,
Team Viva Cruise
Excellent Customer Service
I had the pleasure of booking my holiday with Madhav. He was polite, extremely helpful, efficient, and professional throughout the entire process. Madhav guided me step-by-step, explaining everything clearly and precisely. If the holiday goes as smoothly as the booking experience, I know I’ll have a wonderful holiday.
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Clare,
Thank you so much for your kind and thoughtful feedback 🌟
We’re delighted to hear that booking your holiday with Madhav was such a positive experience. His polite, efficient, and professional approach—along with his clear step-by-step guidance—is exactly the level of service we aim to provide 😊 We’ll be sure to pass along your wonderful comments to him.
It’s great to know that the booking process has given you confidence in the journey ahead. We truly hope your holiday is just as smooth and enjoyable as the experience you had with us.
Warm regards,
Team Viva Cruise
Vaibhav is excellent
We have recently booked a cruise & stay holiday for 2027. We dealt with Vaibhav who I cannot thank enough for his patience, knowledge and overall customer service. We had multiple calls with him going over the itinerary making lots of changes & each time he was patient and cooperative. We then threw another curve ball to include our friends who had additional criteria to make things even more complicated. Vaibhav was so accommodating and put a great package together for us.
I can't recommend enough and can't wait for our holiday!
Thankyou Vaibhav for all of your help so far!
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Al,
Thank you so much for your wonderful and detailed feedback! 😊
We’re absolutely delighted to hear about your experience with Vaibhav. His patience, knowledge, and dedication to customer service truly reflect the values we strive for. Handling multiple itinerary changes—and then accommodating additional requirements for your friends—is no small task, so your appreciation will mean a great deal to him. 🌟🚢
We’re thrilled that everything came together so well and can’t wait for you to enjoy your cruise & stay holiday in 2027. Wishing you an amazing trip and many memorable moments ahead! 🌍✈️
Warm regards,
Team Viva Cruise
Good communication from start to finish…
Good communication from start to finish from Madhav
14. joulukuuta 2025
Vastaus yritykseltä Viva Cruise
Dear Paula,
Thank you so much for your kind words! 😊
We’re delighted to hear that you had a smooth experience from start to finish with Madhav. Your appreciation means a lot to us, and we’ll be sure to pass on your feedback to him. 🌟
We look forward to assisting you again in the future! ✈️🌍
Warm regards,
Team Viva Cruise
Booking a cruise with Vaibhav at Viva Cruise
I rang Viva Cruise to ask about one of their cruises, and was told that Vaibhav, who was the expert on that cruise, was talking to another customer, and he would ring me back, which he did 10 minutes later. He was very helpful, and emailed a quotation immediately after our phone call. I then had several further discussions with Vaibhav, and eventually asked for a revised quotation for a different date, which I accepted. Vaibhav always responded quickly and completely to my emails and phone calls.
26. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Dave,
Thank you so much for sharing your lovely feedback! 😊
We’re delighted to hear that Vaibhav was able to assist you promptly and professionally. It’s great to know he returned your call quickly, provided detailed quotations, and supported you throughout your decision-making process.
Your kind words truly mean a lot to us, and we’re happy that you had such a smooth and positive experience.
Warm Regards,
Team Viva Cruise
Exemplary Customer Service
I cannot complement the company enough. Kritika was extremely patient and helpful organising our holiday to the West Coast of American with a stay and cruise in Hawaii. Kritika replied to amendments almost immediately (and their where a few).
Best of all the price of the holiday was extremely competitive
Highly recommended
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viva Cruise
Dear Wayne,
Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that Kritika was patient and helpful while organising your West Coast and Hawaii holiday. It’s great to know that amendments were handled promptly and that you found the holiday price competitive. 💼✈️
Your recommendation means a lot to us, and we look forward to helping you plan more amazing trips in the future! 🌴
Warm Regards,
Team Viva Cruise
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