Vita Student Arvostelua 

I was a resident at Vita Student Birmingham (Pebble Mill) during a very difficult time in my life. I had signed a contract hoping to continue my studies, but due to a series of serious mental health issues — including being placed on medication and dealing with emotional trauma — I was forced to withdraw from university. I informed Vita of my condition early on and submitted medical evidence, emails, and personal statements to show how much I was struggling.

While Vita did place my account on temporary hold (STA), I received very little ongoing support. I asked repeatedly for help finding a replacement tenant, but the process was made confusing and emotionally overwhelming. Despite explaining my situation in detail, my hold was recently removed, and I’m now being pressured to pay the remaining balance of over £6,000 — something I simply cannot afford, both financially and emotionally.

What’s more upsetting is that I feel Vita did not treat me with the compassion or understanding they promise in their marketing. This wasn’t just a missed payment — this was a health crisis. I tried to resolve things calmly and respectfully, but their system feels rigid and unforgiving, especially for vulnerable students.

If you’re an international student or someone without a support network in the UK, please be cautious before signing a contract with Vita. They might offer nice buildings, but when real life hits, their support doesn’t always match the glossy image.

The best experience living in the vita students with wonderful people

really really bad

Living at Copper Towers in Cov has been a mixed experience. Given that the accommodation consists of two tall buildings housing at least 200 people, it's shocking that there are only seven washers and seven dryers for both buildings—one of which has been BROKEN for over a month. Finding an available washer is a struggle unless you plan around peak and off-peak times, and the small washer sizes make laundry even more inconvenient.

Breakfast is another frustration. While the food itself is good, availability is an issue. If you’re hoping for a quick grab-and-go before class, think again—food runs out in intervals of like 20-30 minutes, and refills take 10-20ish mins. This makes it impossible to rely on when you're in a hurry, and I’ve often had to skip breakfast entirely.

Cleaning services are hit or miss. It’s great that rooms are cleaned biweekly, but my assigned cleaner seems rushed or uninterested. They wipe some surfaces, clean the toilet, and straighten the top duvet while IGNORING the rest of the crumpled bed... There have even been times when my room was skipped altogether, and another cleaner had to come in—who, in contrast, did an amazing job.

Parcel management is eh. Anyone can walk in and out, and I had a package go missing once. Since it was only worth £5, I let it go, but it's concerning. WiFi can also be unreliable, and the smart TV doesn't load episodes smoothly at night for no clear reason.

Now for the positives: The events are great and creative, the staff are incredibly friendly, and the building is well-maintained. The gym and common areas are beautiful, and the rooms feel modern and luxurious with a surprisingly comfortable mattress. These perks do help balance out the negatives, but for the price I pay, I expected fewer issues.

Best place, most amazing staff, and overall the quality of life in Vita is superb

Good experience living in the vita students, perfect breakfast.

I got offered an opportunity for an exchange program from my university, unfortunately I had already paid for all the year at vita student, so I asked customer service if it was possible to sell my contract, having already found the person that would have taken over. Instead of helping me with the process, they told me that I had to do everything on my own and that the person taking over my contract would have had to pay 600€ monthly on top of what I am already paying (that is already a lot of money for what vita offers, counting that this is my second year living here). Of course no one would pay the amount that they asked to pay monthly (around 2500€ a month for a normal room with kitchen) and instead of helping me they just told me that there was nothing that could be done and the price couldn’t be changed, so I got forced to remain in vita student and was unable to seize the opportunity that was offered to me. Also after talking with friends in other student residencies, I got told that vita is the only one doing this, and without any reasoning behind it.

The staff at the reception are friendly and very helpful. The location is also great. However, the cleanliness is terrible. The same cleaning water is used for all the rooms, and they are never properly cleaned. If something falls on the floor, it stays in the same spot for weeks. The shared area bathrooms have no soap or toilet paper and are very dirty. There are flies around the coffee machine, likely because no one has cleaned it since it was bought. The hallways are filthy. I don’t even want to talk about the laundry room; the filters in the dryer aren’t cleaned, and students are expected to clean them, even though it’s not their responsibility. Rats roam around the garbage area, and the ground is covered in trash. The cleanliness is absolutely atrocious.

Muy rápido y entendible

The walls still haven’t been painted as we asked from day one, they are grey, they should be white. Liverpool have some hardworking staff that’s are friendly but the maintenance for the property clearly has issues and are still ‘backlogged’. We were asked to “be patient” - my tenancy period is over now. It was not done or anything asked about it afterwards. Dissatisfied with overall stay as it is over priced. They did respond to query’s quite quickly. But annoying problems like machines not working when you NEED them to work and loud events close to the ‘study’ area are awful moments you remember. I’m trying to get my degree in the advertised study room yet I can’t get away from the LOUD noise levels. It’s once every week at least. It is overpriced for the provided space. A luxury accommodation is more about the quality of time not the quality of furnishings - although the quality of events were great, the quality of time spent on machine fixes were tedious. The gym is male focused, as a girl it was unbearable to go with 3 or more ppl in there it’s so tiny with so many duplicate equipment. Staff and views from my room were the best things, I wouldn’t book if you’re relying on student payment plan. You will need to keep your gym membership and study spaces etc.

The management is treadful, entering into my room illegaly while lm not home?!
I payed over 5000 pound already, and here only two months. They treathening me to terminate my contract, lm about to file a court case against them. Cleaning Services not exist, but in my rent, fortnightly, l pay for it. Kitchen, l never see in my life that dirty, contagious kitchen on arrival, in my entire life. Reported it, however they did not clean it for 4 days. I want to renegotiate my payment plan, management don't, they just want to terminate my contract, and of course give it to rent to someone else. But for me, they asking me to pay for the whole year. Absolute fraulant , bad business practice at this moment ! I want renegotiation, compair to my financial issue. I'm not behind my payment, it's only the installment. ! So l need an immediate response from management. 2817c

This is our first experience of Vita student accommodation, the building my son is in is adequate and well located for his needs and the staff on site are very friendly and helpful. My issues are with the sales team, the way that these guys deal with the process is terrible, my son has been in the accommodation now for 2 months and is now being pressured in to sorting his accommodation for next year. The staff here will say that there is no pressure but bombarding students with emails creating a situation of panic that they may miss out on their room for next year or prices will increase with the ridiculous dynamic pricing system they quote is just a terrible way to treat students, especially when they have just moved to a new city, have the stress of trying to find part time work along with doing their studies. I am afraid if your child is looking to stay here prepare for the pressurised selling and creation of a panic situation. Absolutely disgusting how they approach this giving out specific days/times to log in and try and secure your accommodation at a better rate for next year as the longer you leave it the dynamic pricing will kick in!
AWFUL CUSTOMER SERVICE!

Vita is a wonderful student accommodation, it’s so easy to meet people and there are lots of activities to ensure you’re never bored.

It is more than what I expected. The room and building itself is so clean, tidy and cozy. There are a lot facilities than we expect which includes gym, dance floor, game room with all game equipments, Breakfast which is included with the rent, free bike to hire and regular events that takes place in the building. Am truly satisfied all around.

modern facilities and supportive environment. Residents appreciate the spacious rooms, high-quality amenities, and communal areas, which are great for socializing. The location is often noted for being close to the city center and universities, making it convenient for students.

On the downside, some reviews mention higher rent prices compared to other options. Overall, it’s seen as a good choice for students looking for a comfortable and engaging living experience.

I'm currently staying at Vita Poblenou, and it's been a great experience so far. The location is excellent, close to the beach and well-connected to the city. The rooms are clean, modern, and comfortable, and the staff is always friendly and helpful. The common areas are well-maintained, and the Wi-Fi works perfectly. It's been a great place to stay in Barcelona!

I really enjoy living at vita student and have met the best group of friends imaginable since living here and that wouldn’t have been possible without the array of events available! The events are fun and are such a great way to make new friends.

The staff are lovely and great to chat to and always get things done when needed, Id highly recommend vita to anyone looking to move!

so good ，feeling well