VFS Global Arvostelua 

Jessica at the London SA passport centre was amazing. I was dreading going and she almost made the process enjoyable. She was incredibly helpful. Now let’s hope the actual passport will be delivered as efficiently. 🤞

Trying to open account to book an appointment for Portuguese visa application.
The sign in portal does not work! It is impossible to get into the website.
The whole VFS experience is extremely hopeless, we have even tried to contact Manchester consulate, but have to go through VFS.
How are we supposed to book an appointment when we cannot contact you ???

Went to renew my SA passport today at the VFS in London. The guys manning the queues outside were fantastic. I then had Jessica who helped me through making sure my application was complete. She was professional and took the time to make sure I had everything done. A real pleasure to go there. Thank you Jessica for your fantastic service .

Been trying to get an appointment for many weeks. (passport renewal) Website doesn't work properly, cant speak to anyone. The whole setup smells like a scam, how can any government business work so very very disorganised? My passport expires soon, I dont know what to do!!!

It was designed as a rubbish. So frustrating for the experience on it.

Prise en charge impeccable par Delphine pour mon dossier VFS Global (IRCC Canada). Accueil chaleureux, professionnalisme et bonne humeur au rendez-vous. Bravo à elle pour un service client irréprochable !

Attitude positive et bonne ambiance auprès de Delphine qui fait son travail avec professionnalisme.

My experience with VFS Global Jakarta was extremely disappointing and reflects serious shortcomings in both service delivery and accountability.

I paid IDR 136,000 for the Document Checking Service, but never received the email/link required to upload the documents. At my appointment, VFS acknowledged the failure and apologised, yet claimed they were unable to refund the fee for a service that was never provided due to their own error.

I also paid IDR 70,000 for the Call Back Service. Following visa approval, no call was received. Again, the response was simply an apology, with no refund for the service not provided.

Finally, I paid IDR 175,000 for the Instant Courier Service, expecting the passport to be dispatched promptly upon its return from the Italian Embassy. VFS failed to send it on the same day. When we called to ask why, a staff member named Emir apologised and asked us to email our delivery address. This was particularly concerning because VFS should already have had the address provided when the courier service was purchased.

The issue is not merely that mistakes happened; it is the repeated pattern of charging customers for additional services, failing to provide those services, and then refusing or being unable to issue refunds. An apology is not an adequate remedy when customers have paid for services they did not receive.

Based on my experience, VFS Global Jakarta demonstrated an unacceptable lack of organisation, accountability and customer care. Taking payment for services that are not delivered and then refusing to return the money is simply unacceptable.

I would strongly recommend that applicants think carefully before paying for any of VFS Global Jakarta's optional additional services.

I would give them negative stars if I could. Appointments are never available, by the time you do get through to pay for your appointment the website crashes or blocks you out of the system and then you go through the process again. We’ve booked to go to a family wedding and now will probably have to cancel. Thanks for nothing!!!

Please avoid it at all costs!! Worse experience.

I wish I could give negative stars. Looks Indian Governemtn do not want any other country's visitors to grant any visa so they have selected this horrible outsourced firm VFS Global. They charge $2. 45/Minute, NO toll free customer service. Their chatting service is keep you waiting until no one attends you. VFS portal/website does not open up until 10 minutes.
If it does, does give you glich.If you are lucky to get human agent over phone, no relevant guidance. They ask you to go to web site which is horrible.
all in all VFS Global is contracted by Indian government to keep visitors away from India. PATHETIC SERVICE.

Thanks for good support at visa center @Seema Jadhav

Be careful. They are money suckers. They will not give you service and they will all your money. They are very very very very bad. They charged me 25 dollars for talking to one of the customer representative for 1 minutes. I will not even give one star.

One of the worst companies I have dealt with arrest my certificate 2 month delay and visited their office in Dubai and hundreds of people have same issue … other companies like data flow finish for other people in 10 to 14 days …. Never ever will use this loser company again … 0 from 100

This website sabotaged my opportunity to study in Italy as a UK student, through months of error messages and poor customer service, to the point I was not able to secure a visa before my studies were due to begin.

The website is poorly designed in so many ways. Firstly, it often locks the user out due to "Permission Issues" or "Access restrictions" just as an appointment is about to be secured. It then takes weeks for the support team to unblock it. I have been trying for months, and each time I get to a different stage of the application, something fails. Secondly, at the payment stage, it always says something like "return to photo verification" or "pick a different time", even when the photo verification is complete and the time is available. The bugs and error messages are endless.

The VFS GLOBAL Website is very confusing, to create a user account they don't just say so, they just ask for the email and passwords as if you have to login to your Email. The instructions is saying one word but the indicator words don't match. After so many tried I got locked out without being told how long the locked out for???? They have "BULLY", : "My way or highway", "Oh, it's Too Bad", "Monopoly" ATTITUDE LIKE.

This is the worst website I hace ever used. They really need to change the operating system for getting a visa. I am kicked off system every dsy. I got as far as payment for a booking that took 6 days to appear, then it crashed with error message. Call centre seemed to be India. Ut is really stressful using this website. I am not sure they even look at any log of when you e mail or phone. It isnt personalised, standard generic message. Utterly awful snd needs to be much better. I sorted due to start work in Italy in 4 weeks and have been trying for ages to secure an appointment. They must change is that individuals can apply for a visa at home service for work visa. They refuse. Just groups of four. Madness.please get better!!

Total scam. Took the money, then began sending form emails denying service.

TOTAL SCAM. STAY AWAY.

VFS Global Melbourne Norway
Absolutely terrible customer service, speaking to other staff in front of clients in another language. Made to feel stupid when the website clearly states what documents are required to submit. Im sure there is a scam to make sure everything applicant has at least one document missing so they can charge extra fir printing and then charge another appointment fee because it took so long . 4 hours total. Way to long to wait. For what is meant to be an exciting tourists trip for a holiday you need to submit ridiculous amounts of personal information. Which we had photocopied and made sure we had everything on the check list. To be told that the travel agents itinerary was not detailed enough and we need to have Hotel names addresses and phone numbers by dates checking in and out . Ferry details, ports of call and dates the ferry stops and connecting plan flight tickets between countries. This needs to be issued by travel agent! Out of control power trip just to go visit as a tourist. We use a travel agent so the VFS should know that client statements and itinerary issued by them should be enough proof! Try and deal directly with embassy is my advice. Money making scam. Speak english staff!

FACIAL VERIFICATION KEPT FAILING , submit button not working, passport image upload kept failing, it is the dumbest system ever met