V I T A G R A C E Arvostelua 

Would never ever buy from this company again.

They refuse to accept returns on any items that have been discounted at all.

Literally the worst.

A total scam — I ordered a dress that took six weeks to arrive. When it arrived, I wasn’t 100% happy with it, so I returned it. I paid £70 to send it back, and they received it on the 14th of May, but I still haven’t received my refund. So disappointed — I would never order again!

AVOID THIS COMPANY LIKE THE PLAGUE! I wish I’d checked Trustpilot prior to ordering. Took over 2 weeks to arrive & postage was £15! Item fits terribly, it’s so badly cut. I don’t know how this company is still trading. I can’t return as it was a sale item. I only got a response from customer service when I commented on their Instagram. Obviously living the high life in Dubai on other peoples money…

If I could give no starts I would! I have been looking at the beautiful dresses for a while and had a couple of events so thought I would spoil myself and order a few to try on...I ordered three dresses - one on pre order so I knew they would be a while however this is my time line of events:
Ordered 1st March - pre order 25th March
order arrived 25 April - I asked to cancel and get a refund 3 times, either not answered or refused.
One dress was on sale - by £10 and was told it was not refundable! £110 dress!
I sent the other two back as fit a quality nothing like their site and it cost me nearly £40 to post to Dubai.
They received it on 5th May and I was not refunded until 19th June - refund amount £240!
I wish i had read all these reviews first!

I spent over £650 on a variety of items for a wedding. It took over a whole month for them arrive, no update from them and they ignored my emails chasing delivery - despite stating 5-7days delivery on their website.

I was away for 2 weeks and therefore missed their their 7 days return policy. They are refusing for me to send items back despite their delivery delay. Reviewing people views on here seems that wouldn't even be possible!

Clothes were delivered weeks after the promised date. Clothing did not have a good fit so I returned most of the items. It’s been more than a month and still haven’t received a refund. Emails remain unanswered and I had to report them to dubai consumer rights

Do not order from them!! You literally can't return anything without paying a fortune to do so. Total rip-off.

Avoid this company at all costs. They couldn’t care less about their customers.

Their returns policy is not only confusing, it’s deliberately misleading. While their website vaguely states you must use DHL or FedEx, when I asked how to send my return, I was sent a link telling me to use my preferred carrier. So that’s exactly what I did — I returned the item using Royal Mail Tracked. The parcel reached Dubai and was awaiting pickup, but the company refused to collect it from their local courier, claiming a fee was required. In reality, it simply needed to be picked up with a delivery card — no fee involved.

Getting in touch with them is nearly impossible, and when they do respond, the replies are dismissive, unhelpful, and full of blame-shifting.

Unfortunately, I didn’t check the reviews beforehand — I wish I had. It’s clear from others’ experiences that this isn’t a one-off. This company does everything it can to avoid issuing refunds, even when customers follow their vague and contradictory instructions.

They just want your money — and once they have it, you’re on your own. Absolutely disgraceful.

DO NOT ORDER FROM THIS COMPANY

THEY ROB YOUR MONEY.

I’ve had to open a case with
The Dubai Police

UAE Cybercrime

Consumer Protection Division of the DET.

UAE Customer Rights Department

I have a pending case as they have robbed over £500 of my money

They take your money & ignore you.
They’ve turned off their instagram comments also so U can’t let everyone know they are a fraudulent company

Save your money and shop somewhere else …

Worst experience ever. Quite shocking in today's world of online shopping. I've ordered an item plenty of time in advance of my travel, they have delayed the dispatch by 2 weeks resulting in item not reaching me on time. I have contacted them seeing the delay as still no email informing they have shipped. I explained I'll travel for 2 months so if the delayed is caused by them I'd like to cancel it (considering they still didn't dispatch it) they have refused saying its not as per policy.. and is it fair for the customer to get that treatment having item dispatched out of the number of days mentioned on the website ???!!!
Joke

Awful, they must have moved to Dubai because now they expect customers to pay for DLH or FedEx only returns there. I was quoted £45 to return something that cost £90 and took six weeks to arrive. Their customer service team, just say 'there are no exceptions.' They refuse to budge, help or in any way take responsibility. It is such a shame because they make some lovely designs but you can't know before you try if you'll like it. The worst customer service I've ever encountered. It's entirely unethical.

All I can say honestly. Stay far away you'll regret ever shopping with them. I've been dealing with them for 3+ months now trying to get a refund

Terrible horrendous customer service . They turned off their comments on Instagram for a reason

The quality of the items is shocking, nothing like the website. I’m unsure if they have changed suppliers but it’s shein- like quality.
Also have to pay for your own returns now to Dubai.

Absolutely shocking customer service - I ordered weeks ago and still have not received my order. I'm now emailing them to try to cancel my order and no one is responding. AVOID AVOID AVOID. Interestingly I have seen you cannot comment on any of their instagram posts, presumably because they want to avoid people commenting about how awful their company is

I strongly advise not to order from Vita Grace. Only order if you can 100% guarantee you will be keeping the items. Didn't mind waiting weeks for delivery. When I received the dress it was too small, I was given ONE day to return. They will only accept returns from DHL or FedEx, which costs £89. I didn't return at this cost and requested advice from Vita Grace, waited a day for a useless reply, stating that I had to use one of these couriers, by which time it was too late to return anyway.

I have broken protocol by not checking TP for reviews before placing order. I have ordered from this business in the past when it was shipped from the UK and never had a problem. Sadly this time it looks like it is going to be a grueling battle with me bombarding Vita Grace with emails and social media messages (most likely to be ignored and removed) until I get a parcel. Unfortunately - reading the reviews and mostly one star reviews - I haven't got high hopes.
So I ordered on 20th May, I clearly remember buying an item that didn't say "Pre-order" but if I look at the same item online it has a "5th June Pre-order" note. Today is the 10th June and still have NOT received a dispatch email.
Enquired yesterday and today also with no luck so far.

Ok - update - dress arrived on 18th June and it thankfully fits well and is beautiful. Good quality and design. I would order the same in different colours but the shipping time puts me off.

I am extremely disappointed with my experience regarding this order. I placed it in March, but it did not arrive until late May. When I reached out to check the status, I was informed it was on backorder—despite no indication of this when I placed the order.

When I later attempted to cancel, I was told that was not an option. Once the order finally arrived, the item was too small. However, when I contacted your team to initiate a return, I was informed that your policy only allows returns within seven days of shipping. In my case, that meant the only day I could send it back was the very day it was delivered. Unfortunately, that same day, I was undergoing reconstruction surgery as a breast cancer survivor, making the return impossible.

I find this entire experience frustrating and unfair. Given the lack of communication, refusal to cancel, and inflexible return policy, I cannot recommend your company and hope you reconsider how you handle customer service accountability !

I returned at item and to date I still haven’t received my refund.
Customer service is terrible, it impossible to get a reply.
Would not recommend a purchase from this store.
To date still I refund

BUTTONS ON THE DRESS WERE DIFFICULT TO OPEN
AND RETURNS COST AS MUCH AS DRESS

Haven’t received my order and ordered over one month ago. Spent £700 and can even get a reply. Disgusting do not buy from here. I’ll be telling everyone I know to avoid