Order took 10 days to arrive even though advertised as 48hr tracked. When it did arrive an important item was missing meaning I couldn't use some of the other items received. No communication... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Very user-friendly and convenient. The layout makes it easy to browse and find products without any confusion. I also like the option to get updates on promotions. Overall, a reliable and enjoyable sh... Näytä lisää
Yritys on vastannut
Excellent quality product and service.I use this company for !most of my vape products and can honestly say their service is second to none with the best prices for postage and product with an easy to... Näytä lisää
VapeBig.co.uk is outstanding! The products are excellent quality and work perfectly — no issues at all. What really impressed me was their customer service. I accidentally entered the wrong address,... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Sähkötupakkamyynti
- Elektroniikkaliike
- Kauneus- ja terveysmyymälä
- Online-markkinapaikka
- Tupakkakauppa
- Tupakkatuotteiden toimittaja
Yrityksen kirjoittama
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Yhteystiedot
Vape Big, 124 City Road, EC1V 2NX, London, Yhdistynyt kuningaskunta
- support@vapebig.co.uk
- vapebig.co.uk
4,0
Hyvä
217 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 73 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I have had to pay £5.00 as i received a…
I have had to pay £5.00 as i received a card from Royal Mail saying not enough postage was paid.
I don't even pay postage with my orders being over a certain amount!
Not very professional really
11. joulukuuta 2025
Vastaus yritykseltä Vapebig
Dear Customer
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused
You are absolutely right — orders over the qualifying amount should not incur any postage charges. We are very sorry that you were asked by Royal Mail to pay £5.00 due to insufficient postage, as this should not have happened
This is not the level of service we aim to provide, and we are currently looking into the matter to ensure it does not happen again. Please be assured that we will arrange a refund for the £5.00 paid.
Thank you for your patience and for making us aware of the issue. If you have any further concerns, please do not hesitate to contact us
Kind regards.
I have not received any tracking number…
I have not received any tracking number order and no one is picking up my call when I try to contact you. I also haven’t received any email replies, tracking number, or updates about my order. Please provide an update as soon as possible.
Thank you.
2. joulukuuta 2025
Vastaus yritykseltä Vapebig
Hi
Thank you for reaching out, and we sincerely apologise for the lack of communication
We understand your concern. We are currently looking into your order and will be getting in contact with you shortly with a full update. Thank you for your patience while we sort this out
Kind regards.
never had a problem ordering before but…
never had a problem ordering before but ordered in black Friday sales and been sent the wrong order, tried to email twice over the last 2 days to get the problem rectified and not heard anything back
28. marraskuuta 2025
Vastaus yritykseltä Vapebig
Hi
Thank you for getting in touch, and I’m really sorry to hear about your experience. This definitely isn’t the level of service we aim to provide, and I apologise that you received the wrong order—especially after our Black Friday sale—and that your emails haven’t been responded to yet.
Thank you for your patience, and again I’m sorry for the inconvenience this has caused. I’ll make sure we sort this out promptly.
Kind regards.
Vastaus yritykseltä Vapebig
Hi
Thank you so much for your feedback! We really appreciate your continued support and are glad to hear you’re happy with our service. It means a lot to us
Many thanks and kind regards.
Love this online vape store extremely…
Love this online vape store extremely cheap with fast delivery. X
24. marraskuuta 2025
Vastaus yritykseltä Vapebig
Hi
Thank you so much for your feedback! We really appreciate your continued support and are glad to hear you’re happy with our service. It means a lot to us
Many thanks and kind regards.
Hayati pro max plus vape pen
So glad I switched to vapebig products. They are quality products and much cheaper than a leading brand no names mentioned 😊 They are very smooth to smoke and so much choice of flavours a lot bigger too so odviously saving you money in the long run. Thankyou vapebig.🥰
23. marraskuuta 2025
Vastaus yritykseltä Vapebig
Hi
Thank you for taking the time to leave such positive feedback. We’re pleased to hear that you’re enjoying the Hayati Pro Max Plus Vape Pen and that the quality, value, and flavour range have made a real difference for you. Delivering smooth performance and genuine long-term value is exactly what we aim for, so it’s great to know we’re hitting the mark
Your support is truly appreciated, and we look forward to continuing to serve you with products that deliver on both quality and cost
Many thanks
Regards.
Brilliant good value
25. marraskuuta 2025
Vastaus yritykseltä Vapebig
Hi
Thank you for your feedback. We’re pleased to hear you found our products to be excellent value. Delivering quality at a competitive price is a core part of what we do, so it’s great to know this came across
We appreciate your support and look forward to serving you again
Many thanks
Regards.
I've used Vape Big for over a year
I've used Vape Big for over a year, Great products always delivered on time. Highly recommend
23. marraskuuta 2025
Vastaus yritykseltä Vapebig
Hi
Thank you for your continued support and for taking the time to share your feedback. We’re delighted to hear you’ve been using Vape Big for over a year and that you’ve consistently experienced reliable delivery and quality products. That’s exactly the standard we aim to maintain
Your recommendation genuinely means a lot to us. We look forward to continuing to serve you
Many thanks
Regards.
Shocking customer service.
Well over a month since i reported my issue with my order & still no resolution.
Completely useless customer service, they respond to reviews & pretend to care but they simply do not. Save your time & money & buy elsewhere.
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi Stuart
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and understand your frustration with the delay in resolving your issue. This is clearly not the level of service we aim to deliver.
We take concerns like this seriously and would like the opportunity to properly review your case and bring it to a resolution as quickly as possible. If you’re able to contact our support team directly with your order details, we will prioritise this and ensure it’s addressed without further delay
We appreciate you raising this with us and apologise again for the inconvenience caused
Many thanks
Regards.
I ordered 2 boxes of vape and the one…
I ordered 2 boxes of vape and the one box of them seems to be not original as described with nicotine as well, but it is not with nicotine. I contacted them via email and explained my issue about but never get a response. I am so disappointment.
15. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi
Thank you for the feedback — we value your continued trust in our service. Delivering a seamless, reliable experience every time is exactly the standard we operate to, and it’s great to see that consistency recognised
Regards.
good time delivery
4. marraskuuta 2025
Vastaus yritykseltä Vapebig
Hi
Thank you for the feedback — we appreciate you taking the time to share it. We're glad to hear everything went smoothly and on time
Many thanks
Regards.
Great product
Great product, easy delivery time value for money. Definitely recommend 👌
3. marraskuuta 2025
Vastaus yritykseltä Vapebig
Hi
Thank you for the excellent feedback — we’re glad to hear the product, delivery, and value all hit the mark for you. Your recommendation means a lot to us
Many thanks
Regards.
Cheap delivered quickly but I ordered 6…
Cheap delivered quickly but I ordered 6 and only got 5
31. lokakuuta 2025
Very easy to order huge amount of vapes…
Very easy to order huge amount of vapes to choose from at a great price they always beat the competition with there prices, and always fast despatch
30. lokakuuta 2025
Vastaus yritykseltä Vapebig
Hi
Thank you for the great feedback — we appreciate you recognising our pricing, range, and fast dispatch. Glad to hear the ordering process is smooth for you
Many thanks
Regards.
Vastaus yritykseltä Vapebig
Hi
Thank you for your kind feedback! We're glad to hear your order arrived quickly and that you found the process easy. We appreciate you choosing Vape Big and look forward to serving you again soon
Regards.
No refund received
Ordered £25 worth of items (49075) and received an email to say the items weren’t available so I requested a refund. Then received a email notification of “refund initiated” on 8/10/25 however still not received the funds in my account. Chased this up and had no response.
7. lokakuuta 2025
Oma-aloitteinen arvostelu
ordered my first order and sent 4…
ordered my first order and sent 4 emails and tried to call - heard nothing back, money taken though
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Always reminder emails when restocked…
Always reminder emails when restocked please keep in touch
8. lokakuuta 2025
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