Vital Proteins Arvostelua 

So far my experience has been terrible. I hope this is rectified. Despite Vital Proteins having my correct address on file, the package wasn't able to be delivered due to the wrong suburb being listed on the package and therefore was redirected automatically to the sender's warehouse address where it was listed as delivered by Australia Post. Although Australia Post has confirmed this to be the case in writing, when I contacted Vital Proteins with proof that the package was in fact not delivered to me, I am still being made to wait until they can see if they can locate their own package in their warehouse before they can help me with either re-sending the items or a refund. It's very frustrating considering I've waited over a month now for my order and can provide proof it wasn't delivered to me, and yet they don't believe me. You would think they could simply confirm with Australia Post as I did, that this information is in fact true and then rectify the situation asap.

I was really worried when I read reviews after I placed my order but I received great service. Ordered on the 7th June delivered next day. Already can tell a difference with my nails and hair

Won’t be ordering again. Poor customer service. Ordered on the 1st it’s now the 15th and still no delivery

Horrible treatment. They continued my subscription after canceling it weeks prior. I called and stopped it before it shipped out. Still waiting on my refund. Everyone I've talked to there is rude and unhelpful.

If I only coud give 0 star, but... Anyway, THE WORSEST CUSTOMER SERVICE I have ever had so far! On Still didn't recieve my order, there's no contacts pr phone number to reach customer service and by mailing them.theu don't response! My major mistake is that I didn't check trustpilot reviews, which definitely could give me the best decision, to not buy from their website!

I placed an order and still hadn't received it more than 2 weeks later. I submitted emails and calls requesting information and never received any response. I was finally able to get on a chat with an online agent and was informed the delay was due to one of the items ordered going out of stock after my order was placed - essentially VP was just sitting on my order and never going to send the rest of the items, didn't let me know that the item was out of stock, but had no problem charging my credit card for items not provided. I finally received a full refund after canceling my entire order (I'll now find a new brand for collagen).

Severe headaches & neckache when taking this product. Sleep was non existent - wont use again

Have been using VP collagen powder for many months as it really was helping the osteoarthritis in my hands. Serving was two scoops (2 Tbs.) per day, and it dissolved well in my morning coffee. My hands were good all day. Just got a new jar from Costco with the ‘no scoop’ label and new serving size is 4 Tbs. Tried using 2 Tbs. as I have always done, and my hands were stiff and painful by evening. I’m sure they have changed the formula as it also leaves a sludge in the bottom of my cup even after stirring well. I believe they’ve added more filler. I can’t afford to pay twice as much, so I will be moving on to something else!

Ignoring the product itself, do NOT subscribe from their website. Why? Because you will NOT be able to cancel your subscription. I cancelled on my end as I will be moving and going abroad for a few months, and then got charged again as the subscription somehow added itself back to my account.

Then I tried for a 2nd time to cancel the subscription and it doesn't even go through. Customer service is absolutely awful. It's fair to say that I will never buy from this company ever again.

Writing a review here because I tried to do so at Boots where I purchased this and it was blocked with no explanation. It appears they are filtering out less positive reviews of the product.

The text of my review is here: I am writing another review as my first was blocked with no explanation, I think it’s important for transparency that not only 5* reviews are allowed. This is definitely not tasteless and makes your drink slightly thicker, I personally find it a bit unpleasant but it is drinkable. It doesn’t mix well with cold drinks, but more easily in hot drinks. I have yet to notice an impact on my hair and skin.

Tastes absolutely disgusting!!!🤮🤮🤮 I’ll finish this over priced rubbish than go back to my nz collagen. Shame on this company for your deception and awful customer service and terrible product.

Awful customer service. Wanted to try collagen powder and ordered. Got offer on simply cook as part of package. Still no sign of the simply cook despite original email from vital proteins saying sorry for delay. Tried emailing.....messaging them and totally ignored. Don't waste your time...they happy to take your money but service to me is more important.

I fell for vital proteins. My skin feels lot drier with being perimenopausal. I came across vital proteins skin hydration boost, I thought perfect. Then I came across vital proteins collagen peptides. Couple of days later it came up on my phone on news feed how collagen peptides is made. It honestly turned my stomach watching it, coming from bovine skin and hair. Thinking it doesn't matter I'll not try it, I still have skin hydration boost to try. Really annoyed as the seal wasn't on the tub, I've been in 2 minds and now decided not to take the capsules. Wasted money and yes I know I should have read more into it. Vital proteins have cancelled my subscription hopefully, email sent saying they have. I have been intouch with my bank too.

Vital Proteins has been a nightmare from the beginning. I had an adverse reaction to this collagen supplement and attempted multiple times to cancel my subscription. For weeks, my email and telephone attempts to Vital Proteins went unanswered. Against my will, Vital Proteins continued to charge my bank account and ship the unwanted and cancelled collagen supplements. I had to cancel my credit card as they continued to fraudulently charge it. Lastly, I reported Vital Proteins to the BBB and discovered that Vital Proteins has been sued multiple times and is currently being sued for its fraudulent business practices. Run fast and far from Vital Proteins as they are a SCAM!
The only reason Jennifer Aniston endorses Vital Proteins is that as of 2020 she was made Chief Creative Officer of this company.

Same as others -- years of use, consistency changed. No indication of where product is made or sourced on packaging. Called on a Wed morning & was on hold for over 13 minutes. Company recording says "your call is important, we'll be with you in a moment", then after 10 minutes "taking longer than usual", then after 12 minutes, a recording redirects me to the website and email, which from the feedback here is not going to be much help. After the other suggestions, there is an option to leave a message, but when you press 1, there is a tone and no greeting, direction, or any indication recording has started, then the call ends. Very sketchy and unprofessional company. Contact your bank and request a chargeback.

Doesn’t dissolve. After a month, nothing…. Plus, Awful customer service. My advise, find a better, more honest supplier.

So I wrote a review on their website for the collagen peptides unflavoured powder, I gave it 1 star... BUT the review has not been accepted, so it just looks like all 5* reviews and no 1* reviews. Definitely over-inflating the reviews which is not fair on other customers.
The powder was supposed to be unflavoured, it tastes and smells like gone off meat. No matter what drink I mix it with, the smell is unbearable and the taste is rancid, and this was only with 1 scoop rather than the suggested 2 scoops.
Such a waste of money, people need to see good and bad reviews so they can make an informed choice, otherwise you are basically scamming customers.

I bought vital proteins collagen peptides unflavored as with Peri menopause I am noticing my hap thinning and skin losing elasticity. I definitely think the powder works, however I experienced nausea, bloating, diarrhea daily while taking it. As it's not mentioned as a side effect on their website I thought I was just sick from eating something but I then found a forum where many women experienced the same thing. When I stopped using it the symptoms went away so for anyone with a sensitive stomach, don't use it. I gave it to my husband as they don't give refunds. It didn't affect his stomach at all so it really depends on the person.

Used to use this company for collagen powder many times then stopped for a while. Just recently bought some more collagen pepties powder and it no longer dissolves in my coffee like it used to, it leaves a film on top n I can taste it in my coffee cant even finish it anymore as even the thicker texture puts me off. Asked on a live chat if they have changed the formula and all I got was basically a ‘I have no idea’. Great help.🙄 Now two boxes gone to waste.

i recently purchased Vital Proteins Mixed Berry Collagen Peptides 10.4 oz expiration date 2024. As the VP label clearly states mix with cold liquid using a spoon, that is what I did and then when disgusting gray bits floated to top and bottom , I vigorously shook it. It still did not mix. I took a sip and it smelled like sewer and tasted awful. Not wanting to waste money I called VP, the rep Alexis, told me I needed to use a hand frother and find my receipt for VP refund. Understandable except this product made me feel sick and it absolutely does not mix so I won’t be looking through months of receipts to be refunded by VP. Rather write this review and save others from being sick. Suggesting that you stay away from this product, there maybe something very wrong with it.