Vinted Arvostelua 

Buyer are consistently not describing their items accurately as they know vinted won't penalise them. The buyer will request that the buyer pays for return postage which is penalising the buyer. This needs to change. Why are we paying buyer protection if this constantly occurs. I have been on the wrong end of this saga more than once with the same outcome.

Bonjour à tous,
Alors là franchement à fuir à fuir à fuir…
J'ai vu pas mal d'avis négatifs et je rejoins ses gens pour plusieurs points, colis perdu non remboursé pour des choses de valeur.
Ou alors là moi ce que je vis, c'est qu'on bloque mon compte sept jours ainsi de suite pour usage de faux.
Alors que le site est rempli que de sac à main ou de vêtements ou de casquettes est ce que vous voulez de contrefaçon. Je pense que tout simplement Vinted n'accepte pas le fait que je déconseille aux gens d'utiliser Vinted GO car plusieurs de mes articles ont été carrément volé et à Mondial Relay aussi, on m'a volé des articles de valeur très cher. Du coup pas de soucis il bloque mon compte mais c'est pas grave je vais supprimer mon compte, j'attends juste une commande.
Je vous conseille d'utiliser Vestiaire collective franchement très intéressant, il y a pas mal de sites qu'ils font à peu près la même chose pas autant mais je vous, je vous conseille de partir de Vinted. Honnêtement je ne sais pas c'est qui qui gère cette entreprise mais franchement c'est à fuir c'est de pire en pire ils ne font même pas de recherche de Livreur et ils ne peut pas porter plainte etc.
Si je pouvais mettre moins qu'une étoile, je le ferai…

Pity there wasnt a 0. Listed a pair of adidas trainers for sale after creating my account as they were too big.
Automated email with no dispute process saying i was selling counterfeit items. Banned.

Placed an order supposedly with ‘buyer protection’ received a notification to collect the order but no collection code. Have been round in endless circles with customer services who basically say tough. It’s legalised robbery, Keep your money and avoid.

Je ne demande pas un remboursement, je demande que Vinted Go honore son contrat de transport et LIVRE mes articles.En Belgique, j'ai 4 colis bloqués de manière échelonnée (le premier depuis le 25 août) au hub de Breda (NL). À ce jour, la boucle logistique continue sans s'arrêter. Les historiques de suivi de l'application notifient et prouvent noir sur blanc cette anomalie : les colis font des allers-retours informatiques et physiques quotidiens entre le centre de tri et le camion, sans jamais être déposés.Mon point de livraison (Bima à Flémalle) est pourtant ouvert et dispose de toute la place nécessaire. Vos robots me demandent d'attendre, mais aucun humain ne prend la décision de réinitialiser le statut sur le terminal du chauffeur. Je demande qu'un responsable logistique intervienne immédiatement auprès du centre de Breda pour extraire ces 4 colis de la boucle et finaliser leur acheminement à Flémalle. Faites votre travail de transporteur.

It’s ok till you get scammer seller. I got random worthless item from a seller, and there is really no way to lodge formal complaint & get for example ticket number so you are a ‘case’ to investigate. Just round & round without going anywhere. I question if the buyer’s protection fee we pay on every order is worthless when it comes to actual issue resolution. Beware of Vinted, scammers paradise

I would strongly advise against using Vinted for anything of significant value.

I had heard for years that Vinted was a great platform, so I eventually gave it a try. Selling inexpensive items may be fine, but my experience selling a €600 camera lens has completely changed my view of the platform.

The buyer received the lens, marked the transaction as completed and gave me a 5-star review. Almost two weeks later, he contacted me about a fault and told me it was the first time he had actually tried the lens. He initially wanted to return it for a full refund.

I declined because the lens was working when I sent it, the buyer had had it for almost two weeks, and the transaction had already been completed. The buyer then changed his 5-star review to 1 star (why is it even allowed to change a review?) and accused me of all sorts of things. I reported the review to Vinted and explained the timeline, including the fact that the buyer's own messages contradicted the fact that he tried the lens for the first time on the day he communicated the fault (which was difficult to believe).

Vinted's response? The wording was partially removed, but the 1-star review was left in place.

I submitted a further report explaining why the entire review was misleading and retaliatory. It was closed almost immediately.

That is the real problem with Vinted: when a transaction is straightforward, everything is fine. But when something goes wrong with a valuable item, there appears to be very little meaningful support for the seller. You can provide the evidence and explain the circumstances, but getting someone to actually consider it seems to be another matter.

I won't be selling anything of significant value on Vinted again.

For cheap clothes or things I wouldn't mind losing money on, perhaps it's worth using. For expensive electronics, cameras or other valuable items, I would strongly recommend using a platform with proper seller protection and meaningful customer support.

Very disappointed with Vinted. I’m a trading card collector and sometimes buy multiple products because they can be difficult to obtain. Once I have what I need for my collection, I sell the remaining items to try recover some of my costs.

Vinted classified this as “commercial selling” and blocked my account.

The blocked me for a week previously and despite repeatedly asking what specifically I had done wrong, support simply referred me back to their terms and conditions without providing a proper explanation.

What makes this particularly frustrating is that I reported other users selling very similar sealed products to see what vinted would do, only to receive a message saying that their listings did not violate Vinted’s rules. **IT WAS THE SAME LISTING AS MINE ****

I have no issue with Vinted enforcing its policies, but they should be applied consistently and users deserve a clear explanation when their account is blocked. My experience has been extremely frustrating and lacking in transparency.

I can see from all the reviews that this is a common issue and they do not respond to their users. I can see this platform really dying off after initial hype, customer service is terrible!!

Appalling customer service. I am trying to transfer the balance in my account to my bank account but an error arises. No one to speak to, only text messages fobbing me off saying it’s being investigated but no progress. They are holding my money and I seem powerless to get it back. Would never recommend this company.

ZERO CUSTOMER SERVICE and some bot thats useles . I paid for home delivery for sn item amd royal mail
Sent it to collection point 30 miles away. Vinted cannot to help me as theres no humans working for them. I will be closing my accou t and selling and buying elsewhere.

Terrible customer service and terrible AI check for item. MY account has been blocked for selling counterfeit item. Even after sending all the proofs the item was genuine, the customer service (Not sure they are real people behind it) did not want to unblock my account.

Vinted customer service is USELESS . They charge you fees and then won’t refund for an item I returned. Two issues raised one by me and one by seller and Vinted closed the case without a resolution . I now have no parcel and no refund . Thanks for nothing Vinted!!

The customer support is no support at all. A seller sold me an item which they misdescribed. Therefore it was not fit for purpose. I have to pay the return postage for something that is not my fault.

El chat bot decide sin pruebas y sin lugar a defension que un producto va mal embalado aunque va en tres paquetes con papel de burbuja, el comprador un estafador sin ventas y sin valoraciones se ha quedado con las gafas y el dinero. He ascendido la queja al equipo legal. Porque no me voy a quedar sin dinero y sin producto. Allí solo puedes vender basura de 3 euros máximo para que la pérdida no sea cuantiosa

Do not trust this site
Vinted does not protect sellers
A parcel of mine was untapped in transit and stolen. The buyer received an empty package. Vinted would not compensate me and blamed me for packaging the item inadequately.
I’m livid
Going back to EBay

What a terrible service and team over at Vinted. I created an account with the intention of selling and the day I went to login and post a listing, I was blocked. I raised an appeal and countless emails to the team and got nothing of worth back. No distinct reason why I was blocked other than sent their T&Cs. After reviewing it cannot see what the reason is. What a shambles of a platform and support service.

They have AI answering all their complaints, so don't think you'll get a hearing if you have a problem. They send out ridiculous formatted answers regardless of the complaint. Would not recommend.

For a peer to peer selling platform, Vinted are unbelievably rigid in their time limits. I was hospitalized during pregnancy and had been in touch with the buyer regarding the delay. We were both on the same page and happy to proceed however Vinted cancelled the order due to their time limit. Similarly, there is no option to extend the review process on delivered items regardless of the circumstances under which the buyer is not home to review them, emergency or otherwise. If you want to act like a shop, act like a shop. If you want to facilitate sales between individuals, then there has to be flexibility for normal lives.

Avoid Avoid Avoid, not treated properly no one to help, self help get “At this moment we are experiencing technical issues with our Vinted platform “
Terrible Terrible service

Ik heb meer dan 175 positieve reviews (score 5), af en toe raakt er een pakje kwijt, aankoop of verkoop, maar deze keer is de maat vol dat ik die slechte klantenservice, waar je voor betaalt, echt beu ben.
Twee Mondial Relay leveringen zoek, Vinted doet niks terwijl Mondial Relay zelf zeg dat er eentje echt kwijt is.
De arrogantie van customer support is gewoon tenenkrommend. Je betaalt voor een onbestaande dienstverlening. Je bent sowieso gedekt door je creditcard voor verlies als er echt op aankomt.
Ik heb al mijn items die te koop stonden verwijderd en alle nog niet geleverde veekopen geannuleerd.

Ze zijn dus een klant kwijt.