Veezu Arvostelua 

Absolute worst taxi company on THE planet.. Uttterr disgrace leaving people waiting an hour or more for a ride home when the safety in the uk is at an all time low... SORT IT NOW...

Never on time and mean not by few mins approx 25/1hr late or they cancel the booking whilst your waiting

We waited with our cat (in basket) to be collected from a Veterinary surgery and the scheduled time passed only to be told that it would be another 20 to 35 minutes before a car (might) arrive. So I cancelled and we walked. We had to pay an extra £5 for using the taxi with a pet! Never had a problem with them before but this experience was dreadful!

Either late or early. Don't t use the automated service as they don t register ( call handler did not know of booking) and don t turn up. Drivers don t even say hi, bit rude.

Pre booking dont turn up leaving you not being able to get your child to school on time!! Had my taxi account for years and since veezu took over its an absolute joke...will be booking through uber in future!!

Don't waste your time. Don't download the app. 3 mins 10 mins, 1 min, 5 mins. It isn't real!

I booked a taxi through veezu as they are local and usually have plenty of cars. The driver was polite and friendly. My problem with the booking was the unacceptable delay in the company allocating a driver, the car arrived 40 minutes late for a 20 minute journey. I rang them after about 25 minutes of watching the app repeatedly adjust the eta to be told it's really busy. Why take bookings if you can't manage that amount.
When you're monitoring the app waiting for a driver to be allocated and you see twice that a driver is on their way, only for moments later to change to still waiting is very frustrating.
And then to put icing on the cake. They added and extra £2 to the booking for the experience!
This isn't the first time they've been very late, making me late for an appointment. Unfortunately I will not be using them again

Cancelled last minute

Taxi never came. Just circled near the area to get a cancellation payment. Never use

Their dynamic pricing is a joke. Always used go cars and standard price every time..Now veezu price can be up to 4£ more depending on time for same 10 minute journey. ZWill b changing to local company

If I could give a big fat Zero I would, obviously over booking , I wanted a taxi it didn't turn up waited nearly 30 minutes for them to say because I needed a card reader it would take longer , this wasn't explained to me as I wouldn't of booked it , to be late for my meeting , avoid at all costs 😡

For the 4th time we have booked with Veezu to take us to Ipswich station with 30 minutes before our train departs and sat there waiting for a drive to decide if they want the job. We always prebook the day before so there is no excuse. We ended up taking our own car and parking overnight.

DONT USE THEM, GET AN UBER!!!

Pre-Booked a taxi at 13.00 for a pickup at 17.30, from Derby cricket ground to railway station for our 18.09 train. Waited outside at 17.25 for 10 mins before I phoned to see where it was. Was told it was on a another pickup and would be with us asap. He also told me I should’ve booked it for 17.09, 1hr before our train, which is absolutely ridiculous. 10 mins later I phoned again, spoke to a different person who said they’d try and ‘source’ a taxi for us! Surely if I pre-booked a taxi 4 1/2 hrs before I needed it they shouldn’t have to ‘source’ one. We missed our train and decided to walk to station in case we missed the next one as there was no guarantee they would find one for us. Disgraceful service.

Very pleasant driver. Was 20mins later than I booked on the app. Overall a good experience and I will use again.

Job booked in the morning to collect my children from an after school club ( Shropshire Council use Vezzu for school collections) 4 different drivers accepted the job then cancelled it. I spent 50 mins looking at my phone watching different cars accept the job and then cancel it. They were 32 mins late to pick up my children.
Spoke to call agents 3 tines - as all the drivers are self employed they have no control over them and they also blatantly lie to you on thr phone to say the driver is 2 mins away when he’s cancelled the job on his side.
I’ve deleted my account and removed the app and will never use again.

Been a Veezu user for a while but they're nowhere near what they were when they started up. Usually they pick up on time in the mornings but airport return pick ups are awful!! Twice now I've been waiting half an hour and that's having booked the car a week before! Last night despite the awful air traffic problems and delays, I was standing in the cold for 30 minutes at 3am having already confirmed with the controller an hour before. Then calling again, a different person told me I should confirm, with me telling him I already had!!! The driver when he turned up was not the most pleasant person asking me literally "where the f...k I was". Needless to say I'll use Uber from now on! Poor show Veezu...get your act together!

Booked a taxi for 8.30 am. Following 2 phone calls taxi arrived at 9. 15 am. Taxi fare was told £7 10. Charged £ 8. I missed my dental appointment. If you are unable to provide a reliable service please don't take the booking. Very poor customer service. No wonder people are changing to Uber.

⭐ 1 STAR — BEWARE OF THE PRICE YOU’RE QUOTED

I am absolutely disgusted with my experience with Veezu.

I called Veezu to book a taxi and specifically asked for the price before agreeing to the journey. I was told clearly that it would be £37.50. I accepted the booking based on that price.

I was NOT told that £37.50 was an estimate. I was NOT warned that the fare could increase. I was NOT told that I could potentially be charged £75. I was simply given a price, accepted it, and got into the taxi.

Then, once I was in the taxi, I was suddenly sent a payment link for £75 — DOUBLE the price I had been quoted.

I immediately questioned it and explained that this was not the price I had agreed to. I was nevertheless told that I had to pay it.

What was I supposed to do at that point? I was already in the taxi and felt that I had no realistic choice but to pay, despite making it clear that I had never agreed to £75.

This isn’t about refusing to pay for a taxi. It is about being told one price, agreeing to that price, and then being presented with a completely different price after the journey had started.

If £37.50 was genuinely only an estimate, that should have been made crystal clear before I agreed to the journey. I should not have to find out afterwards that the amount I was quoted apparently meant nothing.

I have raised this with Veezu and I am extremely unhappy with the response so far. I expect the company to take responsibility for what happened and refund the £37.50 difference.

I would strongly advise anyone using Veezu to get the quoted fare confirmed in writing before getting into the vehicle. I certainly won’t be taking a quoted price at face value again.

£37.50 quoted → £75 demanded. That’s a 100% increase, and I never agreed to it.

Very disappointing experience and absolutely not what I expect from a professional taxi company.

On time car clean driver friendly and helpful

Zero stars wasnt an option. Faceless company managed from the other side of the planet. Despite booking 24 hours in advance, the taxi didnt turn up. Several calls to be assured its 10 minutes away everytime, still nothing.

AVOID this company and look elsewhere.

Today I parked my car in a disable bay, whilst shopping. When I returned to my car a veezu taxi had parked next to me, leaving approximately 12 inches between my drives door and their passenger door, so that l could not get into my car. This is the attitude of veezu drivers towards disabled people