gov.uk Arvostelua 

I have needed help from UC helpline with a change of circs, the first person I spoke to huffed at me, and was mumbling under her breath about me. The help at that point was bad, then it got worse, I then needed to call back as the me and my family were underpaid, I work for DWP, and apparently they think if you are on UC you could not work for DWP, while I was on the phone the 2nd time, a women said that I needed to send JMs and wait for a work coach to get back to me about an under payment, this is NOT the procedure at all, as I work full time I don't have a work coach, she then read a script to me that was that quick I didn't understand a word, I then said 'i know you have 7 minutes to get me off the phone, but what you told me is not the procedure', at that point she became confrontational and told me I knew nothing, how would I know the procedure, and laughed at me, then I said I work for DWP and this is not the procedure, she then told me ' you don't work for DWP, you know nothing' at this point things were going down hill fast, she then refused to give me her name, if she had looked on my account properly she would have seen that I do in fact work for DWP, the 3rd phone call was pretty much the same disgusting attitude. This is not a racist remark on anyway, but the 3 people with the most disgusting attitudes towards the CLs all have the same Nigerian accent, as i said this is not racism, this is a observation based on the disgusting service i received. I can not believe they are not monitored for their behaviour, if it was the CLs with that behaviour they would be warned.I do not recommend this service at all and if I could leave 0 stars I would have.

My 1st month and understood already. ESA never a problem whatsoever. I applied through them. Can barely navigate this system, send emails, the very basic or less.
I regretted not doing it online considered I did not know how to copy and paste let's say. Then read some of your online journal reviews, and your own problems with UC. Same 💩 really. When applied even before as informed of process, I must admit I've dealt with the most exquisite cordial attentive supportive people. CJENWO if you recognise those letters in yourself than you know who you are.
But that is the office that helps whom can't do online for whatever reason. I think the problems start or at least for me, when I have to call back of which I don't mind. That is another office. That is the office where you deal with the bad the ugly and the nasty.
What I do mind is when they ask security questions, for reasons.
When they ask to spell the name Laika every effing time, I know that they are doing it not because are ignorant or obtuse of which they might be, but because they know it can trigger what they need crave. They enjoy creating unnecessary tension. Then once that process is done of which can be repeated twice, here the 2nd stage in whatever is the need of the call.
Happened once I think and yesterday I should say. Those 3 letters on the title are why given probably a Tsunami of 1 red reviews stars. Condescending, patronising imposing, and they talk and talk and talk. Shut your gob listen, you there to help to listen to fix matters.
That tone use it with your mates, your mother. How dare you to let me deal with your attitude, your Professionalism Not, saying this and that when is clearly noticeable that you can be multiple task, as 1 problem at time. By that I mean the incapacity to memorise at least 2 topics. Then when you ask for the manager to speak with, they ask why? Because you need to grow up.
The 3 of you. Do another job. Naturally if you call be as they do recognise the phone number they cut you off. That is rude. And I don't think is legal too. Anyway your conscience is dark. You ain't better than these 650 ish people, AND I LEFT A COMMENT ON THE GOV for you and how much you are 1 of the problems that are ruing this country.
Not us in UC sure dear to the state, but your Mentality. I Do Because I Can. Guys it's your lack of principles Morals Values that is making this country down. I might be on UC still you don't know 💩 about me, you ain't better than me. Just do your job. Pay Attention to that percentage than you can give the data you want to the Gov. 🤌🤌🤏🤏

Phoned to get help for my son .call handler named Adam ,very rude .Tried asking him to give guidance all I had was very bad attitude and he kept calling me madam aggressively.

Bloody cowboys universal credit the worst game in the country the worst benefit scheme in the country

Another BULLY BOY Government Department that threatens by stating 'sanction' so they can tick performanc boxes.
I have successfully had 3 sanctions that I have challenged & won after quotion their process was wrong.
DONT BE AFRAID TO COMPLAIN AND APPEAL AGAINST ANY SANCTION OR THREATS FROMTHEM!!

No clarity in what's required during a claim - ie, online Journal highlights "examples" of "change of circumstances" as "health, starting work, or leaving GB" - then the Review Team treat you like a criminal for not being aware you're apparently meant to update your bank account amount as a "change of circumstances" every month! Of course the flippin' bank balance changes - that's the money people have to LIVE on. Bills happen. It gets spent. People need to buy food.

Also...Review team refusing to accommodate hearing impairment; can ONLY do it via phone call, 9/10 you'll get someone with a really strong accent, which means you spend half the call asking them to repeat themselves - when someone has already flagged up they have a hearing impairment, at least find someone with a bland accent to do their call, if you completely refuse to keep to the law, and provide an alternative way for them to engage.

If people are supposed to update their bank balance with UC every month, why not just ask for that? Single page, produced automatically at the end of each claim period:

Bank Account A total:
(B, C, D, if you have them totals):
Savings totals:
Investment totals:

Fairly straightforward!

Plus, main UC tell people anything under £6k doesn't matter, then you get shafted by the Review team, who act like having had a couple of hundred in a savings account you genuinely forgot about, because you haven't been able to add to it since you lost your job, is some big-time fraud (but MPs will mug off the taxpayer for their duck house moat, and their cat food...)

If you want compliance, you make it easy to comply, you don't penalise people for genuine oversights or lack of comprehension...THEN you can hammer people who deliberately REFUSE to comply.

If anyone else performed customer service the way UC do, they'd be out of a job - but hey, that's working for the government for you! Cushy little lifelong number, tasty pension, and get to be a sh*t to other human beings all day...

Ive just been robbed of £400 per month from the scottish goverment, how the hell am i goin to aford people to do things 4me, garden, dog walked and cleaner you have taken all that away from me when i got it cause of my lungs disease and cant do much, so you tell me how im suppost to do all that on my own when i cant breath, your taking all this money off the old and sick so you can save a few quid, anyone planninga visit yo scotland make sure you have pleny money coz they rip everyone of to pay their dodgy goverment under cuts, scottish goverment has fallen apart. Total joke

Absolutely terrible I suffer with chronic anxiety and they made it worse. I brought in all the paperwork they asked for but seemed to want more. The work coach didn't know what she was doing and had only been in job a few months. I wasn't even set up an online journal so that was stressful guesswork. UC full of foreigners who were rude and can't understand them. I blew my top at job centre and security guard basically told me to shut my mouth evil man. Be warned never go to that crap place. The worse thing is the job centre is based at NNDC where I used to work and they treated me awfully then I loved my job but the staff were rude so bitchy I had to leave and they even treated the tenants like trash.

When you leave a message it gets ignored which is typical the message is clear to see and it is clear they just ignore people

Child Maintenance Service. cms.dwp.gov.uk

40 minutes of listening to hold music and hearing "did you know you can do this online?" "tired of being on hold, do it online, instead :)"

No, no I can't, I tried, website told me to call you - that's why I'm calling.

When someone eventually answered, they didn't seem very keen on helping and hung up after 2 minutes in the middle of me explaining my situation.

Awful, rude, unhelpful.

Me and my partner have been very stressed out with Universal credit since we have been on it. My partner had been sanctioned about 3 times which is very unfair. Now I’ve got my fit note they have got off my back abit and now no longer have to pay for bus fare so much. The worst thing is when we got asked for bank statements so at some point I decided not to and as for me it put me in the hospital because it sent me over the edge which was horrible I almost lost my life to it they don’t understand what me and my partner are going through. Both going to make sure both our payments stay the same they are not going to take any more money away from us.

Ruined the site.
I've been onto universal credit site today and they've changed the layout and now it looks terrible. It looks absolutely horrible to use now and very difficult to use.

A force of advertisement so called of a way is managed to public money more like taking from people cutting people's money down by a huge amounts universal credit is not even being managed properly when you write journal messages it takes a lifetime for them to get back to you any money you are owed by them takes a lifetime once again give back money seem to have a problem given back any money?They owe you but don't have a problem in taken it way seem to be very good at that whatever the government tells them to they do like robots a so called government that can't even run the country properly because of his hideous mistakes before having money taken because of the cook up mistakes running the country like a school playground. Lol it's always a target to the vulnerable anyone who has a disability or has health conditions he's always the ones that have to suffer because of universal credit and the so called government been trying to get it right for how many years they still can't get it right between them lol growing back last year i was getting paid two thousand and four hundred that's been cut down by a huge amoun why because of starmer this evil government he is poisoned seems to have everyone whipped under his control for a suffer with very severe anxiety which I have due to the accommodation?I am living in i'm trying to move out for over seven years to move out of london, to be near to my what people like starmer try to keep us in filthy london i've taken away huge amount of money have no choice to one universal credit as i'm struggling and suffering on a daily basis then the struggling and suffering is getting worse even my gp has turn up a letter in that me, my children need to be moved out of a dangerous accommodation is a nightmare and at my mental health is terrible there's lots of thing going on behind closed doors that universal credit are getting away with it's all about take take take off the vulnerable that's labour party have been elected despite the public have no freedom to keep vulnerable people trapped taking money away don't know how anyone offers themselves to do this to somebody have no shame quite clearly don't want again.I don't know how it's our prongle.This is a way to manage people's money that is a lie putting it out there to make themselves look good it's a of taking money away more like universal credit need to give back the money that they owe to people stop listening to this so called government do I have to do to get money?That is rightfully owed back to you have to be a foreigner coming over on a boat into my own country is a national human disgrace?The way people are treating their own people this disability discrimination also government fraud thus state it up on google makes a very clear statement

Had a phone call with Danielle from South Wales today.
She was positive, friendly, polite, and honesty helpful. A happy voice being helpful - top notch :) she should maybe be a trainer for other call handlers
Thank you Danielle, I hope I left you feeling happier too :)

I was told to move from esa to universal credit as esa was coming to end, June 2nd 2025, today I received letter from council tax in medway being disabled you get reduction I was paying 39 per month now after switching to universal credit ive to pay 66 pounds per month, as council tax see universal credit as a income lol, 66 pounds for someone with a terminal illness, grave robbers.

I hope my review phone call brings some help that I need . This government would rather see lemmings than enhance life quality to those who have no other options. Being told I do not have a child to care for is absolutely disgusting. The government have no middle ground policy. We are not a federation we are a tiny island and people in jobs that could help never think out side of the box any more . Prefects!!

Absolutely no care for the working class of the Uk who end up redundant and needing help from the government. Free to give away money to non English people but when we need help they run for the hills.

Absolutely disgusting attitude and the most unhelpful advice ever .the man I spoke to could hardly speak English it was hard to understand what he was saying .I found this stressful and I'm right back to where I started from .you need to teach your staff patience and better customer service .

I used to work for the Benefits Agency, and if we treated people like we do today, we would be in serious trouble. Never answer questions on journals, request a call back, and they are never made. I have requested on two different issues, mandatory reconsideration, and to date, still nothing.

An utter disgrace. 101 security questions - 20 mins of sheer incompetence. Absolutely no common sense whatsoever.
Never manage to resolve issues - just keep saying use your journal!! Grrr beyond frustrating!!