Vacation in Tulum Arvostelua 

This was an amazing experience for us and to spend our last days in Mexico at this apartment. Just pure relaxation.The whole scenery and the way the place is designed is truly astonishing! Everything is properly maintained.mFor us it was the first time we had the chance to experience a true luxury stay. But we can’t wait to experience this again.Staff is super friendly and always there when you need them.The Spa & the Cenote was the cherry on top for us.

We had an incredible stay with Vacation in Tulum! 🌴 The villa was spotless when we arrived, and the cleaning team made sure everything stayed fresh and perfect throughout our stay. The staff were always attentive, friendly, and quick to help with anything we needed. From the check-in to the small details that made our trip easier, everything was perfectly organized. Highly recommend!

Our experience with Vacation in Tulum was flawless. The property was beautifully maintained, and the cleaning service was top-notch – everything felt brand new. Communication was smooth, and the team organized our entire stay seamlessly, making it stress-free from start to finish. Truly a professional and trustworthy company.

Gorgeous rental, gorgeous place. It was my 40th birthday celebration and this place was so exclusive, attentive and having your own cenote in the condo makes all the difference. Will definitely come back.

Fantastic apartment in the heart of the Tulum jungle between town and the beaches! We had a lovely stay, thanks!

The company acted unprofessionally in its communication (including automated / AI responses to everything) and then requested additional funding on multiple occasions with no proof. They heavily curate their reviews as they only ask for money once the Airbnb review period is over. Borderline criminal behavior.

I echo the earlier reviews about “deposit thieves” and add that this company either has severe cybersecurity problems or employees attempting to steal customer payment data.

I booked through Airbnb, and shortly before my trip, the host messaged me through the platform insisting I provide payment details via an off-platform website or risk cancellation. Their link immediately triggered a security alert from my browser. When I reported this to the host, they pressed me to try again. Only when I told them I had alerted Airbnb did they suddenly drop the issue. That kind of behavior raises serious red flags.

The stay itself was rough but manageable. The beaches nearby were plagued by unbearable seaweed odor, yet the host kept pushing us to pay extra for their affiliate beach club. Upselling during a bad situation was frustrating but not shocking.

What was shocking was what happened after the stay. Weeks later—long after the Airbnb review window closed—they accused me of stealing a spoon and demanded $10. A spoon. My family has no need or desire for extra cutlery. Their “inventory” was supposedly done weeks after we left, making this claim even more absurd.

Between the off-platform payment attempt and the bizarre, petty accusation after the fact, I cannot recommend this company.

Beware of deposit thieves.
No check-in inventory was ever done. Upon departure, we received a list of excuses to justify a $500 deduction from our deposit: a supposedly chipped plate, some dog hair on the floor… even though we had already been charged €90 for a “special dog cleaning” when we arrived.

I felt completely taken advantage of.
A total breach of trust. I strongly advise against booking this rental.

Terrible experience, I came in Tulum with my pregnant wife, the property was unsuitable and dirty, the management team never answer the phone only text, the picture does not look like the property AT ALL. They stole 500$ deposit with imaginary charges, they shared our flat access code with thief that came while we were at the beach and took all our valuable belongings, the most aweful experience.

AVOID THIS COMPANY - VACATION IN TULUM. THIEFS AND SCAMMERS! WE HAVE ALERTED THE POLICE AND LOCAL AUTHORITIES. They are operating remote and the police cannot do anything.

Vincent and his staff have been managing my apartment in Tulum for almost a year now. This has been a bad year for tourism in Tulum and nevertheless, Vincent has managed to rent my apartment with better earnings and happy guests than when I did it myself. I highly recommend his services.

Aflora Penthouse B403
This place was absolutely fabulous! The location is perfect — just a short bike ride to the beach, great restaurants, and shops. There’s a taxi stand right out front, and the nearby grocery store had everything we needed. The property itself is new and well-kept, with a beautiful and very private rooftop space. We loved the on-site restaurant — the food and cocktails were delicious — and the poolside service was such a nice bonus. Tulum was an amazing getaway, and Vicente helped make our stay truly memorable. We’ll definitely be back!

Excelente experiencia como propietaria, ¡totalmente recomendados!
Llevo ya varios meses trabajando con Vacation in Tulum para la administración y renta de mi departamento, y no podría estar más contenta con los resultados. Desde el primer contacto, el equipo fue muy profesional, transparente y atento a cada detalle.
Se encargan de absolutamente todo: desde la promoción de la propiedad y la atención a los huéspedes, hasta la limpieza y el mantenimiento. Me mantienen informada, los pagos llegan puntuales y mi departamento siempre está en excelentes condiciones.
Gracias a ellos, he podido rentar mi propiedad de forma eficiente y sin preocupaciones.

This company run my property in Tulum for over a year. It is painful to deal with them,the communication is really poor. And whenever there is a problem it is always someone else’s fault.

It was an absolute pleasure staying here for a month! It is a beautiful complex and feels like a little community. The apartment was clean and beautiful, with lots of light, and all the amenities listed were present. There were cooking supplies, pots, pans , knives, everything needed to be super comfortable for a long stay like mine, which unfortunately, with my experience, you don't find everywhere. The staff was amazing and super responsive to any issues I may have had. My AC started leaking one day, and it was fixed within a few hours on the same day. Amazing service. There is a little restaurant downstairs that is so convenient and delicious, called Panza. The gym was also well equipped and very convenient for morning workouts. The pool and the nature surrounding Aflora is stunning, and I felt right at home. It is exactly what I needed. Thank you again for a flawless month!

Vincent is the worst property manager in Tulum. DO NOT use this crook. We hired him to list our 1-bedroom condo in Tulum and it was the worst experience. His communication is horrible and our condo was trashed. Our personal lock off was broken into, our yard and pool was left unmaintained. We spoke to the maid when we arrived and she said she has been telling him about the issues for weeks. Our rental rate started to decline because our unit was being damaged and not properly repaired. We told him we did not want to rent the unit for less than $90 per night and he did it anyway.

30 day stay. We loved this condo. It looked just like the photos, except the bedrooms and roof deck were even larger than they appeared online. And the roof deck was very private. Internet was better than advertised, with 200 down and 100 up. A selection of good restaurants and cafes were within a peaceful, 5 minute walk of the building. You can extend your reach to Chedraui (Walmart grocery equivalent) and the best beach (Playa Paraiso) by renting bicycles (or buying them for longer stays, as we did, and then selling them back - worked out to ~ $3.50 US per bike per day). Host was very professional and responsive. Be mindful they charge for electricity for the whole stay if it exceeds 28 days, otherwise it is included.

Tuvimos una gran estadía, el lugar súper espacioso, limpio, todo servia perfectamente y de muy buena calidad. El contacto con el equipo remoto fue súper eficiente. Muchas gracias por todo.

100% recomendado 🌞

I had an amazing stay at Xalet the property was exactly as it looked in the pics. The property was beautiful with nice amenities in a good area with nice restaurants close by and a supermarket. I would definitely recommend this stay it was close 10-15 to the hotel zone

We had an extraordinary stay in the 3 bedroom Penthouse Unit with private pool on the balcony. What a glorious property. The layout is both luxurious and yet clean and minimal. So much indoor outdoor space which is the perfect way to enjoy this climate. The resort is at the edge of the jungle and has included jungle vegetation in the plantings throughout the complex which means the bird life is also incredible. Every morning we drank our coffee on the balcony and watched (and listened to) toucans, various species of orioles and many other species. There is also a delicious restaurant on the property (well priced and super friendly and helpful staff. They gave us lots of local recommendations), The yoga and pilates classes are top notch, the gym is clean and well stocked. The staff were very responsive when we had any questions or issues and helped us make reservations at the beach club (dos ceibos) affiliated with our apartment.

All that to say: We highly recommend staying here!

One caveat: there is a washing machine, dish washer etc but we had to buy our own soap at the market. We bought the wrong soap a few times before we got it right. Would be nice if the unit included the soap, but also obviously not a big deal.

We had a nice stay. Nice and rapid support with any question. Recommended!!