Upskillist Arvostelua 4 068

Vastaus yritykseltä Upskillist

25. huhtik. 2025

Dear Sakshi,

Thank you for your positive review!

We are delighted to hear that you appreciate the multiple course options, accessibility of notes, and flexibility in completing courses.

We're also glad you find the assignment module helpful for self-assessment and practice. We believe these features contribute significantly to effective learning.

Thank you for sharing your experience!

Sincerely,

Vastaus yritykseltä Upskillist

21. huhtik. 2025

Dear Nomthandazo,

Thank you so much for your glowing review!

We're absolutely delighted to hear that you're having such a positive experience with Upskillist and that you discovered us through Vodacom. It's fantastic to know that you're broadening your knowledge and finding our courses helpful in learning new skills.

We're especially pleased that you're enjoying our platform and finding it to be a great way to learn. That's exactly what we strive for!

Your enthusiasm is truly encouraging, and we're thrilled that you're planning to continue your learning journey with us. We appreciate your support and will definitely keep up the good work!

Sincerely,

Vastaus yritykseltä Upskillist

21. huhtik. 2025

Dear Wendy,

Thank you for taking the time to share your detailed feedback. We appreciate your honesty, even though it highlights some significant areas where we need to improve.

We sincerely apologize for the issues you experienced with the UX Design course.

Quiz Quality: We acknowledge your comments about the quizzes. We are concerned to hear about the duplicate questions, grammatical errors, and unclear questions. This is not the standard we aim for, and we are committed to reviewing and revising the quizzes to ensure they are accurate, error-free, and contribute to a positive learning experience.

Chatbot: We also regret that you had a frustrating experience with our chatbot. We understand that an unhelpful or unintuitive chatbot can be a major source of annoyance. We are continuously working to improve our automated support systems to provide more effective and efficient assistance. Your feedback will be invaluable in this process.

Certificate Purchase: We are particularly concerned about your experience with purchasing the course certificate. We understand your frustration with the lack of a clear checkout process and the subsequent charge. We strive for transparency in our transactions, and it is unacceptable that you felt misled into purchasing something you did not intend to buy.

We have investigated the circumstances surrounding your certificate purchase. While we offered the certificate for free after you expressed your intent to cancel, this does not excuse the initial lack of clarity in the purchase process.

We are taking the following actions:

Reviewing the purchase process for certificates: We will thoroughly examine and revise the process to ensure clear and prominent purchase confirmation steps, making it explicit when a purchase is being made.

Auditing course content: We will conduct a comprehensive audit of the UX Design course, specifically the quizzes, to correct errors and improve clarity.

Improving customer support training: We will reinforce training for our customer support team to ensure they are equipped to handle issues like yours with empathy and efficiency.

We understand that your experience has damaged your trust in Upskillist, and we are truly sorry for that. We value your feedback and are committed to taking concrete steps to prevent similar issues from happening in the future.

Sincerely,

Vastaus yritykseltä Upskillist

21. huhtik. 2025

Dear Kai,

Thank you for sharing your honest feedback about your experience with Upskillist. We understand your frustration, and we want to address your concerns.

We sincerely apologize for the difficulties you've encountered with our customer service. It is unacceptable that you've had trouble getting a response from our team. We are actively working to improve our response times and ensure that all customer inquiries are addressed promptly and effectively.

Regarding the charge you received, we understand your concern about being charged before the end of your free trial. This is not our standard practice, and we are looking into why this might have occurred. We want to clarify that while payment information is often required for free trials to ensure a seamless transition to a paid subscription, charges should not be applied prematurely.

We also appreciate your feedback on the course content and teaching style. We strive to provide engaging and effective learning experiences, and we are sorry to hear that the classes you've taken felt boring. We are continuously working to improve our course content and delivery to meet the diverse learning needs of our students.

Finally, we acknowledge your point about additional costs for materials and certifications. We aim to be transparent about our pricing, and we will review how this information is presented to avoid any misunderstandings.

We are taking your feedback seriously and are committed to improving in the areas you've highlighted. We would like to investigate your specific situation further to address the unauthorized charge. Please provide us with your account details(registered email address) or any relevant transaction information at "social@upskillist.com" so we can assist you.

Sincerely,

Vastaus yritykseltä Upskillist

18. huhtik. 2025

Dear Bianca,

Thank you so much for your wonderful review!

We're thrilled to hear that you find Upskillist user-friendly and informative, and that you're happy with how you discovered us through Vodacom's Vodabucks and the Vodapay app. It's fantastic to know that you feel this will open new doors for you – that's exactly what we aim for!  

We truly appreciate your recognition of the collaboration between the Vodacom group and Upskillist in providing accessible education.  

And we're especially pleased that you appreciate our motivational emails! We believe that encouragement and support are essential to help learners stay engaged and achieve their goals.

Thank you again for your kind words. We're delighted to have you as part of the Upskillist community.

Sincerely,

Vastaus yritykseltä Upskillist

17. huhtik. 2025

Dear Alex,

Thank you for your positive feedback on our lesson structure! We're glad you're finding it helpful.

Regarding your question about obtaining a job with an Upskillist certification without a college or university qualification, it's important to provide a nuanced answer.

Upskillist certifications can definitely enhance your job prospects. They demonstrate that you've acquired specific skills and knowledge in a particular field. This can make you a more attractive candidate to employers, especially for roles where those skills are highly relevant.

Many employers value practical skills and experience alongside, or sometimes even in place of, traditional degrees. In certain industries, a strong portfolio and proven abilities can be just as important as formal education.

However, some employers or specific job roles may still require a college or university degree. This is often the case in fields that are heavily regulated (like healthcare or law) or that involve advanced theoretical knowledge.

Ultimately, whether you can get a job with an Upskillist certification alone depends on:

- The specific job and employer requirements.
- The industry you're targeting.
- Your overall skills, experience, and portfolio.

We recommend researching the requirements for the types of jobs you're interested in and highlighting the skills you've gained through Upskillist in your applications and interviews.

We hope this information is helpful!

Sincerely,

Vastaus yritykseltä Upskillist

9. huhtik. 2025

Dear Jason,

Wow, thank you so much for your incredibly encouraging review!

We are absolutely thrilled to hear that Upskillist is helping you pursue your career goals and that you feel well-equipped for success. It's fantastic to know that you're finding our instructors to be excellent mentors and that the program's structure is motivating and rewarding.

At Upskillist, we strive to provide not only the necessary knowledge and skills but also the support and inspiration that empowers our students to achieve their aspirations. Your words affirm that we are on the right track, and we are truly grateful for your acknowledgment.

Thank you for your commitment and hard work! We have no doubt that you will achieve great things, and we're honored to be a part of your journey.

Sincerely,

Vastaus yritykseltä Upskillist

9. huhtik. 2025

Dear Barbara,

Thank you for your fantastic feedback!

We're so pleased to hear that you're finding the course engaging and that the instructor's pace is working well for you. It's great to know that you're finding the information valuable and easy to follow. We strive to create content that is both informative and enjoyable to learn from.

We hope you continue to have a positive experience with the remaining modules. Thank you for sharing your thoughts!

Sincerely,