Upskillist Arvostelua 4 068

Vastaus yritykseltä Upskillist

27. toukok. 2025

Dear Michael,

Thank you for your candid review and for sharing your ongoing feedback with us.

We understand your disappointment regarding the absence of a dedicated Forex trading course, especially given your history with Shaw Academy, and we appreciate you bringing this up again. While we currently do not offer a Forex course, we assure you that we are continually evaluating our curriculum to meet the evolving interests of our learners.

Regarding your primary concern about the Stock trading assignments, we sincerely apologize that they are not aligning with the course material and that you are finding them unrelated to the work covered. This is a serious issue, and it is certainly not the standard we aim for. We appreciate you highlighting that you are only able to pass these assignments based on your general knowledge of Forex trading, rather than the course content itself.

Your detailed feedback is invaluable, and we are immediately escalating this to our content and curriculum development teams to investigate the specific Stock trading course and its assignments. Our goal is to ensure that all assignments are directly relevant to and reinforce the learning objectives of each module.

We thank you for your persistence and for taking the time to provide this crucial input. It helps us significantly in improving the quality and relevance of our course content for all learners.

Sincerely,

Vastaus yritykseltä Upskillist

27. toukok. 2025

Dear Sophie,

Thank you for your feedback. We sincerely apologize for the frustrating experience you had with your subscription cancellation and the unexpected charge. We understand how upsetting it is to be charged despite multiple attempts to cancel.

We are truly sorry that our cancellation process caused you difficulty and that you felt misled or that your concerns were not adequately addressed by our support team. This is certainly not the experience we want for our users, and we are actively investigating these issues.

We value your trust, especially as you joined through the O2 Priority app. We assure you that we are committed to providing a legitimate and valuable service, and we take claims of "scam" very seriously. Your experience does not reflect the standard we strive for.

We will investigate your case and email you shortly with the update on the refund status.

We are committed to rectifying this situation and ensuring a transparent and fair process.

Sincerely,

Vastaus yritykseltä Upskillist

25. toukok. 2025

Dear Ram,

We are truly sorry to hear about your frustrating experience and the strong concerns you've raised in your review. We understand how upsetting it can be when you feel a service isn't working as expected, and we want to address each of your points directly.

First, regarding your difficulty accessing your account and the login page redirecting to a subscription page, it's because your subscription has been cancelled and the payment has been disputed with Paypal.

Regarding the payment taken from your account after you believed you had cancelled: Our records indicate that your free trial was still active and had not been cancelled prior to the renewal date. As per our terms and conditions (Section 6.6), subscriptions automatically renew after the free trial period unless cancelled beforehand. Even when a subscription is cancelled after the billing date, access to all courses typically continues until the end of that billing period.

However, we understand that you subsequently initiated a dispute with PayPal for this payment. Once a chargeback or dispute is raised, the funds become locked with PayPal, and we are no longer able to directly process a refund or manage access to your account from our end. The resolution of the payment and any potential refund will now be handled directly by PayPal through their dispute resolution process. We advise you to follow up with PayPal for further updates on the status of your dispute.

We also apologize if you felt your emails were not being responded to. Please be assured that your case has been actively reviewed and addressed by our support team, as reflected in the communications you received.

We value our users and regret that your experience has been so negative. We hope that PayPal is able to resolve your dispute to your satisfaction.

Sincerely,

Vastaus yritykseltä Upskillist

19. toukok. 2025

Dear John,

Thank you so much for your fantastic review!

We are absolutely delighted to hear that you consider Upskillist to have the best online courses and that you find our topics helpful and well-researched. It's wonderful to know that we are consistently providing you with the information you need.

Our team works hard to create valuable and relevant course content, and your feedback is a great affirmation of those efforts. We're thrilled that you see the value in what we offer!

Thank you again for your kind words and enthusiasm. We truly appreciate your support!

Sincerely,

Vastaus yritykseltä Upskillist

13. toukok. 2025

Dear Lora,

Thank you so much for your heartwarming review!

We are absolutely delighted to hear that you had such a positive experience with our customer service. It's wonderful to know that Parker was able to assist you effectively and with empathy.

We truly value providing personalized and caring support to our customers, and it's incredibly rewarding to hear that it made a difference to you. We'll be sure to pass along your kind words to Parker!

Thank you again for your feedback. We appreciate you recognizing our commitment to customer experience.

Sincerely,

Vastaus yritykseltä Upskillist

5. toukok. 2025

Dear Koki,

Thank you so much for your incredibly kind words!

We are absolutely thrilled to hear that you're enjoying the teaching and learning experience at Upskillist. It's wonderful to know that you appreciate the pace, the opportunity to reflect, and the support we provide.

We strive to create a learning environment that is both effective and enjoyable, and your feedback confirms that we're on the right track.

Thank you again for your fantastic feedback! We truly appreciate your support.

Sincerely,

Vastaus yritykseltä Upskillist

24. huhtik. 2025

Dear Abdulla,

Thank you so much for your positive review and thoughtful suggestion!

We're delighted to hear that you're enjoying learning with Upskillist and that you appreciate the teaching quality, knowledgeable instructors, and clear explanations. It's wonderful to know that you find our platform effective for gaining new skills.

We also appreciate your suggestion regarding collaboration with a well-known university or academy to enhance certificate recognition. That's a very insightful point. We understand that such endorsements can significantly increase the value and credibility of our qualifications, and we are always looking for ways to empower our learners further.

Please be assured that we take your feedback seriously. We are continuously exploring opportunities to improve our platform and the recognition of our certificates. Your suggestion is valuable and will be taken into consideration as we move forward.

Thank you again for your support and for helping us strive for excellence!

Sincerely,