Venustas Arvostelua 

This company has good products and great customer service i had bought a heated hoodie jacket barley used it then it had an issue with the connection wire and customer service took care of every i covered the shipping cost and they replaced it awesome customer service thank you

My daughter has had a Venustus heated vest all winter, and loves it.
So I ordered one for my wife. It was only available in black, but OK. 2 days later Venustus sent me an email with a new sale, offering the vest for less $, and also in purple. Their customer service was 10+ out of 10. They returned all my messages, called me, and refunded 100% of original order. Then they gave me the sale price for the new purple vest. They even covered shipping for the return.

I absolutely love my heated vest!!! I bought my mother and I both a vest for Christmas and I am so happy that I did. Customer service was outstanding. They called me every day until I received my order. Perfect timing for my mother’s Christmas gift. So glad that I decided on the brand!!!!

I got a gift for Christmas that needed to be resized. MYRR was very helpful in helping me sort out my issues and getting me what I needed very good communication very professional yet friendly.

Had a problem after one year with the battery connection. It was diagnosed over the phone and a replacement battery arrived in a few days, at no charge.

The jacket I ordered was defective, and the customer service helped me thru the entire process and really cam thru for me. Their assistance was outstanding!

They have great communication. Customer service is important but it encompasses a lot. Which is why I wanted to specifically mention communication. Really love the Vests and the customer service.

I’ve enjoyed my Venustas heated vest. It is the perfect winter accessory. When it stopped working, calling customer service was also quite the easy process.

I received a heated vest for Christmas, but unfortunately the cord wouldn't work and the vest only functioned intermittently. I had already registered my vest, so when I called customer service, they were able to quickly pull up my previous conversation.
They informed me they would send out a replacement, and I received it within two days!
That kind of fast, efficient service truly impressed me.
I absolutely love it - it's warm, comfortable, and perfect for cold days. Thank you for standing behind your product and replacing my vest so quickly. You've made me a customer for life!

Great customer service , I am very happy with my purchase .

This could have been the most complicated order they've ever had to process, but not only did I get a very high-quality coat, but the support team was also FANTASTIC to work with and extremely helpful. This is an amazing company, and I would definitely recommend it. If I could rate them a 6, I would.

Well, my zipper on my jacket my vest. I noticed that the zipper was kind of missing something when I got it, but I said it’s brand new so it can’t be a problem, but the zipper kept opening up at the bottom. I found that the metal part of the zipper that you stick in the other pot was only half as big as what it should be and they were cloth or fabric hanging out so I figured that was probably returned vest but the zipper was no good right from the start, but it was working OK until the bottom started opening up and it kept doing it so when I got the new vest, I noticed compared the zippers from the new vest to the one I own, and it was true the right side of the zipper that metal piece that you’re stick in. It must’ve been broken so only half was going in there anyway they sent me a brand new vest and it’s working fine, but I went in months using it so I couldn’t use it no more that’s when I complained about it, there was something broke on that zippo right when I bought it I should’ve sent it back as soon as I bought it, but they made good. They sent me a brand new vest and I will continue to do business with that. Thank you.

I bought my vest just over a year ago and have used it nearly every day. It helps to loosen up my tight muscles and keeps my chilly hands warm. The battery is easy to charge up overnight. My only complaint is I wish it lasted longer on the medium setting and that it wasn’t so bulky. Customer service has gone above and beyond to help me troubleshoot any problems as well. If you are on the fence about it, I would definitely give one a try.

Two sets of gloves and multiple vests have been purchased over the years. All have performed effectively in sub-zero temperatures. Some were gifts and they loved them. I would recommend this company and its products.

Very good company, customer service was wonderful to work with. The stand behind there products with warranty to truly satisfy the costumer. Thank you, I would definitely buy more items.

I love the jacket and that the liner separates for a lighter fit. Customer service support was so responsive, getting back to me within 24 hours of my initial correspondence. They are taking the appropriate steps to assist me since my jacket stopped turning on. This is my first time reaching out to them for support and I’ve been pleasantly surprised with their approach to resolving the issues with my jacket!

I had some questions about my Venustas heated jacket. I emailed them, and they very quickly responded. We went back and forth a few times, and they were wonderful. I love my heated jacket and would recommend it to anyone!

I have a Venustas heated coat that I love and wear ALL the time. It has kept me warm & comfortable on the coldest days! The company was very helpful and responsive when I had an issue after wearing the coat for a year and a half. Thank You!

The vest fit perfect and even though I was inside I didn’t want to take the vest off. Soft fleece, high collar and then I tried the heat. I have yet to turn it up to high and on a chilly 40F morning I was perfect. Didn’t feel a breeze and the pockets are nice and warm. Sure the battery is a little heavy but I have yet to use up half a charge after 2 hours at medium. With or without the battery it’s comfortable.
I did have a problem with the charging cord, it didn’t work. I called customer service and they responded promptly, said they could send a new cord or give me a $5 credit. Took the cord and got it 2 days later. Nice, courteous and quick

Not only do I love my heated vest, their customer service is top notch! I ordered a vest for my mom that needed a different size, they were very responsive and even sent the new vest before I even shipped the other one. Highly recommend this company!!