Upskillist Arvostelua 4 068

Vastaus yritykseltä Upskillist

21. heinäk. 2025

Dear Bridget,

Thank you for your review. We understand you are eager to learn and gain more information about your education, and that you're seeking assistance to help you understand concepts more effectively.

Your feedback is very important to us, and we are here to support your learning journey. We noticed your review was marked as 1-star, and given your comments seem to be a request for more personalized guidance rather than a direct criticism of the platform's functionality, we wanted to check if this rating was perhaps selected by mistake, or if there's a specific issue that led to it. We would greatly appreciate it if you could consider updating your rating if your concern is primarily about getting more direct support.

To ensure we can provide the best assistance, could you please share more details about what you're trying to learn, what specific information you need, or which concepts you're finding difficult to understand? This will help us direct you to the right resources or connect you with the appropriate support.

Please feel free to reach out to our dedicated support team directly at support@upskillist.com. We are committed to helping you succeed and ensuring you have a positive learning experience.

Sincerely,

Vastaus yritykseltä Upskillist

7. heinäk. 2025

Dear Nellie,

Thank you so much for your positive review! We are delighted to hear that you find Upskillist a "great platform to learn a new skill" and that our videos and notes are helping you learn more easily.

We also truly appreciate your valuable suggestion regarding providing correct and incorrect answers after assessments. This is excellent feedback, and we agree that it could significantly enhance the learning experience by allowing students to understand their mistakes and learn more effectively. We will certainly pass this suggestion on to our development team for consideration as we continuously work to improve our platform.

Thank you again for your kind words and helpful input! We wish you all the best in your learning journey.

Sincerely,

Vastaus yritykseltä Upskillist

3. heinäk. 2025

Dear Nismah,

Thank you so much for your incredibly detailed and insightful review! We are truly delighted to hear that after more than four years, you continue to find our platform a "good" place for learning, with a wide range of courses that help you reach your eager. It's fantastic to know that our practical focus, free and premium tools, and promotions, like those you experienced with the Graphic Design diploma, are proving beneficial. We also appreciate your kind words about our continuously added new features and annual offers.

We especially value your comprehensive advice on how to get the "ultimate benefits of the course" by utilizing all materials, attending videos, completing assignments, and practicing. This advice is incredibly helpful for other learners.

We also genuinely appreciate your honesty regarding the areas where we need to improve. We are truly sorry that:

Our pricing policy is not as clear as it should be. We acknowledge that this has caused confusion for you and others, and we are actively working on enhancing the transparency of our membership benefits, certificate options, and any associated costs for individual modules or hard-copy diplomas.

You've experienced inconsistency with course materials sometimes requiring extra fees. This is not the intended experience for members, and we are investigating this to ensure consistent and clear access to all promised materials.

A dedicated mobile app is currently missing. We understand the importance of mobile access for flexible learning. We will definitely forward your suggestion to our management.

Your feedback is invaluable to us, especially from a long-term, engaged student like yourself. It helps us pinpoint critical areas for improvement to ensure a better and more transparent experience for everyone.

Thank you again for your continued trust and for helping us grow.

Sincerely,

Vastaus yritykseltä Upskillist

26. kesäk. 2025

Dear Florentyna,

Thank you for taking the time to provide such detailed and candid feedback on your Upskillist experience, particularly regarding the Diploma in Share Trading Investment Programme and the accounting course. We truly appreciate your honesty, as it highlights critical areas where we need to improve.

We are sincerely sorry that your experience so far has been largely negative, leading you to describe it as "10% teaching, 90% rubbish" and feel subjected to "100% hard sells." This is certainly not the impression or value we intend to convey.

We acknowledge your concerns regarding the:

Sales Tactics & Pop-ups: We understand that the frequency and nature of our promotional offers, including countdown timers and pop-ups, have created a heavy and intrusive experience. We recognize how frustrating this can be and are actively reviewing our marketing approach to ensure it is less disruptive and more respectful of your learning environment. We apologize for any feeling of pressure or deception.

Video Player Functionality: We apologize for the clunky video player experience, particularly the inability to pause by clicking the middle of the screen and the difficulty with navigation. This feedback is extremely valuable and has been immediately passed on to our technical team for review and improvement.

Course Content Quality: Your comments on the content itself are of utmost importance. We are genuinely concerned to hear that both the Share Trading and Accounting courses felt padded with "fluff," irrelevant, and excessively repetitive content, to the point of being "grating."

We specifically apologize for the "inspirational speaker" style and lack of concise, actionable information in the stock lessons, and the excessive historical context in the accounting course. This is not how we intend our lessons to deliver value.

We are immediately escalating your specific feedback on these two courses to our content development and instructor teams for a thorough review. We aim for our lessons to be efficient, informative, and engaging, delivering clear facts and practical knowledge without unnecessary repetition.

We understand your disappointment, especially as someone committed to learning and making the most of your trial. We are deeply committed to providing high-quality, impactful education, and your review makes it clear that we have work to do in these areas.

While we are working to address these issues, if you decide to explore other courses, we genuinely hope you might find some that better suit your learning style. In the meantime, please know that your detailed critique is invaluable to us.

Thank you again for your patience and for helping us identify these crucial areas for improvement.

Sincerely,

Vastaus yritykseltä Upskillist

26. kesäk. 2025

Dear Aleksandr,

Thank you so much for your thoughtful and positive review! We're delighted to hear that you found Upskillist a great place to start learning something new and that you appreciate the wide variety of courses we offer.

We're especially pleased that our customer support made such a positive impression on you. It means a lot to us that you found our team kind, responsive, and genuinely caring about your experience. Our team puts a lot of effort into client satisfaction, and your recognition is truly rewarding.

We also appreciate your honest feedback regarding the advanced nature of the content. We understand that while our courses are designed to be very helpful for beginners and those looking to build foundational knowledge, seasoned professionals may require more advanced or specialized material. Your insight is valuable as we continually work to expand and deepen our course offerings.

Thank you again for your solid recommendation and for leaving us with such a positive impression.

Sincerely,

Vastaus yritykseltä Upskillist

15. kesäk. 2025

Dear Victor,

Thank you so much for your incredibly heartwarming and inspiring review. It truly means the world to us to read your words.

We are absolutely delighted that Parker was able to extend your course access, giving you the extra time you needed to continue your learning journey. It's profoundly moving to know that this opportunity is helping you prove to yourself what you are capable of achieving.

Your determination and positive spirit are truly admirable. We are here to support you every step of the way, and we are rooting for your success.

Thank you for being a part of the Upskillist community and for sharing your powerful story.

Sincerely,

Vastaus yritykseltä Upskillist

15. kesäk. 2025

Dear Raghav,

Thank you so much for your incredibly kind and detailed review!

We are absolutely thrilled to hear that you find our platform very user-friendly, informative, and that our real-life scenarios help you visualize concepts effectively. It's truly rewarding to know that we are living up to our name and helping you upskill in a way that makes you feel confident and delighted.

We're especially pleased that our personalized emails motivate you to continue your learning journey and level up your skills. That's exactly the kind of support we aim to provide.

Thank you for being such an enthusiastic part of the Upskillist community! We're excited for your continued success and learning with us.

Sincerely,

Vastaus yritykseltä Upskillist

11. kesäk. 2025

Dear Clinton,

Wow, thank you so much for your incredible review!

We are absolutely thrilled to hear that you've had such a great experience with Upskillist and that you feel it's never too late to rebrand your skill set. Your words, "you changed my life," are truly the highest compliment we could receive, and they deeply motivate our entire team.

It's inspiring to know that our platform is making such a significant positive impact on your journey.

Thank you again for sharing your success story! We are so proud to be a part of your learning and rebranding journey.

Sincerely,

Vastaus yritykseltä Upskillist

1. kesäk. 2025

Dear Tebogo,

Thank you for your review and for sharing your feedback. We're pleased to hear that you found our service "Good and simple."

We are continuously striving to enhance our offerings, and a neutral rating doesn't provide us with specific insights into areas where we might improve.

If you have any further comments or details about your experience that you'd be willing to share, we would be very grateful. We also kindly invite you to reconsider your rating to ensure it fully reflects your overall experience with us.

Thank you again for your time and input.

Regards,

Vastaus yritykseltä Upskillist

30. toukok. 2025

Dear Heide,

Thank you for reaching out and for your detailed feedback regarding your migration from Shaw Academy to Upskillist. We sincerely apologize for the frustration and inconvenience you've experienced with logging in, finding our app, and getting support. We understand how important it is to have seamless access, especially as a valued lifetime customer.

The migration usually takes up to 24 hours. So, you might have been able to login to the old platform during the migration process, but since the migration is complete, you can now login to the Upskillist platform using your registered email address.

Regarding your access:

- Your account has indeed been successfully migrated to our new platform, www.upskillist.com.
- You can access your courses and dashboard directly through a web browser on any device (desktop, tablet, or mobile).
- We understand your desire for a dedicated app. Please note that we currently do not have an Upskillist app available in the Play Store. We are actively working on developing our app, and we will notify all users immediately once it goes live. We apologize for any confusion this may have caused.

We also appreciate your candid feedback on the ChatGPT course materials and presentation style. You are correct in your observation: the content of our ChatGPT courses, such as "ChatGPT for Professionals" and "How to use Chat GPT?" is indeed completely prepared by AI. This approach was specifically chosen to demonstrate the remarkable potential of AI in autonomously generating educational content without human intervention or outside research. While this showcases the power of AI, we understand that this might lead to a more theoretical or repetitive style that doesn't suit all learning preferences.

We take your feedback seriously, particularly your comments about the engaging content and passionate presenters you valued from Shaw Academy. We are continuously striving to balance innovative content creation with effective and engaging teaching methods. We recognize your need for concise, fact-driven lessons and appreciate your perspective as a busy professional.

We would be happy to connect you with a real person to assist with your login and membership issues immediately. We will ensure a dedicated support team member reaches out to you directly to sort out your access and any other concerns you may have. Please keep an eye in your inbox.

Thank you for your patience and for helping us improve.

Kind regards,