Utility Aid  Arvostelua 

I had a simple problem that needed sorting. A change of personnel had not been logged properly, so the previous person was still receiving emails, which were now inappropriate. Carly took ownership of the issue, and within 15 minutes it was sorted. A win for my organisation, and a wonderful example of customer service from someone who obviously takes personal responsibility to sort issues.

We were really struggling to get redundant electricity meters removed - so many different companies involved!
Utility Aid were magicians! Where we had been struggling for months, they pointed us at the solution and the meters were removed in a matter of weeks.
That, with a conract review, has led to significant cost savings for our small museum. A big thank you to all the friendly and efficient staff who helped!!

I couldn't fault William or Alex for helping us change our electricity and water suppliers. They went above and beyond and made sure everything was perfect before organising the changeover.

Thanks to Nathan Jones and team at Utility Aid for support in navigating recent contract renewal for gas supply at our local Village Hall - market uncertainty / supplier choice / short or longer term agreements - all tricky variables in a dynamic energy sector in an uncertain world. Knowledge, experience and support much appreciated :)

Excellent customer service. Doris always responds to emails and queries, gives frequent updates and pursues any issues until they are resolved, usually with a positive outcome. She is so pleasant and helpful and nothing is too much trouble.

We have been using Utility Aid for several years now and have always been looked after by Jodie-Lee. With the amount of energy brokers cold calling our charity, touting for business, it gives us great peace of mind that we have a 'go to' person we can trust, knowing she will do her very best for us, in a simple, easy to understand way, not trying to bamboozle us with jargon, and pressurised sales techniques. Utility Aid also provide excellent after care, keeping an eye on our accounts and ensuring the charges on our accounts are in line with regulations. I would highly recommend Utility Aid to look after you.

Doris at utility aid worked with our charity to successfully investigate incorrect vat billing on our account. At every step of our investigation she was thorough, solution orientated and proactive in trying to resolve the issue. We had a particularly complicated and lengthy problem that without Doris supporting us we would have been unable to translate and get the correct information we needed to challenge the issue. For charities it is more important than ever to have trustworthy companies to work with, and utility aid have proved just this. Honestly if we could give Doris an award to work ethic & commitment we would!!! Thank you for making a meaningful difference in the world guys!

I was new to Utility aid (as a new volunteer Treasurer) but the work they did to find the best prices in a very volatile world was truly amazing (my thanks to Alex Jennings).

Utility Aid was quick to respond, very easy to deal with and have saved us a potentially significant amount on our utilities. Would highly recommend.

Utility Aid checked our energy bills, and having spotted some were being charged at the non charitable VAT rate (we are a charity) were able to recover a significant amount of money for us.

My name is Sunday Asoso I had a really good experience dealing with Shivam, I had good experience with him helping me sort out my church energy contracts. He was very nice and patient with me and explained everything good. He also spoke slowly for me which I really appreciated, so I could understand properly what he was saying.

I waited for review to see if everything was good first before rush to leave it- I liked his follow email in August few weeks ago which made me come to leave review

He informed me about the extra services from Utility Aid and answered all my questions. He was not rushing me and made everything easy to understand and make my decision.

Very happy with the service Shivam and he is great person for the Utility Aid.

Utility Aid has helped us over the years to get a favourable price for our gas and electricity. Nathan Jones, in particular, is very helpful and efficient as well as approachable.

They have been our Utility broker for some years & have always served us well locating the best contracts available to us.
They have also given us unlimited support in recent times sorting out the many issues we have had with a supplier & I doubt we could have sorted them out without their help. Specifically I must mention Trace who has been unstinting & dogged in get our numerous problems finally sorted - definitely 5* service. A pleasure to deal with.

Trace was really helpful in investigating and obtaining a refund for our charity

I’ve had a really positive experience with Utility Aid.
They helped me collate together all of our water accounts, finding us a much better deal than the renewal quote we’d already received. The whole process was handled really efficiently, from updating all the account information through to getting the contract sorted.

Communication was excellent throughout, and nothing seemed too much trouble. They were always quick to respond, kept me updated at every stage, and made what could have been quite a time-consuming process really straightforward.

I wouldn’t hesitate to recommend Utility Aid to any organisation looking for help with utility procurement.

Kyle and Michael helped to secure new rates for our water and electricity supply. We secured quotes from 2 other brokers at the same time, and found the staff at Utility Aid to be the most professional and helpful throughout the process.

“I really appreciate Shivam Bhanot support and the way he handled the utility information. Everything was clear and helpful. Thank you Shivam for your time and effort—I truly appreciate, must say you are credit your company.

Carly has been a fantastic help in dealing with a very complex situation with the village hall electricity supplier. Her communication skills are first class and her work of the highest level. I cannot praise her enough for the effort she has given to the issue and the great support she has provided. A huge thank you.

Excellent communication from Jodie-Lee at Utility Aid, she takes the time to explain all the options in plain English, she was able to answer all my queries, with the added bonus of her complete understanding that the wheels of local government move slowly - and despite this, she still enabled the Parish Council to get the best deal for its electricity needs. Highly recommend.

I am grateful to Trace for her advice and ‘going the extra mile’. Excellent service!
If you need advice don’t hesitate to call and ask Utility Aid.