Vital Proteins Arvostelua 

Ive been ordering this collagen peptides via amazon, its cheaper and arrives on time and does what it says on the packet, pure product, dissolves, no additives. Im happy so far

Lately my marine collagen has been half full, but doesn’t mention anything about less weight on the packaging. Times are hard for everyone, but doesn’t work in your favour to rip off your customers. You should be ashamed!

Dreadful customer service. Falsely advertised products. They try to force you in to registering for an account just to complain by claiming they cannot receive screenshots of their emails without you registering an account.

Their agent quoted text to me from an email they sent and then told me he wasn’t able to see the offer in the email - he said he was ending the chat when I pointed out that he must be able to see the email as he quoted it to me.

Customer service advisors are VERY disingenuous - won’t answer straight questions and are very misleading.

Products falsely advertised at prices you cannot actually get.

Avoid at all costs.

Vital Proteins is a waste of money. I used Native Path for a few months and I read that Vital Proteins was cheaper, so I tried it for a few months. You get what you pay for. I went back to Native Path.

I bought the Vital protein collagen creamer. They sent a product with an expiration date of 12-09-2022. The parcel arrived on 18th August. This means that this protein has more or less two weeks to expire. I contacted customer service. They claimed this product is in the US format which has a 3-month expiration date. I am not happy with a food supplement that only has three months of expiration. I asked for a refund. They said I had to cover the postage. This is such a fraudulent company. Very bad customer service. No sympathy at all. I will return this and avoid this horrible company forever.

In addition, they gave an address for return which is in the USA!!!! You can imagine how much it would cost. I made the order from the official website in the UK. Now I have to return it to the US!!!!

I want to prevent you from buying this brand of products. The quality is terrible and the customer service worst, but the most serious thing is the damage that can be caused to a person by ingesting it.
I bought collagen from this brand and when I opened the bottle at home, I found an alive worm inside, with the product completely rancid, degraded and in terrible condition for consumption. When I sent my claim to the company, their response was: "We'll change it for another", and after insisting them to repair the damage and been responsible for their products, they totally ignored my request and never responded back. It is unfortunate that companies like this, are allowed to sell to the public this type of products made under appalling quality measures and can cause serious damage to people's health.

they did not disclose that the packages are shipped from another country, so it took forever to arrive as the package was held by customs, kept on tracking and following the package, stayed home on the delivery day and than there was no name (?!) on the package so it could not be delivered. now waiting for my money to come back and almost month has passed since I placed the order. will not order directly from them anymore.

I have been ordering from this company for over a year and have never had a problem with my order, delivery to UK. I usually stick to the same product Collagen Peptides 567g but recently tried Beauty Collagen 255g as it was on offer. To be honest I prefer the original, I wasn't keen on the flavouring.
Discount code if interested REBECCA-RU

Beyond horrible. I have been a customer for several years and spend between $150 and-200 every month. They can never get products to me without problems. This month, $216, and they had Amazon package and ship it with their Amazon Logistics Company SWISHIP, which you cannot even contact. Vital will not help me because they say that Amazon said it was delivered. I have security cameras all over my property no one came to my home the day I got a confirmation text that the products were delivered. All a lie. I truly hate this company which is run by a bunch of unintelligent people. They have made me sick with their BS. Take your tracking number and put it where your Website never works. Tracking #13 items delivered, NOT. And you said tough to me. Sickening.
Order Number:
110002340698

April 3rd
Carrier
Amazon Logistics
Tracking TBA044412862304

I've been using this product for over a year and it has recently changed. All previous jars of powder dissolved immediately and left no colour or flavour. This most recent jar no longer dissolves quickly (it sits on top of my coffee and I have to stir it a lot or it clumps), makes my drink opaque, and now I can taste that there is something in my coffee. Very disappointed as I cannot find anything online about them changing the formula of the powder.

Absolutely disgusting service, purchased my product months ago, I have received no communication from the company even though I have written several times. I'm now asking for a refund as I no longer need the product but as I stated they do not communication in anyway with their 'customers' Disgusting.

I've been chasing them for a refund for over 3 months at this point, and the tracker still clearly says the package was never delivered. Customer service (Ali) tried to get me to send him copies of my *personal bank statements* instead of sending any proof of a refund; they are scammers and incredibly sketchy. Don't risk it.

I ordered 4 months ago and they've been giving me nothing but excuses for the past 2 months. The tracker clearly shows that the order is stuck "en route" but I still had to fill out paperwork for them to claim my refund. And for the past two months there's been a new excuse each time I contact them. A total scam.

A month ago I had a question concerning two Vital Protein products. I emailed them with the question and got the automatic reply that said they will respond. I have emailed them again and again no response. Evidently their customer service is not existent.

This company is as dodgy AF!! Don't buy or engage with them. Absolutely evil!!

December 31, 2023 update - it took this company 3 months to finally reply and their reply was empty at best, meaning they didn't address my issues except to say they removed the auto ship, probably because my card company contacted them. My credit card company refunded my money and I threw the bottles away.

Do not trust this company
I accidentally bought collagen peptide capsules instead of marine peptide and I chose an 8 week auto ship. I immediately emailed them to change to marine (& have emailed twice a day since) and also left several phone messages without any replies. The box arrived in a brown paper-wrapped box with only my name/address on it (no return address).
Now, when I go online to look at my order, they want a password (I was never asked to set up an account). So, when I click on "reset password" they say my email address doesn't exists. Now I have no way to stop the auto ship. Again, I've emailed them to stop that, we will see how that goes.
I've contacted my credit card company & they will try to contact them but said either way, I will get a refund.
I will update this if needed.

Warning - chemicals used
I have been using Vital proteins original no flavour since November. I have to say, my nails are not breaking any more, but I have come across something quite disturbing. Through my research, I got in touch with the environmental research centre company and they sent me a report they did on vital proteins in 2017. Like so many other healthy supplements outhere, the report said they are using chemicals such LEAD,which is a poison really. This week I have tried to contact vital proteins via email and social media and even attached pdf document with the proof, buy they are not replying. Just wanted to warn people out there and perhaps you can do your own research.

I only ordered directly from Vital Proteins website because I wanted the version with hyaluronic acid and vitamin C. Costco and other stores only sell the regular collagen peptides version so I never bought from them despite the value is much better in terms of price and container size. I have a subscription for almost a year and to be honest, I loved them, I like Jennifer Aniston and I also found that the formula works for me, however, I’ve not been happy with them lately.

1. Shipping to my city was fast. It took about 2 days to get my products which is great.

2. The jar arrives half full and I assumed because the powder is by weight and not volume inside the jar. I didn’t mind that.

3. However, I realize that like another reviewer said, there’s actually not 28 servings of 2 scoops. There was much less. I don’t recall this issue in the past but for my latest jar, I only use 1 scoop every other day so I noticed that my last jar didn’t even last a month. VP tried to justify this saying that there was some sort of compression or whatever. But still. It’s still misleading to tell people there’s 28 servings when there isn’t.

4. The product claims to easily dilute into cold or hot drinks. It doesn’t. It clumps up in room temperature and cold drinks. It only dissolves entirely in hot liquids or blended well in a blender.

5. Product claims to have no taste. This was true up until the last 3 jars I got. The product started to taste like bone and smelled weird so it was very hard to digest. I tolerated it.

6. Consistency of product changed where it used to be pearly white but every jar I got lately was a bit like sand color and then had little dark specks in it. Maybe it doesn’t affect the product, but as a person, if you’re ingesting something and the formulation looks off, you have the right to be skeptical.

If they fix these problems, I'll resubscribe but now, I'm looking for other alternatives that are less expensive and more consistent.

I’ve been buying the Collagen product for about 6 months now and had no issues with shipping from US to UK. It’s a great product, easy to use, versatile

Use REBECCA-RU for £15 discount!