Phil is always supportive and goes the extra mile to solve issues if they occur. My preferred ship-chandler by a mile.
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We equipped our brand new boat with running rigging from upffront/Kohlhoff. It was such a pleasure to work together with Calanach. He really knows his job and provided us with very professional advice... Näytä lisää
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I was seeking a rare-sized set of turnbuckles for the port and starboard staysail stays on my Ta Shing Baba 35, and was happy to discover help from Upffront. Lauren and Aleena could not have been... Näytä lisää
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Web shop was not the most intuitive to manage the addons that there was needed. There would be room for improvement. Goods were correct, points from that. Also the inhouse comminication about ord... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Our vision is simple: To make buying performance sailing hardware and rigging systems safer and easier by offering the best end-to end experience, through a website you love to use.
Yhteystiedot
4,5
Erinomainen
212 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Phil is always supportive and goes the…
Phil is always supportive and goes the extra mile to solve issues if they occur. My preferred ship-chandler by a mile.
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Upffront.com
Thanks for the positive feedback John :)
VENDONO DEI PRODOTTI / ACCESSORI che NON hanno in magazzino.....
Buon Giorno
ho ricevuto ieri il pacco......anche se mi sono arrabbiato molto per il ritardo ingiustificato del mio ordine ....devo riconoscere che
Imogen Anniss se, non è il titolare ma è un dipendente, ha gestito molto bene questo disservizio perciò a lui voto 10
per quanto riguarda la logistica e l'aggiornamento scorte sul sito VOTO 4
ho riscontrato che molti altri clienti /utenti hanno avuto lo stesso problema di ritardi sconsiderati ....
Attenzione perchè il cliente che acquista per la prima volta ha paura di perdere i soldi in queste situazioni ...la fiducia per essere recuperata
richiede costi e dispendio di energie .
Cordiali Saluti Edoardo Pumo Rapallo Italia
-------------------------------
questo è il mio ordine del 18 marzo 2026 :
Ordine di vendita SO36147
Data ordine: 18/03/2026
Data di scadenza: 17/04/2026
Indirizzo di fatturazione e spedizione:
edoardo pumo
st. san maurizio di monti 174
rapallo GE 16035
Italia
Ordini di consegna
UF/OUT/23257 Data: 13/04/2026
Preparazione
Tariffazione
Prodotti Quantità Prezzo unitario Sconto % Imposte Prezzo totale
[R-RF76] Ronstan Avvolgitore per fiocco - Tamburo, 65mm
1,0 Unità
86,78
73,76
15% 22% 89,99 €
[R-RF78B] Ronstan Girello a barilotto - Occhio/Forcella
1,0 Unità
44,91
38,17
15% 22% 46,57 €
Standard Europe (Free above 250 EUR)
1,0 Unità
8,37
22% 10,21 €
Importo imponibile 120,30 €
Imposte 26,47 €
Totale 146,77 €
Queste sono le comunicazioni e le scuse della societa':
edoardo pumo
Pubblicato il aprile 1º 2026, 8:08:31 pm
Caro Imogen ,
le Vostre scuse NON SONO PIU' ACCETTATE ...
faro' una recensione pessima su TRUSTPILOTE .COM
Lei domani DEVE SPEDIRE I MIEI 2 OGGETTI con spedizione veloce e deve seguire personalmente CHE VENGA SPEDITA
NON DOVETE pubblicizzare dei prodotti che NON AVETE.
Il mio ordine è del 18 marzo la barca è ferma in cantiere aspettando i vostri pezzi
Edoardo Pumo
avatar
Upffront.com, Imogen Anniss
Pubblicato il aprile 1º 2026, 10:55:59 am
Ciao Edoardo,
ci scusiamo per il ritardo del suo ordine. Nel corso della nostra vendita primaverile, questo ordine è purtroppo sfuggito al controllo e mi dispiace molto per la svista.
Provvederò a spedire l’ordine oggi e le invierò a breve le informazioni di tracciamento.
Ancora una volta, mi scuso per il ritardo e per l’inconveniente causato.
Cordiali saluti
Imogen
Hi Edoardo,
Apologies for the delay with your order. In the chaos of our spring sale this order slipped through the cracks, I am very sorry for the oversight.
I will get this shipped today. I will follow up shortly with tracking information.
Once again apologies for the delay and the inconvenience.
Regards
Imogen
Il team Upffront
upffront.com | +49 431 2202140
avatar
edoardo pumo
Pubblicato il aprile 1º 2026, 12:55:01 am
imogen buon giorno
avete spedito i miei 2 articoli / pezzi...?
grazie edoardo pumo
avatar
Upffront.com, Imogen Anniss
Pubblicato il marzo 20º 2026, 10:48:58 am
Ciao edoardo,
Grazie per il tuo ordine su Upffront.com!
Siamo attualmente in attesa dell’arrivo di:
[R-RF78B] Ronstan Girello a barilotto - Occhio/Forcella
Questo articolo è in ordine e dovrebbe tornare disponibile all’inizio della prossima settimana. Prevediamo di spedire il tuo ordine entro e non oltre giovedì prossimo. Ci scusiamo per questo piccolo ritardo.
Non appena il tuo ordine sarà imballato e pronto per la spedizione, ti invierò il numero di tracciamento e i dettagli della spedizione.
Se nel frattempo hai domande, non esitare a contattarmi — sarò felice di aiutarti.
Cordiali saluti
Hi edoardo,
Thank you for your order with Upffront.com!
We are currently awaiting the arrival of:
[R-RF78B] Ronstan Girello a barilotto - Occhio/Forcella
This is on back order and due to be in stock early next week. We anticipate shipping your order by Thursday next week at the latest. I apologise for the small delay with your order.
As soon as your order is packed and ready for dispatch, I will follow up with the tracking number and shipping details.
If you have any questions in the meantime, please don’t hesitate to reach out—I’d be happy to assist.
Regards
Imogen
Il teamupffront.com | +49 431 2202140
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
I bought the SureCheck Tension meter…
I bought the SureCheck Tension meter and I am very happy with this new tool. It’s a must to have one onboard.
Communications, Packaging was perfect, delivery rapid. Professional !
Best Regards
Azzurra Charter
15. joulukuuta 2025
Oma-aloitteinen arvostelu
excellent service
I made a small order. The item was not availble but immediately notified by the company.
then updated with the arrival of the item. Packaging was perfect, delivery rapid. thank you
30. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Upffront.com
Hi Paolo - It was a pleasure doing business with you - I hope we see you back soon! :)
Great communication
Great communication! Quick to respond. Part as ordered. Shipping to Sardinia.
25. maaliskuuta 2025
Oma-aloitteinen arvostelu
Excellent …
Excellent communication and customer service from start to finish. Highly recommend
30. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Upffront.com
Thanks for the review Caroline :)
Fantastic service and communication
Fantastic service and communication from Phil and his team, who arranged special next day delivery to the UK for me when a part was out of stock from all of my local suppliers. They took a phone call out-of-hours on Tuesday evening and had confirmed dispatch before 9am on Wednesday morning. Thank you.
6. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Upffront.com
Thanks for the feedback and we were happy we could help source the part in time for your regatta.
Excellent service and exchange with…
Excellent service and exchange with their staff, namely Phil Anniss who was of great help in supporting and delivering what I requested in urgency.
Well done, all stars deserved!
1. heinäkuuta 2024
Oma-aloitteinen arvostelu
easy and straight forward
8. helmikuuta 2024
Vastaus yritykseltä Upffront.com
Thanks for the review Andreas - That's just how we like orders to go as well! :)
Sailboat hardware delivery
Hi, the part I was looking for was severely out of stock. The Team at Ipfront, advised quickly, kept me in the look and delivered ahead of the discussed delivery date. Will continue to use and recommend your services. thank you!
2. helmikuuta 2024
Vastaus yritykseltä Upffront.com
Thanks for the review Richard - we are connected to warehouses across Europe and we can often find items that are out of stock in individual countries. Happy we could get it to you quickly.
Small item order
Yes, the order was a bit delayed as it was not clear if the items were in stock or not.
However, they did arrive in good time
8. helmikuuta 2024
Vastaus yritykseltä Upffront.com
Hi Peter - Thank you for your review. We source from multiple warehouses across Europe which enables us to offer a greater range of products. In this instance, one warehouse's stock info was inaccurate so we had to source from an alternative supplier, which led to the slight delay. I hope we will see you again soon at upffront.com
Great service and communication!
17. tammikuuta 2024
Vastaus yritykseltä Upffront.com
Dear Alex, thank you very much for your 5* review! We will be happy to help you again any time.
Upffront m'a procuré un article…
Upffront m'a procuré un article d'accastillage que je n'ai pas pu avoir en France. Commande et livraison rapides. Merci.
22. tammikuuta 2024
Vastaus yritykseltä Upffront.com
Bonjour Thoma! Nous vous remercions pour votre excellent commentaire et votre retour d'information sur notre boutique en ligne. Nous espérons vous aider à nouveau à l'avenir!
Online shops serious but shipping…
Online shops serious but shipping arrived after about two weeks from the order and insufficient communication.
I wrote several e-mails to ask for shipping times but I never got an answer
22. tammikuuta 2024
Vastaus yritykseltä Upffront.com
Dear Guiseppe, we apologise for the delay with your order! We work with many warehouses across Europe to offer as many interesting products to our customers as possible. In this instance rather than shipping direct to you, your product was shipped to our central warehouse before, then, being shipped on to you. This is what caused the delay, which, regrettably, we did not communicate to you properly! We strive for excellent customer service and we have already made changes to our processes to try to ensure this does not happen again. We'd like to offer you a personal discount on your next order about which we will be in touch via email.
Reliable and fast
14. joulukuuta 2023
Vastaus yritykseltä Upffront.com
Thank you for your 5* review! We are doing our best to get top reviews. Hope you will shop with us again!
Customer service was excellent...
26. joulukuuta 2023
Vastaus yritykseltä Upffront.com
Thank you for rating our customer service so high. We will work harder to get an even better review from you next time!
5 stars if the delivery were faster ;-)
14. joulukuuta 2023
Vastaus yritykseltä Upffront.com
Appreciate your feedback and high score, we wish we could control the delivery time!
Vastaus yritykseltä Upffront.com
Happy to hear you're enjoying your new purchase, Alfredo! Thanks for buying with us and we hope to help you again.
Vastaus yritykseltä Upffront.com
Thank you for your 5-star review! It means a lot to us. Happy to help you again!
Vastaus yritykseltä Upffront.com
Dear Fátima, thank you so much for your feedback! We are doing our best in deliveries and customer service. We hope you will shop with us again!
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