Ordered 6 bottles from our local Provence village, received several updates on order, and the wine arrived at our Berkshire home in less than a week. This is our first time of using this supplier, but... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I found it very easy to order my wine and i received an email of my purchase. I also received several communication regarding the status of my order. The courier sent me an email and a window of an... Näytä lisää
Yritys on vastannut
DHL delivery took a long time. Got 3 different e mails ,3 days apart , telling me they had the package. The problem "was a problem in your area", but no one could tell me what the problem was. packag... Näytä lisää
Yritys on vastannut
This 'mixed case' was purchased as a present, so I can't express an opinion on the wines' quality... but I have high expectations! UK buyers should be aware that delivery is from Europe and make appro... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Buy Wine & Champagne online for delivery to the UK & EU. Vinatis' team of expert sommeliers focus on a quality selection so all bottles get blind tasted. ✅
Yhteystiedot
Ranska
- vinatis.co.uk
4,2
Hyvä
2 t. arvostelua
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Only company to sell these partic. wines.
When we were on holiday in France, we had these excellent wines and I was worried I wouldn't get to try them again back home as they were local to the region. Enter Vinatis - ordered a half box. Arrived a few days later as promised. Yummy!
26. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Chambers,
We are delighted to learn that you could enjoy these regional selections once more through our service.
Your satisfaction is our priority, and we appreciate your trust in us to deliver quality products promptly.
We look forward to assisting you again for your future needs.
Kind regards,
Caroline - Vinatis Customer Service
Fantastic fast delivery as always
Fantastic fast delivery as always. All products that was ordered were there. No concerns at all. Would 100% recommend.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you for your excellent feedback.
We are delighted to hear that your order arrived promptly and complete.
Your recommendation means a lot to us, and we look forward to serving you again soon.
Best regards,
Caroline - Vinatis Customer Service
Great company
A good selection of wines. Reasonably priced. Delivered quickly. A great company to deal with
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mrs Twyford,
We are delighted to learn that our range and pricing met your expectations and that the delivery was satisfactory.
Your positive feedback about our company is greatly appreciated.
Looking forward to accompanying you on many more enjoyable tastings!
Best regards,
Caroline - Vinatis Customer Service
Vinatis handle every order from me so…
Vinatis handle every order from me so well. I am thoroughly delighted. Many thanks.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
We are truly pleased to know that our management of your purchases meets your expectations.
Your satisfaction is our priority, and your kind words encourage us to maintain this level of service.
Cheers to many more great wine experiences!
Best regards,
Caroline - Vinatis Customer Service
Excellent services Speedy
Excellent services Speedy, informative and delivered with care.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Peter,
Thank you for highlighting the promptness and thoroughness of our support, as well as the careful handling of your order.
We are delighted to have met your expectations and look forward to assisting you again.
Best regards,
Caroline - Vinatis Customer Service
Very good and fast service
Very good and fast service, selection of wines is outstanding. I will use them again.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mrs Rallis,
We are extremely pleased to read your comment.
The whole team thanks you warmly for your trust.
Cheers to many more great wine experiences!
Best regards,
Caroline - Vinatis Customer Service
Great price and excellent service
I found a wine I had previously tried in a hotel on Vinatis. I had to check a few times as the price was about £10 per bottle cheaper than other sellers
I added the bottles to my basket expecting to see a huge increase in price due to vat and taxes but the price quoted was the basket price.
On placing order received email confirmation of order and regular updates up to point of shipping. On delivery day I was out but is was delivered to my DPD collection point.
Overall experience was extremely good and could not fault any part of the process.
From my perspective they were very good and I will be ordering again
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Phillips,
We are happy to read that you are satisfied with our services.
This has always been our goal, and your feedback inspires us to continue striving for excellence.
We look forward to serving you again soon with more exciting discoveries.
Yours sincerely,
Caroline - Vinatis Customer Service
This was my first purchase form Vinatis…
This was my first purchase form Vinatis and I'm pleased to say that every aspect of the process was first class in every way. The quality of the wines, the price point, the delivery standards and the comms were excellent. I will be a returning customer.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you for sharing your positive experience with us.
We are delighted to know that the entire transaction met your expectations and that our selection and service standards were appreciated.
Cheers to many more great wine experiences!
Best regards,
Caroline - Vinatis Customer Service
Delivery within specified period and…
Delivery within specified period and they delivered what I wanted.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr. James,
Thank you for your positive feedback regarding the timely arrival and accuracy of your order.
We are pleased to have met your expectations and hope to assist you again soon.
Kind regards,
Caroline – Vinatis Customer Service
Lovely wine
Lovely wine, well packed, excellent price and delivery, what more can you ask?
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Rod,
We would like to thank you for your review.
We are delighted to hear that the product and our delivery service met your expectations.
Your satisfaction is our priority, and we hope to have the pleasure of serving you again very soon.
Kind regards,
Marie - Vinatis Customer Service
Absolutely offer services
Absolutely offer services. Do not order with this company. Sent various emails inquiry about the order and no response, finally received an unsatisfactory response. They are also a rip off, high pricing for what it is and very very bad service.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Henrique Da Silva Correia,
Thank you for sharing your experience with us.
Unless we are mistaken, you only contacted our customer service once and we did reply to you on the same day.
As mentioned on our website, and in response to your email, our delivery times to the UK are approximate and may currently be affected by customs formalities related to Brexit. These procedures, which are beyond our control, may result in additional delays, particularly during the inspection and customs clearance stages.
Finally, regarding our prices, we strive to offer a selection of wines that provide the best value for money, with complete transparency.
We sincerely hope to have the opportunity to regain your trust and offer you a better experience in the future.
Kind regards,
Marie – Vinatis Customer Service
Arrived on time and in nice presentation box.
Bought vintage cognac as a present so not tasted it, but impressed by the service. Bottle received well packaged and in good time. It's in a nice wooden presentation box and was well protected for transit. So far so good! Hope it tastes as good as described. :-)
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you for sharing your experience. We are delighted to hear that both the delivery and packaging met your expectations.
We hope the vintage cognac will live up to its promise and bring you as much enjoyment as described.
Please do not hesitate to contact us should you need any further assistance.
Kind regards,
Karen – Vinatis Customer Service
I was missing a sizable part of my order
I was missing a sizable part of my order. I had no communication as to why this had happened. I had to contact Vinatis a number of times and had to threaten to contact my credit company for a charge back. I am still waiting on a part refund.
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
We are sincerely sorry to hear about your experience and the inconvenience caused regarding your order.
As previously indicated, due to the damage reported, your two parcels could not be delivered. As we had not received this information from the carrier before your contact, we were unfortunately unable to inform you earlier.
Furthermore, we have already responded to each of your complaints and confirmed that the refund request had been processed, and the refund has been successfully issued to your original payment method.
Once again, we apologize for any inconvenience caused. We sincerely hope to have the opportunity to regain your trust and provide you with a better experience in the future.
Kind regards,
Caroline - Customer Service Vinatis
Great price speedy delivery and very…
Great price speedy delivery and very well packaged
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
We greatly appreciate your positive feedback and your satisfaction rating.
See you soon on our website for new tasting adventures.
Sincerely yours,
Caroline - Vinatis Customer Service
Poor delivery.
Poor delivery.
I ordered for Easter, was advised it would be delivered for Easter but was then delayed until after Easter weekend. In total, it took 2 weeks to arrive.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mrs Hunt,
We are sincerely sorry to hear that your delivery experience did not meet your expectations.
As already indicated on our website, delivery times are provided for guidance only and may vary, either shorter or longer, depending on various factors.
In particular, shipments to the United Kingdom may be affected by customs formalities related to Brexit, which are beyond our control and may result in additional delays, especially during inspection and customs clearance processes.
We fully understand your reaction and would like to once again offer our sincere apologies for the inconvenience caused.
Thank you for your understanding, and please do not hesitate to contact us should you require any further information.
Kind regards,
Caroline - Vinatis Customer Service
Will not use again
Will never use Vinatis again, item still not delivered after 10 days
- customer service response ineffective
- delivery tracking not updated regularly
Item was too late to be given to recipient for intended purpose, Vinatis then agreed to cancel delivery, however, they even failed to do this effectively and I received a notification that the item may need to be refused by recipient to stop delivery.
Vinatis caused me great embarrassment
A shambles of a transaction from start to finish, never again
Terrible experience of Vinatis
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
We are sorry to hear that our service did not meet your expectations.
Standard delivery is carried out on working days only, excluding public holidays, and the indicated delivery times are provided for guidance only, as stated in our general terms and conditions of sale.
Our customer service responded to each of your requests: regarding the location of your parcel, we informed you that we would contact the carrier to avoid leaving your email unanswered. Following your cancellation request, we initiated the return procedure and requested a full refund, which will be processed to your original payment method within 14 days.
The return request was forwarded to the carrier, and we advised that the recipient should refuse the parcel if it were nevertheless delivered. You also confirmed that, in such a case, the parcel could be accepted and the refund canceled.
We therefore confirm that all your requests have been taken into account and handled in accordance with your instructions.
We remain at your full disposal for any further information.
Kind regards,
Caroline – Vinatis Customer Service
Excellent prices and delivery times
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
We appreciate your positive feedback regarding our pricing and shipping efficiency.
It is gratifying to know that our efforts meet your expectations.
We look forward to serving you again soon.
Best regards,
Caroline - Vinatis Customer Service
Too few bottles delivered (and already paid).
I ordered and paid :
6 quintessence 2022 - Chateau Pesquié
6 Anonyme 2021 - Xavier Vignon (Chateauneuf du Pape)
A couple of days ago I received a parcel with the 6 bottles of Quintessence.
Today I received another parcel with only 4 bottles of Anonyme - Xavier Vignon (Chateauneuf du pape).
Will the missing 2 bottles of Chateauneuf du Pape still be delivered? Or will I get a refund for the missing bottles?
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr. Vandenbroucke,
We are sorry to hear that the delivery of your order did not meet your expectations.
We regret that your order was not delivered in a single shipment, despite our usual practice of grouping deliveries.
According to the DPD tracking information, one of the parcels was repackaged, which may explain the missing bottle.
To resolve this issue, we kindly invite you to contact our customer service directly via our platform at the following address: https://www.vinatis.com/contact. They will take your complaint into account and will be able to handle your situation more effectively.
Once again, we apologize for any inconvenience caused and remain at your full disposal.
Yours sincerely,
Caroline – Vinatis Customer Service
I ordered this for a funeral and never…
I ordered this for a funeral and never arrived on time took 6 days to deliver and only half consignment arrived other was supposed to come same afternoon and driver said we were out. We were in all day So very poor delivery service
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr. Gareth,
Thank you for taking the time to share your feedback, and please accept our apologies for the inconvenience caused.
As stated in our general terms and conditions of sale, delivery times are provided for guidance only and may vary depending on the period. In addition, shipments to Great Britain may experience further delays due to customs procedures related to Brexit, which is clearly explained at the time of ordering.
Furthermore, we systematically consolidate our shipments to avoid partial deliveries. However, delays in handling by the carrier may still occur despite our precautions.
We apologize for the inconvenience caused and remain at your disposal should you need any further assistance.
Kind regards,
Caroline – Vinatis Customer Service
First class
Vinatis offered any shipment at no cost, so I ordered six bottles of a wine I wanted and it arrived in less than a week. First class service and an outstanding range of wines to chose from, many at very attractive prices.
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr HARPER,
We are delighted to learn that our complimentary delivery and the selection met your expectations.
Your satisfaction with the promptness and variety is truly appreciated.
It is a pleasure to count you among our customers, and we look forward to welcoming you back for your next orders in complete confidence.
Best regards,
Caroline - Vinatis Customer Service
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