Abigael was fantastic in her dealings with me. Very responsive and knowledgeable on the subjects matter too. Great Customer service. Many thanks
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Abigael demonstrated a high level of professionalism, and her feedback was exceptional. Our firm was mistakenly debited for a transfer made between our own accounts because the company had change... Näytä lisää
Yritys on vastannut
We had a challeng with our Verto Account as we are still new with the account and trying to learn, navigate, to get the best out of it. Victoria, one of the Verto Customer Success Team, has bee... Näytä lisää
Yritys on vastannut
I would like to express my appreciation for the excellent support provided by your team. When I initially reached out, Frank responded promptly and advised that Ashley would follow up within two h... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Global cross-border B2B payments solution that helps businesses send money to anyone, anywhere. Effortlessly accept payments, streamline payouts, manage global expenses, automate financial tasks, and grow revenue.
Yhteystiedot
Yhdistynyt kuningaskunta
- verto.co
4,6
Erinomainen
813 arvostelua
On vastannut 80 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
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Experience was superb and issued…
Experience was superb and the issue was handled with promptness by Victoria.
4. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Verto
Hi Okey,
Thank you for this wonderful feedback!
Providing excellent service to all customers is a top priority for us so we are delighted to hear your issue was handled with promptness by Victoria in our support team. If there is anything further we can help with please do not hesitate to get in contact, we are always happy to help!
The Verto Team
I ve had the worst customer service…
I ve had the worst customer service experience with Vertex. I tried to open a business account with them, where i have a 3-year established business. They kept going back and forth with documents which i understood. It took them a long time to take a decision despite submitting all required documents. Today, i have received a letter declining my application for no explained reasons. Extremely unprofessional. What bothers me the most is that my confidential documents are out there with them. I dont recommend them at all.
23. toukokuuta 2025
Oma-aloitteinen arvostelu
Service has changed drastically since a year ago
Previously it was a good EMI for my company. Around a year ago it started to change, questioning any small payment made - either to contractor or to/from a company. With stupid questions up to - how did you make acquaintance with this artist. Finally closed my account entirely after 2 years, without explanation. Happy with that - there are better services. Don't recommend it for use.
28. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Verto
Hi Albert,
Thank you for sharing your feedback. We're sorry to heat about your experience and that our due diligence processes caused friction. As a regulated financial institution, we're required to follow strict compliance standards to ensure the safety and legality of all transactions - this includes asking detailed questions about certain payments or counterparties.
We understand that this can sometimes feel excessive, and we're actively working on how we communicate and handle these checks. We also regret that your account closure felt abrupt and lacked clarity.
Your input is valuable, and we wish you continued success with your business. If you ever wish to discuss your experience in more detail, our support team is always here to listen.
The Verto Team
Do not even hesitate to open an account…
Do not even hesitate to open an account at VertoFX.
I initated to open an account, uploaded numerous documents. Still not verified. Then I gave up and left the application. Then for two week twice per day they called me to open an account, which I ignored. Then they started WhatsApping me. I gave them a chance and continued the application, how ever they make it impossible to open an account. I have uploaded numerous documents and verifications and still they keep asking for more statements, more invoices etc. How can I have statements and invoices when I AM A STARTING COMPANY. I have proven every single detail that I am a legitimate business, but they just don't want you to be their client. I also read a lot about VertoFX holding funds from freelancers, resulting in loss of funds or just funds that simply do not arrive, so actually I am happy to not work with them. I DO NOT RECOMMEND.
10. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Verto
Hi Chris,
Thank you for your review. We sincerely apologise for any inconvenience caused to you.
We totally understand that the onboarding process can feel a bit document-heavy, and we really appreciate your patience.
Our process is designed to be straight forward and our dedicated onboarding team regularly reach out to support customers to get this completed. The information and documents we ask for is to ensure we are in line with our regulatory requirements and this can mean we require more detail from newly started companies. We hope you understand that we must abide by these regulations and it is never our intention to make this process difficult for you.
Our Customer Success team have reached out to you to find out if they can help so we hope to hear from you soon.
If you do have any further questions or queries about our onboarding process please reach out and we will be happy to help.
The Verto Team
Vastaus yritykseltä Verto
Hello Sadiku,
Thank you so much for your kind words and for taking the time to share your experience with Verto! We're thrilled to hear that you found our interface to be user friendly as this is a key priority for us.
We truly appreciate your trust in us and look forward to continuing to support your global transactions seamlessly.
If there’s ever anything we can do to further enhance your experience, please don’t hesitate to reach out. Thanks again for your recommendation!
Best regards,
The Verto Team
Verto Compliance Team,
Verto Compliance Team,
I am writing in response to your query regarding the following transactions:
TO-18022025-81131 (500.00 USD – Andrew Berets)
TO-18022025-81059 (210.00 USD – Gabrielle Andrews)
TO-18022025-81010 (218.75 USD – Gabrielle Andrews)
TO-04022025-58068 (820.00 USD – Silverio Perez Garcia)
I would like to formally clarify that these transactions do not appear in my Verto account records or statements. Please be advised that these transactions were not made from my Verto account linked to my email. There must be an error, as I have no knowledge of them.
This situation is extremely inconveniencing, and to make matters worse, I have now been logged out of my account and can no longer conduct my business transactions. This has caused significant disruption, and I kindly request that my account access be restored immediately.
Additional Concern: Uncredited Payment Request
Since this mix-up, I made a payment request using payment link
Bill Date: March 6
The funds were deducted from my client, but they have not yet been credited to my account up to now.
6. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Verto
Hi JoFra Writers Cafe,
Thank you for sharing your experience with Verto. We are very sorry to hear about this.
I can see that our compliance team have been investigating this and keeping you updated with it. They will continue to be in touch with you until this issue has been fully resolved.
If you have any further questions or queries you can reply directly to them and they will be happy to help. Rest assured we will ensure this is resolved as quickly as possible.
The Verto Team
Actually this is my second review and I…
Actually this is my second review and I can only say VERTO FX is one of a kind. I have been using the Verto platform for my company about 3-4 years now and never had an issue using the system. We are now considering Verto as our full time banking partner while we grow. I would kindly advise anyone to open an account with Verto for you business transactions worldwide. THE BEST!
10. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Verto
Hello,
Thank you so much for your kind words and for taking the time to share your experience with Verto! We're thrilled to hear that you've been with us for 3-4 years and that our platform has met your expectations.
It’s incredibly rewarding to know that you’re considering Verto as your full-time banking partner as your business grows. We truly appreciate your trust in us and look forward to continuing to support your global transactions seamlessly.
If there’s ever anything we can do to further enhance your experience, please don’t hesitate to reach out. Thanks again for your recommendation!
regards,
Verto Team.
Verto Holding Funds & Ignoring Communications
We use Verto to facilitate cross-border payments. However, on December 12, Verto blocked our account, making it impossible for us to pay our freelancers.
On February 15, Verto’s compliance team informed me via email that they would return the funds we transferred to our blocked Verto wallet within 10 days. As of today, they have not responded to any of my follow-up emails and have failed to process the payment as promised.
Additionally, I left an honest review about my experience, but Verto requested Trustpilot to delete it, misleading others into believing they have a good reputation.
If Trustpilot removes my review, I will post a detailed YouTube video documenting my full communication with Verto, including the message from Trustpilot acknowledging the removal of an honest review. Transparency is crucial, and I will ensure that others are aware of this situation.
I am writing this review to warn others to think twice before using Verto.
12. joulukuuta 2024
Oma-aloitteinen arvostelu
Verto is good.
3. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Verto
Hi Alura Point,
Thank you for sharing your experience with Verto!
We really appreciate you providing a 5 star review. We are dedicated to providing all customers an excellent service so we are delighted to hear you have been impressed.
We look forward to working with you for many years to come.
The Verto Team
Very Efficient and fast!
3. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Verto
Hi Shyam,
Thank you for sharing this feedback!
Providing a quick and efficient service to all customers is a top priority for us so we are delighted to hear you have been impressed!
Our team are dedicated to providing excellent service and we hope to continue working with you with this level of service for many years to come.
If you have any further feedback or questions, please let us know.
The Verto Team
bank statement issue
Awesome response time and quick resolution of my issue.
Excellent customer service
3. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Verto
Hi there,
Thank you for sharing your experience with Verto!
Providing a quick and efficient service to all customers is a top priority for us so we are delighted to hear you have been impressed!
Our team are dedicated to providing excellent service and we hope to continue working with you with this level of service for many years to come.
If you have any further feedback or questions, please let us know.
The Verto Team
Prompt response and resolution
25. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Verto
Hi Jimmy,
Thank you for sharing your experience with Verto!
Finding a resolution to all queries quickly and efficiently is a top priority for us so we are so glad to hear you have been impressed with this.
Our team are dedicated to providing a prompt and excellent service so we hope to continue working with you with this level of service for many years to come.
If you have any further feedback or questions, please let us know.
The Verto Team
Seamless and Quick Transactions
1. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Verto
Hi Chucks,
Thank you for sharing your experience with Verto! Ensuring all transactions are completed quickly and efficiently is a top priority for us. We are delighted to hear your experience with Verto has been seamless.
Our team are dedicated to providing excellent service and we hope to continue working with you with this level of service for many years to come.
If you have any further feedback or questions, please let us know.
The Verto Team
Wonderful experience using Verto for…
Wonderful experience using Verto for more than a year now and so far exceeded my expectations. Customer support is top notch!
26. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Verto
Hi Muhammad,
Thank you for this feedback! We are delighted to hear that your experience with Verto has been wonderful and exceeded expectations. Our team are dedicated to providing excellent service and we hope to continue working with you with this level of service for many years to come!
If you have any further feedback or questions, please let us know.
The Verto Team
Great customer service
Great customer service, friendly customer support from David. Thank you 👍
25. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Verto
Hi Kenny,
Thank you for your feedback!
We are delighted to hear you received great customer service from our team and particularly from David. Providing excellent service is a key priority for us and we hope to continue working with you with this level of service for many years to come!
If you have any further feedback or questions, please let us know.
The Verto Team
The customer service is fast and…
The customer service is fast and reliable, having customers at heart.
David is a good customer service assistant
21. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Verto
Hi Ekpenukpang,
Thank you for this lovely feedback! Providing fast and reliable service is a key priority for us so we are delighted to hear you have been impressed specifically with David. The Customer Success team is happy to help with any further questions or queries you may have!
The Verto Team
Needed some customer support today
Needed some customer support today, was very quickly passed to David who was super useful and resolved my query in 2 mins. Big fan of how easy it is to use Verto!!
12. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Verto
Hi Chris,
Thank you for your feedback! We are delighted to hear how impressed you have been with David from our Customer Success team. The Verto team is dedicated to creating a seamless experience and are happy to help with any questions or queries you may have.
We look forward to working with you for many years to come!
The Verto Team
Immediate turnaround
11. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Verto
Hi Praveen,
Thank you for your feedback! We are delighted to hear you had an immediate turnaround for your request. Ensuring everything is completed seamlessly and in a timely manner is extremely important to us!
We hope to serve you at this standard for many years to come!
The Verto Team
Vastaus yritykseltä Verto
Hi Ahmad,
Thank you for your lovely feedback!
Our Customer Success team are dedicated to providing excellent service so we are delighted to hear you have had a great experience!
We hope to serve you for many more years to come!
The Verto Team
Great Support and Professional Platform – Verto
I've had a great experience using Verto (vertofx.com). The platform is professional, and the FX rates are competitive. I appreciate the seamless transactions and support from the team. I hope they continue on this successful track.
That said, I have a few suggestions that would enhance the platform even further:
1- IBAN Accounts in EUR & GBP – It would be great if Verto could provide IBAN accounts in EUR and GBP under our company name, similar to the USD account. This would allow us to connect these accounts with Stripe or PayPal and receive payments from customers more professionally.
2- Automatic Currency Conversion for Card Payments – Currently, if you want to pay in GBP with a card and have funds in USD, you must manually exchange from USD to GBP before making the payment. I hope Verto introduces an automatic conversion feature, similar to how they auto-convert funds from NGN wallets to the required currency.
3- Future Payments & Invoice Links – I would love to see the team introduce future payment scheduling and invoice link generation soon. These features would make transactions even more efficient.
Thanks to the Verto team for their hard work. Wishing you all continued success!
5. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Verto
Hi Salaheldin,
Thank you for your feedback! We really appreciate your kind words about our platform and competitive rates.
We also appreciate your feedback on how to enhance our platform further:
Our criteria for opening a EUR and GBP account is aligned with our payment partners however we will let you know if this does become available in the future.
We are also constantly working on enhancing our card features as well as launching some new products so we will keep you updated with any new features.
If you have any further feedback or any questions please let us know and we will be happy to help!
The Verto Team
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