Phil is always supportive and goes the extra mile to solve issues if they occur. My preferred ship-chandler by a mile.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We equipped our brand new boat with running rigging from upffront/Kohlhoff. It was such a pleasure to work together with Calanach. He really knows his job and provided us with very professional advice... Näytä lisää
Yritys on vastannut
I was seeking a rare-sized set of turnbuckles for the port and starboard staysail stays on my Ta Shing Baba 35, and was happy to discover help from Upffront. Lauren and Aleena could not have been... Näytä lisää
Yritys on vastannut
Web shop was not the most intuitive to manage the addons that there was needed. There would be room for improvement. Goods were correct, points from that. Also the inhouse comminication about ord... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Our vision is simple: To make buying performance sailing hardware and rigging systems safer and easier by offering the best end-to end experience, through a website you love to use.
Yhteystiedot
4,5
Erinomainen
212 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
1 month waiting for order to be sent
I would like to be able to say that it was a good experience but I can't. Way too long waiting for the order to be prepared and shipped.
Should be 2 stars but your customer support was extremely quick to answer, so 3 stars.
Cheers
Teo
31. heinäkuuta 2022
Vastaus yritykseltä Upffront.com
Hello Teo, Thank you for your feedback! We apologies for the long delivery time - everyone in the industry is struggling with lead times at the moment and it is very challenging.
Everything in order but three important…
Everything in order but delivery was three important days later…
12. elokuuta 2022
Vastaus yritykseltä Upffront.com
Hello, Thank you for your feedback! We apologies for the long delivery time - everyone in the industry is struggling with lead times at the moment and it is very challenging.
Vastaus yritykseltä Upffront.com
Hello Kaarel, thank you for leaving us a review. We are really sorry that you did not get the service you expected but we appreciate the feedback.
Vastaus yritykseltä Upffront.com
Hi Alexandre, thank you for the kind words! Our team work hard to provide excellent service, so it’s great to see that reflected in your review. Hope we can be of help again soon!
Muito Bom!
Foi uma excelente experiência, os prazos de entrega foram cumpridos e a encomenda chegou em perfeitas condições, Muito Bom!
19. heinäkuuta 2022
Vastaus yritykseltä Upffront.com
Olá, Obrigado por tomar o tempo para nos deixar uma ótima revisão. Nós realmente apreciamos seus comentários positivos. 🙂
Quick and smooth service.
11. heinäkuuta 2022
Vastaus yritykseltä Upffront.com
Hello Johan, thank you for taking the time to leave us a great review. We really appreciate your positive comments.
Great buy - Andersen Winches…
I bought a couple of Andersen Winches for my Folkboat and Upffront were really great to deal with.
From the initial advice on the best size winch to select, to a simple easy to understand quote with interactive chat, to payment and shipping - everything was flawless. Received my winches next day and they are exactly what I ordered and wanted. Highly recommend to anyone… thank-you to everyone at Upffront for making my purchase experience so good.
6. heinäkuuta 2022
Vastaus yritykseltä Upffront.com
Hi Jon, thanks for the kind words! Our team work hard to provide excellent service, so it’s great to see that reflected in your review. Hope we can be of help again soon!
Vastaus yritykseltä Upffront.com
Hello Peter, thank you for taking the time to leave us another great review! We really appreciate your positive comments.🙂
I'm happy with the Product and with…
I'm happy with the Product and with sending time. But to send an envelope to Lithuania and charge around 18€ is not acceptable.
14. kesäkuuta 2022
Vastaus yritykseltä Upffront.com
Hello Aidas, thank you for your review. I'm sorry to hear that you feel our shipping prices are too high, we make a concerted effort to keep our prices as low as possible while still providing a fully traceable shipping service. As you can imagine there has also been a significant rise in transport costs in the last 6 months. That said, I understand your frustration and will pass along your feedback to our team.
Vastaus yritykseltä Upffront.com
Hello Kumar, thank you for taking the time to leave us a great review. We really appreciate your positive comments.
Upffront provided a fast and reliable…
Upffront provided a fast and reliable service and offer industry leading products that other providers do not offer. Additionally they're knowledgeable and offer a personal touch.
5. kesäkuuta 2022
Vastaus yritykseltä Upffront.com
Hello Lawrence, thanks for leaving us a review. We really appreciate it. We work hard to deliver a knowledgeable and personal touch, so we're glad you're pleased with our service. Hope we can help again in the future. 🙂
Consistently great!!!
30. toukokuuta 2022
Vastaus yritykseltä Upffront.com
Hello Nuno, thank you for the kind words! Hope we can be of help again soon! 🙂
Unfortunately my small order took three…
Unfortunately my small order took three weeks to be shipped.
22. toukokuuta 2022
Vastaus yritykseltä Upffront.com
Hi Peter,
Thank you for leaving your feedback on Trustpilot and we must apologise for the delay in shipping your Loop Cover shackles order. We were reliant on the manufacturer building some new ones and unfortunately, like everyone over the last few months, they have been completely overwhelmed with orders and these shackles got pushed down their priority list.
As an apology we will organise a discount voucher to be sent to you for any further hardware requirements you may have over the summer.
We hope we can do better next time!
It has been a pleasure doing business…
It has been a pleasure doing business with you. Always very constructive discussion and help. Still waiting for the last piece of my order but I trust it will be on the way.
2. toukokuuta 2022
Vastaus yritykseltä Upffront.com
Hello Sandro, thank you for taking the time to leave us a great review. We really appreciate your positive comments.🙂
Vastaus yritykseltä Upffront.com
Hello Kup, Thanks for your feedback and glad we could provide the best offer! We apologies for the long delivery time - everyone in the industry is struggling with lead times at the moment and it is very challenging.
Excellent service and communication.
26. huhtikuuta 2022
Vastaus yritykseltä Upffront.com
Hello David, thank you for taking the time to leave us a review and we are so happy to hear your comments. Hope to help again soon. 🙂
Great customer service
Great customer service and prompt reply on every query. As a business customer, the only thing to be counted is: at the moment of the purchase, I wasn't advised the product was out of stock, so I had a few days delay, which caused me some hassle as I had deadlines to meet. Nothing major, but it's good to be 100% sure before you proceed on order.
19. huhtikuuta 2022
Vastaus yritykseltä Upffront.com
Hello Monique, Thanks for your feedback and we are really happy that we could help with every query :) We apologies for the delay with this order - everyone in the industry is struggling with lead times at the moment - it is very challenging.
Order seemed to be forgotten until 3…
Order seemed to be forgotten until 3 weeks after placing it I emailed a reminder. Upffront then told me that the colour I ordered was not available, so could I accept an alternative? Finally received confirmation of shipment of the new colour a full 4 weeks after I placed the order. Item has still not arrived as I write. Very unusual that Upffront would be so tardy, previous experiences have been very positive and delivery very prompt.
19. maaliskuuta 2022
Vastaus yritykseltä Upffront.com
Hello Paul, thank you for leaving us a review. We are really sorry that you did not get the service you expected but we appreciate the feedback. Our team will be in contact and again we are really sorry for the mistake, but we hope we can help in the future.
Helpful staff but make sure you know what you are ordering.
All the staff have been very helpful and the product is good, however, supply chain issues (the item took three months to arrive) and initial confusion over the item I wanted caused by incorrect information provided means I cannot give them five stars.
10. maaliskuuta 2022
Vastaus yritykseltä Upffront.com
Hi Martin - Thanks for your feedback and we are glad you like the product :) We apologies for the delay with this order - everyone in the industry is struggling with lead times at the moment - it is very challenging. Our aim is to provide the best technical product information because we know information can be quite poor in our industry. In this instance it was two different product drawings with the same product code which lead to the confusion - just shows we need to always be vigilant!
It did not fit and therefore i sent…
It did not fit and therefore i sent back which was exepted
12. helmikuuta 2022
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