Ordered 6 bottles from our local Provence village, received several updates on order, and the wine arrived at our Berkshire home in less than a week. This is our first time of using this supplier, but... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I found it very easy to order my wine and i received an email of my purchase. I also received several communication regarding the status of my order. The courier sent me an email and a window of an... Näytä lisää
Yritys on vastannut
DHL delivery took a long time. Got 3 different e mails ,3 days apart , telling me they had the package. The problem "was a problem in your area", but no one could tell me what the problem was. packag... Näytä lisää
Yritys on vastannut
This 'mixed case' was purchased as a present, so I can't express an opinion on the wines' quality... but I have high expectations! UK buyers should be aware that delivery is from Europe and make appro... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Buy Wine & Champagne online for delivery to the UK & EU. Vinatis' team of expert sommeliers focus on a quality selection so all bottles get blind tasted. ✅
Yhteystiedot
Ranska
- vinatis.co.uk
4,2
Hyvä
2 t. arvostelua
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great prices
This is the second time I've used Vinatis for wines I've struggled to find in the UK. Prices are good and delivery (Chronopost/DPD) remarkably quick
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
We are delighted to know that you appreciate our selection and the efficiency of our shipping partners.
Your satisfaction is our priority, and we look forward to assisting you again with your wine needs.
Thank you for your trust.
Caroline - Vinatis Customer Service
Found at last.
After searching the internet I found the Italian wine I was looking for on the Vinatis website. The cost was competitive and most significantly the wine was in stock.
The purchase, tracking and delivery all went as expected which impressed me considering the wine was shipped from France (I think) and was delivered over the Easter period.
Thank you
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
We are delighted to learn that you found the Italian wine you desired on our platform and that the entire process met your expectations, especially during the holiday period.
Your satisfaction is our priority, and we appreciate your trust in our services.
Looking forward to seeing you again on our site for new discoveries.
Best regards,
Caroline - Vinatis Customer Service
Ordered and delivered as ordered about…
Ordered and delivered as ordered about a week later. Rhone wines not generally available off the shelf, although can be found online. Took advantage of free delivery.
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Corran,
Thank you for your feedback!
We’re glad to hear that your order arrived as expected and that you were able to take advantage of our free delivery.
We’re also happy that we could offer access to Rhone wines that are otherwise hard to find.
Hope to see you soon on our site.
Best regards,
Caroline - Vinatis Customer Service
Good service and a fast delivery
Good service and a fast delivery to the UK from France. Ordered many times and never a problem.
28. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello Mr IAN,
We appreciate your positive feedback regarding our prompt shipping and reliable service to the UK.
Your continued trust is highly valued. We look forward to assisting you again soon.
Kind regards,
Caroline - Vinatis Customer Service
Excellent
I found the exact product I wanted at a very good offer price. Communication was good. The delivery took a bit longer than expected, but that’s down to Brexit rather than the company! Excellent delivery with tracking. Very pleased and would recommend this supplier.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you so much for your wonderful feedback!
We’re very pleased that you found the product you wanted at a great price and that our communication and delivery met your expectations. We appreciate your understanding regarding the delays caused by Brexit.
Your recommendation means a lot to us, and we look forward to serving you again in the future!
Kind regards,
Caroline - Vinatis Customer Service
I cannot fault this company
I cannot fault this company. The wine that I ordered was excellent and I believe good value. I had no issues with DPD, who were the couriers. The wine was well packaged. Will be using this company again in the very near future.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you very much for your kind feedback and for the trust you have placed in us.
We hope to have the pleasure of welcoming you back to our website.
Kind regards,
Caroline – Vinatis Customer Service
Would have been 5 stars but for the…
Would have been 5 stars but for the very long delivery time
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr. Simons,
Thank you for your feedback.
We sincerely apologize for the longer-than-expected delivery time. Your comment has been duly noted, and we are doing everything we can to improve this moving forward.
We look forward to providing you with a 5-star experience on your next order!
Kind regards,
Caroline – Vinatis Customer Service
Very happy
Very happy, wine was delayed but hey don’t sweat the small stuff. It arrived and it’s good
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Chris,
We appreciate your understanding regarding the delivery timing and are pleased to know the product met your expectations.
Thank you for your patience and trust in our service.
Hope to see you soon on our site.
Sincerely yours,
Caroline - Vinatis Customer Service
Reliability and communication
Will definitely be ordering again from Vinatis , great prices and information on delivery always up to date . I also had a query and emailed and within minutes had a reply that answered my query , so all round for me it’s 100% for prices , delivery and customer service
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Peden,
Thank you for your excellent feedback.
We are pleased to know that our pricing, shipping updates, and prompt support met your expectations.
Your satisfaction is our priority, and we look forward to assisting you with future orders.
Warm regards,
Caroline - Vinatis Customer Service
Highly Recommended.
Very good communication, prices are good and delivered well packed. Will definitely use again for those hard to find wines.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Morgan,
Thank you for your positive feedback regarding our service and pricing.
We are delighted to hear that your order arrived safely and that you will consider us for future purchases.
Hope to see you soon on our site.
Best regards,
Caroline - Vinatis Customer Service
I received half my order and I have…
I received half my order and I have contacted them three times now, I have not received a contract within 24 hours of each try, tried again for a third time and I am not holding my breath.
If no contact this time I will contact my credit card as vinatis are in breach of contract. The lack of contact is troubling á you spend hundreds of pounds and get no customer service. Perhaps time to look elsewhere
Update: After posting this review I received an update telling me they will not have any further information until the end of the month as that's when the courier will reply. Also if I don't send the company my details so they can tie my review to my account my review will be taken down. Is that usual?
As this drags out the more determined I am to find another supplier.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Marcel,
Thank you for your feedback and for the information you have provided.
We confirm that we received your first email and responded on the same day, and we have been in regular contact with you since then regarding this issue.
We regret, however, that your order was only partially delivered.
As previously explained, an investigation has been opened with our carrier regarding the missing parcel. As this is still ongoing and in order not to keep you waiting any longer, we asked for your preferred compensation method and invite you to confirm it in reply to our email.
Regarding the request for information via private message on Trustpilot, this is solely intended to locate your file and handle the issue; we are in no way able to delete a customer review. In the absence of sufficient information, we simply ask the customer, in response to their review, to provide their order number or the email address associated with their Vinatis account.
We once again apologize for the inconvenience caused and remain at your full disposal for any further assistance.
Kind regards,
Caroline – Vinatis Customer Service
Unusual champagne offerings
Hadn’t realised this was a French company so you need to factor in that for delivery time. However, good selection of champagnes and other wines at competitive prices that you can’t get in the UK, which easily sets them apart. Delivery was well coordinated with DPD delivering at UK end with options for delivery or pick up
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mrs. Cooke,
Thank you very much for your feedback and for your positive comments regarding our selection of champagnes and wines, as well as our competitive prices.
We confirm that our offices are indeed based in Annecy, France, as indicated on our website.
We are nevertheless pleased to hear that the delivery went smoothly and that the tracking with DPD, as well as the various delivery options offered, met your expectations.
Thank you for your trust, and we look forward to assisting you again very soon.
Kind regards,
Caroline – Vinatis Customer Service
Always excellent
Always excellent. Great wine and prices. Delivery quick and reliable.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Hill,
Thank you very much for your kind feedback.
We are delighted to hear that you are satisfied with our wines, our prices, as well as the speed and reliability of our delivery service.
We truly appreciate your trust and look forward to serving you again soon.
Kind regards,
Caroline - Vinatis Customer Service
Very efficient
Very efficient, good well priced wines, brilliantly packaged
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you for highlighting the promptness of our service and the quality of our selection.
We are pleased that the presentation met your expectations. Your satisfaction is our priority.
Looking forward to seeing you again on our site for new discoveries.
Best regards,
Caroline - Vinatis Customer Service
Everything went well
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Kulisity,
We greatly appreciate your positive feedback and your satisfaction rating.
Hope to see you soon on our site.
Sincerely yours,
Caroline - Vinatis Customer Service
Just wish the delivery could be improved
The wine is great and the communication is excellent but I WISH I could get the delivery comoany to deliver to my actualy flat on the 4th floor. The boxes are very heavy and I am 74.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mrs. Brown,
Thank you very much for your feedback and for your kind compliments regarding our wines and our customer service, we truly appreciate it.
We fully understand your request regarding the delivery. However, please note that the standard delivery option selected in the United Kingdom does not guarantee delivery to the upper floor. The driver is not required to carry the parcels up to the apartment.
Of course, we remain at your disposal for any further information.
Kind regards,
Caroline – Vinatis Customer Service
Always great service with Vinatis.
Always great service with Vinatis.
Good prices, great delivery, very reliable.
Have used them for many years and will continue to use them.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Stephen,
Thank you so much for your kind words!
We’re thrilled to hear that you’ve had a consistently positive experience with Vinatis.
Your loyalty means a lot to us, and we look forward to serving you for many years to come!
Sincerely yours,
Caroline - Vinatis Customer Service
Delivery to the UK was really quick no issues!
Delivery to the UK was really quick, and three bottles arrived without any problems! Will be ordering again! Thank you!
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mrs Kelly,
We are extremely pleased to read your comment.
The whole team thanks you warmly for your trust.
Cheers to many more great wine experiences!
Best regards,
Caroline - Vinatis Customer Service
Vastaus yritykseltä VinatisUK
Уважаемый господин Кессель,
Большое спасибо за ваш положительный отзыв.
Нам искренне приятно видеть вас среди наших клиентов.
До следующего заказа!
С уважением,
Каролин Служба поддержки клиентов Vinatis
Excellent website and helpful advice
Excellent website, with helpful information and guidance on the wines. Great offers.
Delivery on time and with good communication
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mrs Pietralski,
Thank you very much for your positive feedback!
We are delighted to hear that you found our website clear and informative, and that you appreciated our offers.
We’re also glad that your order was delivered on time with effective communication. Your satisfaction is our top priority, and your comments encourage us to keep providing the best service possible.
Hope to see you soon on our site.
Best regards,
Caroline – Vinatis Customer Service
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