Vionic Shoes Arvostelua 

Just don't buy from this place. Debited my account and never e mailed me with an order #. When I followed up and asked for a refund they instead debited my account a second time and tried to tell me my bank who I have been with for 30 years did this. Thank goodness I have a credit card company I have been with for 30+ years who will fix this.

Vionic failed to confirm the order I placed for 3 pairs of shoes. Stupidly, I made a second order. Then 2 confirmations arrived, within minutes. It was after closing, so less than 15 minutes later, I sent a message asking to cancel the 2nd order. Vionic asserted that no order could be cancelled because both orders were in process. This amounted to more than $1,000. The duplicated order arrived in 2 shipments, with 2 pairs in one package, and the 3rd duplicate in a second package. That meant 2 shipments to return the duplicated shoes. Vionic also has only Happy Shoes as their free drop-off return. The places listed for free returns are wrong: driving more than 100 miles round-trip led to NO PLACES willing to take "happy returns" scans. With 2 packages of duplicate shoes, I must also pay $14.00 to return shoes. No matter how good the shoes, this inconsiderate customer "service" means I will never order Vionic shoes again. Their return policy is fraudulent.

My friend and I were both very unhappy with the Vionic shoes we ordered online. The photographs were misleading, and did not look like the shoes that we received, which had fabric instead of leather, which they look like in the pictures. They did not fit true to size and were very uncomfortable. When my friend and I tried to return them, we were not sent the return labels. Then, the company said that it was too late to return or exchange them. If you try to write a negative review on their website, you get a message saying it is too late to review them! Steer clear of this company! My friend and I are out $250+.

They are now made in China and hurt my feet like crazy.
There is not enough Napa in the leather.

Having terrible trouble returning sandals. One thing after another and they don't call back. And shops don't accept parcels to return

Poor customer service and poor quality.
I have purchased many pairs of Vionics but never again.
Customer service is terrible, and quality is so poor now.
Cheap and poorly made.

We ordre two times shoes from VIONIC France. The second time was Mai13-2024. And twice they grab the money, but we never receive any delivery despite the cardbox should be delivered in our post box. Delivery from mainland China ?????

Let me start this review by saying I have bought several Vionic shoes over several years and had no problems until now. Somehow when I ordered my last pair, I got two instead of one pair. I initiated the return process and the rep on the phone said that when I returned it at UPS with the QR code the refund would be immediate. Four days later I still had no refund so I called and the rep was so rude, telling me that the refund process was immediate, but the refund would take 2 to 10 days. She asked me if I needed anything else and I said yes you need to tell people that instead of telling them it is immediate and she hung up on me. I will find elsewhere to buy my shoes now.

HORRIBLE CUSTOMER SERVICE!!!!! I contacted customer service because it had been 2 weeks and the shoes hadn't arrived. They said they would have to send the issue to the resolution team and it would take several days. They did not offer to replace and send a new order, or work to remedy the situation. Once they determined it "likely lost in transit" they offered to refund or replace. The company did not offer expedited shipping or a discount based on the inconvenience, even after waiting almost 3 weeks since original order. They use this que system which takes 2-3 days to get a response each time you write to them. I called and asked to speak to a manager after spending 6 days corresponding through this que system . The supervisor was not apologetic and did not take any ownership of the above situation. She got defensive. She did not put the customer first!

Absolutely no quality control and they obviously don't care. I ordered 3 pairs of shoes from them over the course of a year. All size 8. What I received were progressively bigger and bigger shoes. The last pair was the size of a 9.5. What a joke! I even took pictures of the inserts to show the size discrepancies and reached out to customer service...nothing. I'm not sure how you can create a shoe that can be this off, but Vionic has managed to do it. They won the award for garbage shoe and lost me as customer.

Ziet er betrouwbaar uit maar schoenen zijn niet aangekomen e-mails krijg je geen antwoord.

Vionic's shoes look so nice and are supposed to be very supportive so you would think this is a quality company. It is not.
The only way I could use more than one gift card on their website was to buy Vionic gift cards with my multiple gift cards. Since the boots I wanted were more than $150 I really wanted to pay for them partly with gift cards. I bought $100 in gift cards and paid the last $50 with a credit card.
I received the boots and they were slightly uncomfortable, but I really loved them so I was torn and let them sit around for 2-3 weeks. Then the boots went on sale for $105. I called Vionic because I wondered if they would just give me the difference and if not I was going to return them as I was still within the 30 day window. I explained the situation and that I hadn't worn the boots yet. The customer service representative said that she could give me approximate $45 in store credit. Since I had paid for most of the purchase with gift cards, it had to be credit and not a refund. I figured this was better than nothing and accepted. She said it would take a couple of days to show up. I kept checking and when it hadn't shown up a week later, I inquired. The response I received was that the boots were marked down to $50 and that is what I paid so there was nothing they could do. I said, no that's not right, I paid $150. So the next person replies that they refunded my credit card the approximately $45. But they didn't do that either so I replied again. The next response was that that I had only paid $50 for the boots (again!). And last, they told me that the $100 gift cards were a "discount" and that they cannot refund to me more than the $50 I paid. This one has no logic whatsoever.
In addition, most replies take several days. I have tried to call them once and was advised to go back to the email. I highly recommend that you think twice before buying expensive shoes directly from Vionic. I would recommend you order from Amazon where you don't have to deal with Vionic and could still return them if they don't work out. Or better yet, just don't let them have your money and find somewhere else, which is what I will be looking for.

MY Two PIT BULLS have been eating at my Vionic house shoes for three months, usually they an destroy a shoe in a day two max,great shoe just hope I will be able to get another pair some day the house shoe delivered all it promised , I just should have been more careful about where I left them.

TERRIBLE customer service and a real shame since the shoes are really wonderful. Found a "retired" pair of slippers for half price and ordered. Received email the next day saying the order was canceled due to "inventory issues". I checked the web site and the slipper in my size was still available and I was able to move to my cart. Wrote to Vionic via the link on the web site and never heard a word. Kept checking the site and the slipper was still available 3 days later. Contacted Vionic again this time using my email and got a scripted response followed by an apology and an offer for free shipping, which I already had, and a meager 10% off, which if you know these shoes, is nothing special!!!! Checked the site and for the first time the slipper was now not available in my size. I reached out again asking for a better explanation and some additional compensation and never heard another word. Ignore them and they will go away is their customer service policy. I'll go back to Orthofeet. Also great shoes and at least their customer service cares.

I ordered a pair of shoes that came to 200$. I sized down a half size because I heard their shoes run big. They were still too big. Oddly enough, one is looser than the other despite them being the same size. If I’d ordered a size 7 they would have been way too narrow. I can not comprehend why Vionic can’t get their sizing right. Really not worth the money, there’s far better brands in their price range and I won’t be purchasing from them again. I literally can not wear these shoes even with a toe insert to make them smaller. My heel just falls right out when I walk around with them. I’m so disappointed. When I submitted my honest but poor review to their website they didn’t display it which leads me to believe they only keep favorable reviews. If you’re considering purchasing from them I really don’t recommend it, they’re not well made and the sizing is ridiculous.

I’ve been buying Vionic shoes for years because I figured they’d help my back. Turns out PT helped my back. Still, loyal to the brand, I continued to purchase their overpriced shoes for years. Recently I received a pair of suede boots that had a weird substance on them plus a scuff on the toe as if it had been scraped against something. I tried to contact customer care for over a month and no one got back to me despite several attempts. Finally someone did and their response was basically that I’m a liar because they stand by their product (despite me providing photos of the issues straight out of the box) and that if I want a refund, I have to fill out this whole form and pay out of pocket to ship the boots back and even then they don’t guarantee a refund. I never expected such abysmal customer service from a company that charges this much for shoes. Incredibly disappointing and this will be the end of my relationship with Vionic shoes.

I was so impressed with Vionic , I ordered my sandles before 5pm & they were on my doorstep by 1pm the next day . My sandals are lovely & stylish . I am wearing them in gradually as advised & truly hope they can help with my plantar facilitis .

Shoes broke within six weeks of use. Vionic not in the least bit interested in helping to replace or repair.

Got a pair of vionoc liv ankle boots . Only wore for about 2 weeks and the heels wore out
Was not expecting that from shoes that are so expensive.
Spoke to customer services who.where not v helpful.

Quality of the shoes has plummeted, they fall apart very quickly and are no longer worth the money. Cheap materials, poor manufacturing standards, and an expensive product. Save your money.