Vionic Shoes Arvostelua 

Worst customer service I’ve ever experienced. You cannot submit a return online, it freezes up, they won’t reply to emails and you can NEVER get through on the phone. I had to dispute the charge on my credit card, which another customer said they did.

I ordered some sandals at the beginning of April for a holiday at the end of the month. Received a confirmation email & was told a courier would be in touch with delivery details... heard nothing. Chased Vionic twice by email. Tried ringing but they had an issue with some payments & all I could do was leave a message. No response. Eventually received an email while I was away on holiday, apologising that the sandals were out of stock & giving me a 20% discount & free delivery on my next order. My money was refunded. OK, they messed up but they were trying to put it right. Placed an order for some more sandals & a lace-up canvas shoe (using the discount code) Received a confirmation email saying a courier would be in touch, then nothing... I have emailed to ask what is happening. No response. At least my payment hasn't been taken this time but it is shown as 'pending' in my PayPal account. I am assuming they are out of stock again. If this is the case, why are they still shown as in stock & available to order on their website? I have lost confidence in Vionic, which is a shame as I need arch support footwear following major surgery on my foot. An insole is fine with shoes but I need the arch support to be built in to a sandal. I'm sure I'm not the only person with this problem. Vionic, you have let people down - sort yourselves out.

This is the only brand I will wear on my feet as they offer perfect support for my flat feet and history of plantar fasciitis. However I am very frustrated by their customer service. They say they can't reply to my email because of the pandemic (05/2022, it's over) and they do not answer their phone. Just a few days shy of the return window of 30 days and I can't reach anyone to see about a possible return even for store credit.

Ordered through the French site and the shoes never arrived. I was fobbed off and they had zero customer service. 2 months later and €100 euros down I still have no order. I feel so let down. Especially as i actually needed these shoes to walk.

Have purchased several pairs of Vionics and have been pretty happy with the quality of their shoes. Recently ordered a pair directly from their website that didn’t fit and have been getting the complete runaround trying to return them. The company makes it nearly IMPOSSIBLE to return their products and hope that you will just give up and eat the cost. I am a huge online consumer and have never experienced such awful and deceptive customer service.

Worse yet, I commented on one of their Facebook posts in an attempt to get their attention and was trolled by their “social media manager” in a barrage of messenger exchanges. I replied to all of their deflecting responses with “tried that” until all of their customer service “options” had been exhausted, then was told how rude I am for expressing my frustration in trying to simply return a pair of shoes.

I love Vionic shoes but due to their horrible and patronizing customer service will never again buy another product from this company. Also, check their BBB ratings and complaints and you will find that many others have had the same experience.

The last 3 to 4 pair of Vionic shoes I have purchased do not offer the same arch support as they used to. I do not know what has happened I. The past few years, but they are not the same!

I placed an order with Vionics on 10th March 2022 and they claim a delivery in 24 hours. I have neither received the order or tracking information nor refund. I have sent emails to vionics, but no response and no one picks up their customer care number. This is very harrowing experience.

I love the Vionic products but wrote a bad review earlier re return problems. I am now updating the review. They fixed the return process within a few days and promptly refunded my money for a return.
I will definitely buy more Vionics when I can. I have a fairly narrow foot and not all their shoes work for me, but I love the support in the ones that do fit.

I bought third pair of Vionic sandals. The first two pairs, in previous years, were great. The recent pair is cheap and poorly made. The quality has deteriorated over the past 3 years. The plastic is cheap. They fit loosely. I bought the same size in all 3 pairs. The first two pair fit perfectly. Recent pair slides off my feet although it's the same size. It's simply poorly made and not of the same caliber. The arch support is non-existent and used to be the reason I bought vionics. The price has gone up by $40 while the quality deteriorated. I no longer recommend these shoes.

I ordered some slip on trainers. Excellent quality but wrong size. Re-ordered. Service first class, they came next day. I dealt with Gemma who was a star. This is the first time I have used Vionic and hopefully will use them again.
Susan
Barnet, Herts,

I've been a Vionic Shoe customer for years. The shoes are great.

The service, sadly, SUCKS! I have been trying to make a Return for a month! Vionic does NOT answer the phone; their "Call Back" function does not work; emailed them SEVEN times with No Reply.

S. OBrien WI

My shoes didn't arrive next day I missed the cut off by 1 min they did post but it took hernmes an extra day vionic credited my delivery charge can't fault them all email no calls excellent customer service I do need to send a pair back hope the great service still applies 👍

The shoes are great WHEN they arrive. Customer service is always “in training” so I am unable to reach them. FedEx needs a tracking number which Vionic does not provide. They provide a button to push for tracking. I have been notified that shoes “are on their way” for several days now.

Shoes fit very large so without knowing it you have to order a size down .
They are charging 5$ «  restocking fees » per pair of shoes even for an exchange not even a refund ! I had purchased more than 600$ Worth of shoes and they charged me 20$ for an exchange !! Very bad business practice wont buy again .
Shoes are ok .

I have purchased these sandals for last 4 years but I changed from regular sandals to bella and purchased 2 pairs they both broke at the toe part within a month? The other paid without bows lasted 2 years. Very disappointed in the return policy and the time it takes to get credit. It's been over a month and still no credit. I called she said they only pick up mail once a week and had just received mine. This is poor customer service. Sadly I will get my last paid and never order again. The sandals do make your feet black on the bottom and I disliked that but lived with it but not now. For the money you pay should not make your feet black

I've not dealt with customer service, so I can't comment on other people's reviews.
I have plantar fasciitis and my feet are pronated. The arch support and rigid sole has been a blessing for me. Before I started buying these there were mornings I couldn't walk. Now I'm not pain free, but what was agony is now only mildly uncomfortable.
I've ordered five pairs of shoes over two orders. No issues at all with payment or delivery speed to Central Coast NSW.

I have spent the past 4 months trying to get a refund per their guarantee at their online site. Initially, when I entered my return number online as directed, the number showed up as invalid. Like others, I called and called. I did finally actually speak with someone, who told me that there was a "glitch" on the site, that she didn't know when it would be repaired, and that there was no way to do a manual authorization. After numerous more attempts to get a return authorization with the same result, I finally had my bank reverse the charge. Lo and behold, I then got the return authorization almost immediately. After sending the the shoes back, I received a confirmation telling me that a refund would be processed. Since I had already reversed the charge, I responded that we were "even," and no refund was due. Imagine my surprise when a month later, the company had the bank reverse the charge back, effectively giving them a "double credit." Since then, they have come up with one excuse after another about why they couldn't issue my refund. As another reviewer stated, this is one "dodgey" company. In addition, they are using COVID-19 as an excuse for failing to provide any type of customer service, or to honor their guarantees.

I ordered a pair of shoes that were to be delivered by FedEx. FedEx must have delivered them to the wrong location. They opened a case number and tried to locate them. A few days later they suggested I call Vionic. Well—you cannot get in touch with these people. I have called 3 times per day since Wednesday of last week and held until they disconnected me. I pressed two to enter a call back number but was only able to hold there as well then disconnected. I sent them an email two times with no response. Will never purchase from them again!

Avoid this company
They do not have the items in stock but still charge you for them, they then try to blame the courier, very dodgy