victoriabeckhambeauty Arvostelua 

Placed an order - still not arrived - needed asap - might as well have waited for Black Friday discount - not a happy customer. Will think twice about ordering again.

EDIT 7/12/2025- Well it's been 1 month since I placed my order and it has not left the warehouse. Absolutely disgusting

VB needs to invest in a bigger team if she wants this venture to work, otherwise the clients will leave for a better service.

POSH DO BETTER!
UPDATE..... 27/11/25 my parcel has not been dispatched, it shows preparing for shipment for the past 2 days.

Ordered products on 8th November - 15 days later still not received. Maybe I’ll get them soon - 3 weeks? Waiting for the second delivery to arrive as apparently first was lost by courier - again - this happened last time too. Dreadful delivery experience. Such a shame as I like the products but I won’t be ordering ever again.

I’m genuinely shocked at how poor the customer service is at Victoria Beckham Beauty. There is absolutely no way to contact the brand directly, no support, no help, nothing. My order from the 9th which was very expensive has gone missing with Evri, and Evri aren’t doing anything to resolve it.

What’s worse is the complete silence from VB Beauty. No communication, no update, no reassurance. For a brand at this price point, this level of customer care is unacceptable. I’m left without my order, without answers and without any support. Really disappointing experience.

Ordered items , they arrived in a week, slow by any other uk company standard. Item missing , sent email
With pics of box and packing slip.. no response .. customer service not gray and whoever packs can’t read a packing slip
.

Items didn't arrive, Evri sent a text over a week after I purchased the product saying they were sorry they hadn't been able to deliver my product and would message when it was out for delivery. Another week and no update. Emailed Victoria Beckham Beauty and no response despite saying they would respond in 48 hrs. Emailed again two weeks after I placed the order as still no contact or update from Evri, received an email from Customer Care saying they had refunded my order as it was stuck or lost in transit. I ordered three items when the 20% sale was on, clearly this was a great discount that I won't be able to make use of if I wanted to order again. Terrible customer service and so disappointing from a brand that spends so much on marketing.

Ordered items weeks ago for hundreds of pounds. Still not here and the customer service team is simply not answering (only acknowledging receipt and promising they will get back to me within 48h)

Sad to say my 10 Nov order still not arrived, 3 beauty items. After 3 tries to contact VB =nothing! Very disappointing customer service as generally the products are pricy but good. Customer service and contact/responses important, no phone line of course but no excuse ignoring my concerns about my order.
Website not working properly either.

Really bad customer service!!! Can’t get hold of anyone and yet to receive my items. Ordered over a week ago. I like the way these big company’s are quick to take your money. It’s not right that they don’t update you on your order or don’t respond to your emails. A bit of common courtesy goes a long way!!
Very disappointed. Won’t be ordering again. Ordered the 9th of November still haven’t heard anything!!

Based on the Complexion Shade quiz on the website. I bought a shade of "The Foundation Drops with TFC8®." Horrible!!! Way too dark!

I’ve ordered a few times previously with no delivery issues. However, now I have an undelivered package there seems to be zero customer service. This has been going on for a for a week, I’ve reported both to evri and VB email and i finally got a reply from evri saying it was out for delivery yesterday, still no parcel and no further contact. It’s an impossible situation

Fab quality items ! However their courier service is shocking all came battered. Over £100 of make just popped into a cardboard sleeve and no tissue or packing ! They look like something off Vinted. Two items were a gift 🎁 sadly look like I’ve not bought new.
Not holding my breath as I’ve seen on here terrible customer service. VB sort out the basics as your items are fantastic and would be a shame to loose customers through minor issues which should be top notch and packaging is all part of the buying experience, especially with high end products .

Victoria Beckham satin kajal eyeliner pencils are lovely quality in the colour and stay- ability, however the liner itself is loose in the pencil and I have wasted more than I have managed to use!. My daughter bought me as a gift four colours and I have experienced it with all of them. I would not purchase again because of this fault……Shame 😔

Super mooie make up en hele goeie customer service! Na per ongeluk verkeerde adres opgeven kreeg ik alsnog een nieuw pakket naar het juiste adres gestuurd, heel fijn!

Terrible and unfriendly customer service, they do nothing to keep you as a customer.

Shocking customer service Does Victoria Beckham realise how crap they are Real reflection on her business model Truy unscrupulous

Love the products...but dont like the delivery company Evri
Several packages have not arrived
Photo delivery evidence not my front door. Items left on doorstep. Won't take the chance to order again. Evri have a very poor record of deliveries.

I am beyond disappointed with my first order.

I placed an order for just under £90 and was looking forward to receiving the complimentary green velvet pouch and a perfume sample.

To my disappointment I didn’t receive either complimentary items. I emailed customer service and provided them with the message I received stating due to high demand the pouch won’t be dispatched until the 23rd of October. I received a reply advising the pouch was out of stock and they’re unable to fulfil my request, however, I can return my order.

Based on this experience I won’t be placing another order and wouldn’t recommend this service to anyone. I have shopped with Chanel and Dior (platinum member) for over 20 years and have never had a problem.

The gift wrap in my order is not the iconic gift wrap as advertised, which I have paid for £10 for. I have received a plain gift box with no tissue paper & ribbon.
This was for a gift and is extremely disappointing to find it is a small plain black box, which i could have purchased for a lot less myself. I have emailed VB customer service who responded with an automated email that i would receive a response in 1-2 working days. No one has contacted me. If they have ran out of the iconic gift wrap tell me don't just send a cheap alternative and still charge me £10.00 It seems VB sell good products, but cut corners on cheap packaging & delivery. Not happy as this was a gift!

I purchased over £300 worth of makeup for a Xmas gift for my daughter. The box arrived damaged, doesn’t surprise me as this was delivered by evri, luckily the 2 boxes inside were ok. I expected to find the gifts in VB signature wrap however no wrap present. I promptly contacted VB and this is the reply.
Thank you for contacting Victoria Beckham Beauty. I'm happy to help.

While we were offering Gift Wrap, we ran into a few unforeseen inventory delays. With that said, we are currently working on this and will offer Gift Wrap soon. I'm so sorry this wasn't available at the time of placing your order!

Please feel free to respond to this email with any further questions or concerns and I'll be glad to help.
Best,

I am shocked as this is a high brand product who charges you £10 for this gift wrap. I am so disappointed with VB, you need to start reading your reviews as you are letting your customers down badly.
Only after several mails did I get offered a velvet bag, not the same but something at least.