Such a wonderful experience I was a little nervous as dress shopping for my daughter’s wedding. I shouldn’t have been nervous as Melisa was absolutely wonderful and had lots of options ready and made... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I had such a fantastic experience with the makeup artist at the Victoria Beckham store on Dover Street in London on 16 June 2026. Thoa was incredibly knowledgeable, welcoming, and took the time... Näytä lisää
probably the best purchase experience I've had in a while. regardless of all the compliments I got on the dress, the shipping was so fast and smooth, got updates via whatsapp which is so convenient. J... Näytä lisää
Yritys on vastannut
I am very satisfied. Recently bought a dress and a few items from loungewear. Great natural materials, products were made of cotton, wool, mohair, also products were made in Portugal which really matt... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckham’s eponymous label forms the basis of the modern woman’s wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.
Yhteystiedot
London, Yhdistynyt kuningaskunta
- clientservices@victoriabeckham.com
- victoriabeckham.com
4,0
Hyvä
757 arvostelua
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On vastannut 96 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Polite and professional but still lots to learn
Spoke to Kathlene by WhatsApp and my return and subsequent exchange process were faultless. However, once in store I felt I spent a lot of time waiting for Kathleen to come up. Then, once I was trying on the trousers, I was left waiting for too long in the changing room. She was polite and professional at all times but kept disappearing downstairs and taking ten minutes to come back up again in between putting on the original trousers and then exchanging sizes and colours. I’m not sure if she was dealing with another customer at the same time, but I felt forgotten and left hanging around for way too long. Having just come from a fitting in Balmain, there is still a lot to learn in terms of making the client feel special.
14. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Justine,
Thank you for taking the time to share your feedback. We’re pleased to hear that Kathleen was able to assist you with your return and exchange.
I’m sorry that parts of your in-store experience did not meet your expectations. We understand the importance of attentive service and appreciate your comments regarding communication and overall client care.
Your feedback has been noted and will be shared with the team as we continue to improve our client experience.
Thank you again for bringing this to our attention. We value your feedback and hope to welcome you back for a more seamless experience in the future.
Kind regards,
Ishtar
Vastaus yritykseltä Victoria Beckham
Dear Suz,
Thank you for your lovely feedback. We’re delighted to hear that your dress received so many compliments.
Your support is greatly appreciated, and we hope you continue to enjoy wearing your Victoria Beckham piece.
Kind regards,
Laura - Client Services
Always beautifully style and made…
Always beautifully style and made clothes…love her things!
14. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Jennifer,
Thank you for your kind feedback. We’re delighted to hear how much you love the Victoria Beckham collections.
It’s wonderful to know that you appreciate both the design and craftsmanship of the pieces. Your support means a great deal to us, and we look forward to welcoming you back again soon.
Kind regards,
Laura - Client Services
Love VB
Best brand! Love VB from clothes to make up just the absolute best.
Fast delivery.
My leather trousers are so amazing.
14. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Lisa,
Thank you for your wonderful feedback. We’re delighted to hear how much you love the Victoria Beckham collections and that you’re enjoying your leather trousers.
It’s also great to know that delivery was fast and seamless. Your support means a great deal to us, and we look forward to welcoming you back again soon.
Kind regards,
Laura - Client Services
Perfection in each detail
It was an amazing experience, shopping in Victoria is like being in an art gallery! Everything is sophisticated and perfect. We breath her care with everything! And the posh lipstic I bought is insane… Love it! I went there during my recent stay in London, and I hope they can deliver the brand make-up products in Portugal very soon so that I can buy different make up products on-line. Thank you so much for everything!
14. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Maria,
Thank you so much for your incredibly kind words! We’re truly delighted to hear that your visit felt like such a special experience. Creating a space where every detail feels thoughtful, elegant, and inspiring is at the heart of what we do, so your feedback means the world to us.
It was a pleasure to welcome you during your stay in London, and we’re so grateful you took the time to share your experience with us.
Thank you again for your support and lovely energy. We truly hope to welcome you back again soon!
Best,
Ishtar
Always packaged beautifully
Always packaged beautifully, and arrived within a couple of days .
13. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Tracey,
Thank you for your kind feedback. We’re delighted to hear that you were pleased with the packaging and the speed of delivery.
Your support is greatly appreciated, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
Beautifully packaged and received in…
Beautifully packaged and received in very good time x
3. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Thank you for your kind feedback. We’re delighted to hear that you were pleased with the packaging and the speed of delivery.
Your support is greatly appreciated, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
Didn’t keep my purchase this time
Didn’t keep my purchase this time, but as always first class service. I always buy with confidence from Victoria Beckham.
13. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Kim,
Thank you for your kind feedback and continued support. We’re delighted to hear that you continue to shop with confidence and that your experience with our service remains a positive one.
We truly appreciate your loyalty and look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
I love the packaging
I love the packaging, quick prompt delivery and returns. I adore VB clothes and beauty xx
13. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Morag,
Thank you for your lovely feedback. We’re delighted to hear that you enjoyed the packaging, delivery, and returns experience.
It’s wonderful to know how much you love the Victoria Beckham collections, and we truly appreciate your continued support. We look forward to welcoming you back again soon.
Kind regards,
Laura - Client Services
One thing I love about VB is the…
One thing I love about VB is the service both in Dover Street and on-line. Friendly not stuffy and great product knowledge.
To be honest it’s now one of my favourites to order from as delivery is very quick and returns super easy.
6. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Wendy,
Thank you for your kind feedback. We’re delighted to hear that you enjoy both your in-store experience at Dover Street and shopping online with us.
It’s especially wonderful to know that you value the friendly service, product knowledge, and the ease of delivery and returns. Your support means a great deal to us, and we look forward to welcoming you back again soon.
Kind regards,
Laura - Client Services
Vastaus yritykseltä Victoria Beckham
Dear Dale,
Thank you for your lovely feedback. We're delighted to hear that you enjoyed our range and that our team was able to provide helpful service, even during a busy period.
We truly appreciate your kind words and look forward to welcoming you back soon.
Kind regards,
Ishtar
Julia jeans- perfection!
I am obsessed with my new Julia worn blue wash jeans. I love the slight stretch…. it makes them feel divine. They will be a staple for years to come. As usual, shipping was fast. Thank you! xx
12. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Shannon,
Thank you for your lovely feedback. We’re delighted to hear how much you love your Julia jeans and that you’re enjoying the fit and stretch of the fabric.
It’s wonderful to know they’ve become a staple piece for you, and that delivery was quick and smooth. We truly appreciate your support and look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
Impressed by the notifications via…
Impressed by the notifications via What’sApp and very prompt delivery of goods.
11. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Merryn,
Thank you for your kind feedback. We’re delighted to hear that you were impressed with the delivery updates and the prompt arrival of your order.
Your support is greatly appreciated, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind Regards,
Laura - Client Services
Vastaus yritykseltä Victoria Beckham
Dear Helen,
Thank you for your kind feedback. We’re delighted to hear that you were pleased with our service.
Your support is greatly appreciated, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
Brilliant!
5. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Emma,
Thank you for your kind feedback. We’re delighted to hear that you are so pleased with your experience.
Your support is greatly appreciated, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
Disappointing boutique experience
I have been buying VB clothing online and in a multi-brand store in Belgium. I am a huge fan ans was very much looking forward to visiting the London boutique for the first time. My husband and I were both very dissatisfied about the lack of attention from the staff and the lack of knyof the collection by the person who helped me. She was constantly on her phone. It really killed the brand experience for me and I felt this was also very unfair to Victoria Beckham herself who pours her heart and soul into her brand. I ended up buying for 5.000 GBP but it wasn’t a fun experience. One of the items I bought was a trench coat and the shop assistant was telling me the flap on the side should be connected to the back while I knew from the website that it was meant for the front. If you’re going to sell a 1.200£ item to a customer in 5 min you should at least know your stuff. If I wasn’t already a VB fan I would have walked out, never to be back again. I hope the staff gets proper training in the future to hive a service which your customer deservs.
12. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Birgit,
Thank you for taking the time to share your feedback with us. Feedback like yours is extremely important to us, as it helps us identify where improvements are needed.
We are truly sorry to hear that your recent visit did not meet your expectations, especially as a long-standing supporter of the brand. This is not the level of service we aim to provide, and we sincerely regret that the experience felt disappointing on this occasion.
Your comments regarding attentiveness, product knowledge, and overall in-store experience are taken very seriously. We will be sharing this feedback with the team to ensure it is addressed and used constructively to improve both training and service standards moving forward.
We do appreciate you taking the time to visit the boutique and for your continued support of Victoria Beckham.
Warm regards,
Ishtar
I’m so disappointed order a pair of…
I’m so disappointed order a pair of sunglasses last week the communication was perfect via WhatsApp and delivery next day. They arrived damaged. So I did a return. But decided to buy another pair so I could have them in time for bank holiday rather than wait for refund. This was now over a week ok!! No WhatsApp message, no reply to email and it says on tracking were expected Friday!! So one pair to be refunded and not even received other one. With no communication at all.
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Victoria Beckham
Dear Karen,
Thank you for your feedback. We are very sorry to hear about your experience and sincerely apologise for the delay with your replacement order.
We can confirm that we have emailed you directly regarding this matter. Unfortunately, there is currently a SKU issue affecting the item you reordered, which is preventing the order from shipping out as expected.
We completely understand your frustration, particularly after already experiencing an issue with the first pair received, and we appreciate your patience while this is being resolved.
Kind regards,
Laura - Client Services
Beautiful navy jacket
I recently purchased a navy double breasted tailored jacket online and absolutely love it. I couldn't believe how quickly it arrived as I ordered it on Sunday and it arrived two days later! The quality and fit is amazing, its really well made, and the colour a lovely deep navy. Very classy, and I can wear it with anything, smart or casual. It was expensive, although I got a 10% welcome discount, which was really good. In any event it was well worth the cost even at full price, and I'm really pleased with the product and the process. I will definitely be coming back for more.
10. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Anne,
Thank you for your wonderful feedback. We’re delighted to hear that you love your navy double-breasted jacket and that you were pleased with both the quality and fit.
It’s great to know that delivery was so quick and that you were happy with the overall experience, including your welcome offer. We truly appreciate your support and look forward to welcoming you back to the Victoria Beckham website in the future.
Kind Regards,
Laura - Client Services
Excellent In All Areas
I have been purchasing from VB since November 2025, first went to your shop in London to purchase my first pair of jeans, since then I have been ordering online but due for a visit to your shop in June I have not looked back since, quality, service, communication, packaging from clothes to beauty to perfume I just love the lot!
3. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Thank you for your wonderful feedback and for your continued support since your first visit to our London store. We’re delighted to hear that you’ve enjoyed both your in-store and online experiences.
It’s especially lovely to know that you appreciate the quality, service, communication, and packaging across our collections. Your kind words mean a great deal to us, and we look forward to welcoming you back again on your next visit in June and online in the meantime.
Kind regards,
Laura - Client Services
Vastaus yritykseltä Victoria Beckham
Hi,
Thank you so much for your kind feedback. We’re delighted to hear that you had a positive experience with our team. Providing friendly, attentive, and helpful service is something we truly care about, so it’s wonderful to know our associate made your visit enjoyable. We really appreciate your support and hope to welcome you back again soon!
Best,
Ishtar
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