Order took 10 days to arrive even though advertised as 48hr tracked. When it did arrive an important item was missing meaning I couldn't use some of the other items received. No communication... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Very user-friendly and convenient. The layout makes it easy to browse and find products without any confusion. I also like the option to get updates on promotions. Overall, a reliable and enjoyable sh... Näytä lisää
Yritys on vastannut
Excellent quality product and service.I use this company for !most of my vape products and can honestly say their service is second to none with the best prices for postage and product with an easy to... Näytä lisää
VapeBig.co.uk is outstanding! The products are excellent quality and work perfectly — no issues at all. What really impressed me was their customer service. I accidentally entered the wrong address,... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Sähkötupakkamyynti
- Elektroniikkaliike
- Kauneus- ja terveysmyymälä
- Online-markkinapaikka
- Tupakkakauppa
- Tupakkatuotteiden toimittaja
Yrityksen kirjoittama
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Yhteystiedot
Vape Big, 124 City Road, EC1V 2NX, London, Yhdistynyt kuningaskunta
- support@vapebig.co.uk
- vapebig.co.uk
4,0
Hyvä
217 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 73 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Super fast delivery as always 🙂
30. tammikuuta 2026
Vastaus yritykseltä Vapebig
Thank you for your lovely feedback! 😊 We’re really happy to know you’re satisfied with our service Always a pleasure serving you!
Good choice quick delivery
4. helmikuuta 2026
Vastaus yritykseltä Vapebig
Thank you for your kind review! We’re happy you liked your choice and our quick delivery We hope to serve you again soon.
Always stick with these guys! A++++ 💯
Always stick with these guys. Spot on any problems easy to contact. Was sent wrong once and they sent replacements straight away. Reliable honest shop great offers great flavours.
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Thank you so much for your amazing review! 🙌 We really appreciate your support and kind words We’re glad we could sort the issue quickly for you and that you’re enjoying the flavours and offers Customers like you make what we do worthwhile – thanks for sticking with us! 💯
Brilliant thank you
1. helmikuuta 2026
Vastaus yritykseltä Vapebig
Thank you so much! We’re really happy you enjoyed it and truly appreciate you taking the time to leave such a lovely review 😊
Bought loads had no problems always…
Bought loads had no problems always delivering great deals
29. tammikuuta 2026
Vastaus yritykseltä Vapebig
Thank you so much for your continued support and kind feedback! We’re delighted to hear you’ve had no problems and are happy with the delivery and our deals We truly appreciate your loyalty.
Fab quick delivery outstanding customer…
Fab quick delivery outstanding customer service.
29. tammikuuta 2026
Vastaus yritykseltä Vapebig
Thank you so much for your wonderful feedback! We’re delighted to hear you were happy with the quick delivery and our customer service Your support is truly appreciated and we look forward to serving you again.
Vastaus yritykseltä Vapebig
Thank you so much for your kind feedback! We’re really pleased to hear you’re happy with the fast delivery and the items We truly appreciate your support and look forward to serving you again.
Vastaus yritykseltä Vapebig
Thank you very much for your kind feedback!
We’re delighted to hear that your order was delivered the next day and that you’re happy with our service
We truly appreciate your support and look forward to serving you again soon.
Scam Stay Away
Ordered vapes from Vape Big, paid for next day delivery and guess what - NOTHING!!! I emailed them and was told ‘ sorry parcel lost in transit’ really! Was told refund will be issued in 4-5 days and once again NOTHING! Stay clear of this company!
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Dear Customer
We’re very sorry to hear about your experience and understand your frustration
Unfortunately once parcels are handed over to the courier delays or losses can sometimes occur outside of our control As soon as we were informed that your parcel was lost in transit we immediately arranged a refund as per our policy
Refunds can take 4–5 working days to appear in your account depending on your bank’s processing time If you have still not received it, please contact us directly with your order details so we can check this for you as a priority
We truly apologise for the inconvenience caused and would like the opportunity to resolve this for you
Kind regards
Vape Big Support Team.
Great thankyou
1. tammikuuta 2026
Vastaus yritykseltä Vapebig
You’re very welcome! Please let us know if you need any further assistance
Kind regards,
Good value
Delivery as expected order every month very rare what I want is out of stock and delivery is always tracked the items are at a very good price much cheaper than shops
11. tammikuuta 2026
Vastaus yritykseltä Vapebig
Thank you very much for your positive feedback We’re really pleased to hear you’re happy with the value reliable delivery and our pricing We appreciate your continued monthly orders and look forward to serving you again
Your support means a lot to us!
Vastaus yritykseltä Vapebig
Thank you for the great feedback! We’re delighted you enjoyed our service and appreciate you taking the time to share your experience.
I haven't received my order
I haven't received my order, still waiting delivery after placing the order 9 days ago. It states 2-4 working days delivery. Normally the service is very good
5. tammikuuta 2026
Vastaus yritykseltä Vapebig
Hi
We’re very sorry to hear that your order hasn’t arrived yet, and we completely understand how frustrating this must be—especially given our usual delivery times. Please accept our sincere apologies for the delay. This certainly isn’t the level of service we aim to provide
Our team would really like to look into this for you and resolve it as quickly as possible. Could you please contact us directly with your order number so we can investigate the delivery status and assist you right away?
Thank you for your patience and for your kind words about our service—we truly appreciate your support and hope to make this right for you.
Never received my order
Never received my order
Emailed and had no response
Will escalate with bank tomorrow
3. tammikuuta 2026
Vastaus yritykseltä Vapebig
Dear Julie
We are very sorry to hear this and sincerely apologise for the inconvenience caused
Please be assured that we take this matter very seriously
We have responded to all emails received and have also raised an investigation with the courier regarding your order. As soon as we receive an update, we will contact you immediately to resolve this for you
We kindly ask for a little more time to allow the courier to complete their investigation. Our team is committed to ensuring this is sorted as quickly as possible
Thank you for your patience and understanding
Many thanks and kind regards.
Vastaus yritykseltä Vapebig
Thank you very much for your kind feedbackWe truly appreciate your trust and are glad to know you find our service reliable We look forward to supporting you again in the future
Kind regards.
Vastaus yritykseltä Vapebig
Thank you very much for your kind feedback. We’re delighted to hear you were happy with our service and quick delivery. We truly appreciate your support and look forward to serving you again.
Yet again I’ve sent emails to vapebig…
Yet again I’ve sent emails to vapebig and yet again they haven’t replied to me.
They say they have sent me a refund but nothing has been received by my bank.
They told me to contact my bank which I have and they have told me they have not sent anything back to my account and to get back in touch with vape big but like I’ve said they do not answer there phone or reply to emails. But on trust pilot they can reply but not to me directly.
I would recommend that you don’t use this company as they don’t do what they say there going to do and just scam you out of your hard earned money.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Brilliant company always have the…
Brilliant company always have the flavour I need and never no issues highly recommend.
27. joulukuuta 2025
Vastaus yritykseltä Vapebig
Thank you very much for your wonderful feedback! We’re delighted to hear that you always find the flavour you need and that your experience has been smooth. Your recommendation truly means a lot to us.
Affordable prices! Great deals and quick delivery
Affordable prices and some great deals. A wide range of products.
Loyalty points and money off too
26. joulukuuta 2025
Vastaus yritykseltä Vapebig
Thank you for your fantastic feedback! We’re delighted to hear that you’re happy with our affordable prices, great deals, wide product range, and quick delivery. We’re also glad you’re enjoying the loyalty points and discounts. Your support is truly appreciated.
Fast delivery and excellent value
Excellent value and fast delivery. Good choice and well laid out web site.
26. joulukuuta 2025
Vastaus yritykseltä Vapebig
Thank you for your kind feedback. We’re delighted to hear that you’re happy with the value, fast delivery, product selection, and the layout of our website. We truly appreciate your support
Thanks & regards.
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