Vital Proteins Arvostelua 

El colágeno marino es de muy mala calidad. He contactado con atención al cliente para informarles de que produce sensibilidad dental y lo único que me dicen es que deje de tomarlo. No lo recomiendo a nadie.

Vital Proteins Collagen Peptides
Container's Label says,"Meet The New Blue Tub."
Actual meaning,' Cardboard is cheaper than our former easily openable and sturdy hard plastic container. We replaced it to save money and we know that if by some stroke of luck you are able to open it despite the undoable instructions, that it will just crinkle up into a piece of junk from which you will need to transfer the contents into one of your own containers.
But you may ask, 'Why wouldn't Vital Proteins, LLC, not be concerned about foisting this crappy container upon its customers?!
The answer is that nowhere on the container or their website, is there any way of reaching any Customer Service, no phone number, no email address, but only a screen to open up an account for purchases.
By the way, our solution has been to carefully cut off the cardboard top with a box cutter and carefully pour the contents into one of their former plastic containers that we saved. It will be reusable for years.

Love your product. HATE the new container. Had to use pliers to pry it open. Gotta do better.

Really awful taste that stayed with me all day and made me feel sick. There’s no way I’m taking more than one day so can’t say whether it works or not - tasteless??!

My first tub from Costco said serving size was 3 TBLS, which would give me 20 grams and have 70 calories.
The next tub from Costco says serving size is 4 TBLS, which ALSO is 20 grams and 70 calories.
I am not a scientist but we all know that is not possible.

Been using their C. Peptides for about a month, so it was important not to have a lapse in my new habit.
The small size tub I bought from Holland & Barrett was unlike the first large tub. It looked a lot darker in colour, and tasted nauseatingly animalic, so as to be unusable, meaning I had to stop taking it whilst sourcing more.
I thought they'd want to hear about the 'bad' batch, as it's an expensive product, so contacted them by email. The response I got was brief, and they expressed no interest in the quality control problem, merely directing me to the vendor for a refund. Obviously the law states that the buck stops with the merchant, but you'd think they'd express some concern for my disappointment, and try to help by at least promising to look in to it. I'm unsurprised to find low feedback on this page. They clearly don't care. Must be making too much profit. Think I'll try a different brand next time.

One star only because zero is not an option.
Created an account and submitted an order. A few days later, the order has been cancelled and the account deleted/blocked, no reasons given.

After raising the issue with them, the answer is: there was a technical problem, your order is lost (but feel free to spend even more time on this and submit it again) but you account is now restored.

Of course, the account is not restored, and it is not possible to follow up on the incident because you need an account to do so. The domain their reply was sent from is blocked so you cannot reply to them.

Vital Proteins Australia is an absolute embarrasment for the Nestle group.

I ordered a box of 10 sachets of Vital Proteins from the Vital Proteins shop on Amazon. I have checked the dates on the bottom of the box but have to say that the smell of the collagen powder is disgusting. I've had other brands before but none of them have had this smell. I cannot imagine how anyone would want to drink this.

Super misleading website in terms of how to claim your 'free' gifts you have actually qualified for! Common sense such a green ticked box next to your gift does not actually mean that you will receive it - be super vigilant if you really want your 'free' gift! Will not be ordering again! Simply put, I just kind support firms who try to catch you out - this is just not on Vital Proteins!

I created an account on Vital Proteins AU & U ordered collagen from their website. They cancelled my order and deleted my account. I had to create a new one to contact them, and they did not give a proper explanation. After that, they deleted the account again. I have been ordering these products in Europe and I NEVER had an issue like this. It is unbelievable

0 star if I could. This business is a scam and the customer service is ridiculously hilarious and hopeless, building up lies to pushing things back and forth. Items arrived in a fairly messy and gross state, not even sure whether still safe to consume. They would scam you to initiate a return yourself and will never be able to have the refund processed back to your bank account. Kept insisting they have requested a refund when you come back to them but the reality is they just would never give a penny back to you. Really disgusting business.

Dont want to waste more time by explaining the disgusting customer service I received.

I have been consuming the collagen peptides for quite some time.
I have never had issues ordering or receiving my orders on time.I can see the benefits of their collagen and will carry on ordering.

Absolutely disgusted that my order arrived today and the expiry date is less than 9 months! This is totally unacceptable.

Une catastrophe !!! J'ai commandé voici 2 semaines sur leur site, j'ai créé un compte et reçu la confirmation de la commande. Mais depuis 2 semaines, plus de son ! Mon colis est en cours de livraison mais introuvable, ma commande est introuvable sur leur site et mon compte, pourtant crée, est inexistant ! Je ne recommande de pas du tout ce site marchand !!!

As you receive the product, opening it requires you to be bound by their T&Cs and an (although they write it, not binding) arbitration clause. DO NOT BUY.

It is not worth buying from a company that seeks to avoid its responsibilities. There’s a lot of actors in this market — do NOT support Vital Proteins. There’s many more responsible actors in the market.

Dreadful customer service. They can't even answer simple questions about the makeup of their collagen. Their staff don't know the science behind the product so how can we trust the brand?

The recommended daily consumption of collagen is 10g, their suggested dosage is 20g. I presume that's because the molecule weight is so high that it can't be easily absorbed into the system - but no-one can tell me the Dalton weight!!?!!

There are many reputable companies who offer high grade collagen. Choose a brand that has carried out scientific testing as opposed to these charlatons.

Very poor customer services. It’s not easy getting through and they don’t read the messages properly.
The collagen I was using had an offensive smell to it … it was so bad I couldn’t use it.
I asked for advice and if this was normal and because I had bought the product for Amazon they refused to comment and said I needed to go through Amazon.
I won’t be using vital collagen again. I will take my business elsewhere

Don't buy this product or buy from vital proteins if you do.Customer service very poor .There Web site generated wrong postcode didnt confirm went to a different address. When I found out 10 days later the told me not there liability go get it from address .I travelled to postcode and found my product had been used asked them again and they said not our problem .I wrote a review they didn't put it up as they don't put negative reviews about customer care or negative about product eg generated postcodes ,can't cancel subscriptions,lead in previous products ,or damage all true reviews but only keep positive up .Beware!

This is either a very poorly run business or a scam.
Tried to buy product and it wouldn't accept the valid c/c used. Rang them and they said try again. Didn't work so called them back and there was an automated message saying they were closed for the day (3pm!!). Website says open till 5pm.
Tried to email them and email bounced back noticed they had slightly different email address name to the business name using a "t" in front of the company name) ANOTHER VERY ODD THING.
At this point they had all the c/c details so I had to cancel the card just in case.
Waste of time and also reported to SCAMWATCH.
Do NOT use them, read the other reviews if you need extra info about how these dodgy scammers operate.
ZERO STARS