Order took 10 days to arrive even though advertised as 48hr tracked. When it did arrive an important item was missing meaning I couldn't use some of the other items received. No communication... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Very user-friendly and convenient. The layout makes it easy to browse and find products without any confusion. I also like the option to get updates on promotions. Overall, a reliable and enjoyable sh... Näytä lisää
Yritys on vastannut
Excellent quality product and service.I use this company for !most of my vape products and can honestly say their service is second to none with the best prices for postage and product with an easy to... Näytä lisää
VapeBig.co.uk is outstanding! The products are excellent quality and work perfectly — no issues at all. What really impressed me was their customer service. I accidentally entered the wrong address,... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Sähkötupakkamyynti
- Elektroniikkaliike
- Kauneus- ja terveysmyymälä
- Online-markkinapaikka
- Tupakkakauppa
- Tupakkatuotteiden toimittaja
Yrityksen kirjoittama
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Yhteystiedot
Vape Big, 124 City Road, EC1V 2NX, London, Yhdistynyt kuningaskunta
- support@vapebig.co.uk
- vapebig.co.uk
4,0
Hyvä
217 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 73 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Delivery suppose to had been made today…
Delivery suppose to had been made today but nothing
2. lokakuuta 2025
Thanks for my free gift
Great experience with these guys! Always fast shipping and this time I had an extra surprise (freebie) in my parcel.
Thank you
30. syyskuuta 2025
Great quality priced vapes & refills…
Great quality priced vapes & refills with fast delivery
29. syyskuuta 2025
Well done it arrived safely and with no…
Well done it arrived safely and with no delays, talk to you again
28. syyskuuta 2025
Vastaus yritykseltä Vapebig
Hi
That’s great to hear — we’re so pleased your order arrived safely and on time
Thank you for taking the time to let us know, and we really appreciate your kind words. We look forward to serving you again soon
Kind regards.
Great price
Great price, fast delivery and an easy to follow website. 100% satisfied. Keep it up 😊
28. syyskuuta 2025
Vastaus yritykseltä Vapebig
Hi
Thank you so much for your wonderful feedback! We’re delighted to hear that you were happy with our prices, fast delivery, and website experience
Your satisfaction means a lot to us, and we truly appreciate your support. We’ll do our best to keep it up! 😊
Many thanks and kind regards.
Ordered from several different websites…
Ordered from several different websites but found this to be the best for value and delivery. Easy to navigate and good customer service highly recommend
13. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you found Vape Big to be the best in value and delivery, and that our service met your expectations
We truly appreciate your recommendation and look forward to serving you again soon
Regards
Vape Big.
Easy to order and the company keeps you…
Easy to order and the company keeps you informed about you order
23. syyskuuta 2025
Vastaus yritykseltä Vapebig
Hi,
We’re pleased to hear you found the ordering process simple and that our updates kept you informed along the way. Thank you for your feedback and for choosing VapeBig.
Regards,
Rachel
Amazing service
Amazing service, Fast delivery and best price in the market.
27. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi Yusuf,
Thank you for the wonderful feedback. We’re delighted that you’re happy with our service, speedy delivery, and competitive prices. It means a lot to know we’re meeting your expectations.
Regards,
Rachel
Great flavours and very reasonably…
Great flavours and very reasonably priced, I don’t go anywhere else for my liquids or vapes.
30. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi Rabiul,
We’re so pleased to hear you’re enjoying our flavours and find our prices reasonable. It’s great to know we’ve become your go-to choice for liquids and vapes—thank you for your loyalty and support.
Regards,
Rachel
Great prices and customer service is…
Great prices and customer service is the best.
25. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi there,
Thank you for your kind words. We’re glad to know you’re happy with our prices and that our customer service has stood out to you. Your feedback is greatly appreciated.
Regards,
Rachel
Reasonably priced
30. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi Junaid,
Thank you for your feedback. We’re glad you find our products reasonably priced and appreciate your support.
Regards,
Rachel
Great products big selection
Great products big selection. Always quick delivery, great value and quality. Responded to my query very quickly, would highly recommended, will use again thank you.
23. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi Zaeem,
We’re so pleased to hear you’re happy with our product selection, value, and delivery speed. It’s great to know our team was able to respond to your query quickly as well. Thank you for your recommendation—we look forward to serving you again soon.
Regards,
Rachel
My Honest VapeBig Experience:
My Honest VapeBig Experience:
I don’t usually write reviews, but VapeBig deserves a mention. From the moment I landed on their site, the layout was clean, easy to navigate, and didn’t feel like it was pushing sales — it felt like it was made by people who actually vape.
What stood out to me most was their product range — not just the big-name brands, but also some lesser-known gems that turned out to be surprisingly good. Prices were fair (better than most), and shipping was quick with solid tracking — no guessing games.
Customer support? I had a minor issue with my order, and they responded within hours — no runaround, no copy-paste replies. That kind of service is rare these days.
If you're tired of sketchy vape shops or overpriced gear, VapeBig feels like a place that still values the customer. Will definitely be back.
24. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi,
Thank you for sharing your honest experience with us. We’re delighted to know that you found our website easy to navigate, appreciated the variety in our product range, and were satisfied with both pricing and delivery. It’s also great to hear that our support team could resolve your issue quickly and personally. Feedback like yours reminds us why we do what we do, and we truly value your trust. We look forward to welcoming you back again soon.
Regards,
Rachel
Good experience with them
Good experience with them. Efficient, helpful and great service. Received my items when they said they were going to deliver. 5 stars
30. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi Aamir,
Thank you for your kind words. We’re glad to hear you had a good experience with us and that your order arrived on time as expected. It’s great to know our service met your expectations.
Regards,
Rachel
VapeBig.co.uk is outstanding
VapeBig.co.uk is outstanding! The products are excellent quality and work perfectly — no issues at all. What really impressed me was their customer service. I accidentally entered the wrong address, but when I called, they answered immediately and sorted it within minutes. Friendly, fast, and efficient — exactly what you want from a company. I’ll definitely be ordering again. Highly recommended!
30. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi Muhammed Essap,
Thank you for such a wonderful review. We’re delighted to hear you’re happy with the quality of our products and that our team could quickly resolve the address issue for you. Providing friendly and efficient service is always our goal, and it’s great to know we made a positive impression. We truly appreciate your recommendation and look forward to your next order.
Regards,
Rachel
Absolutely awful !
Absolutely awful !
If I could give zero stars I would. Ordered 2 weeks ago, nothing delivered, unlikely it was even dispatched. Spoke on the phone twice and now calls go unanswered. Emails ignored. If the item is no longer available I’d rather be told and refunded. My advice would be to avoid at all costs if you actually want to receive items ordered and paid for.
24. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi Katie,
We’re very sorry to hear about your experience. This is not the level of service we aim to provide, and we completely understand your frustration.
Please contact us at support@vapebig.co.uk
with your order number so we can look into this immediately, confirm the status of your order, and arrange either delivery or a refund if the item is unavailable.
We’re also making improvements under new management to ensure issues like this don’t happen again. Thank you for bringing it to our attention.
— The VapeBig Team
DONT ORDER FROM THIS SITE- TOOK MY MINEY SENT THE WRONG PODS & ignored me since
DONT ORDER FROM THIS SITE
They sent me the wrong pods and have been fobbing me off and lying to me ever since my first email to them on 22nd July.
They originally said they would correct this. They then ignored 5 other emails. No offer of a refund just repeatedly ignored my emails.
In my last review they replied via trust pilot to say there was a communication breakdown and to email them and it would be sorted. And all they did was continue to ignore my emails.
Please don’t order from this site. They will send you whatever they want to then repeatedly ignore all communication and make it your problem. WASTE OF MONEY
22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi Sarah,
We’re very sorry to hear about your experience. We understand how frustrating this must have been and we apologise for the lack of communication you’ve described.
VapeBig is now under new management, and we are working hard to ensure that issues like this are resolved quickly and properly. Please reach out to us again at support@vapebig.co.uk
with your order number so we can review your case and arrange a suitable solution.
Your feedback is extremely important, and we are committed to making improvements to prevent this from happening in the future.
— The VapeBig Team
I ordered a large quantity of vapes on…
I ordered a large quantity of vapes on Saturday and I understand it won’t be snet until Monday and it’s Tuesday I ordered 1-2 day tracked shipping and I haven’t received anything
9. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi Isaac,
Thank you for your order and for sharing your feedback. We’re sorry to hear your parcel hasn’t reached you yet. Orders placed over the weekend are dispatched on the next working day (Monday), and with 1–2 day tracked shipping you should normally receive them shortly after.
Please email us at support@vapebig.co.uk
with your order number so we can check the tracking details for you and make sure it gets resolved quickly.
— The VapeBig Team
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