gov.uk Arvostelua 

I was asked to submit additional information, which I did promptly, and it was confirmed as satisfactory. However, for reasons unknown, our full payment was withheld—even though it is well known that this decision would seriously impact my family, especially with five children and a spouse to care for during the cold winter months.

We were only given 10% of our actual entitlement, which barely covers our rent and leaves nothing for essentials like gas or electricity. As a full-time student, I have no other source of income, and this has been clearly reported to them—as required—whenever there is a change in circumstances. So they are fully aware of our financial situation.

Despite not being under any sanctions or penalties, the treatment I received over the phone has been unacceptable. I've called three times and was consistently met with dismissive, unhelpful attitudes. The level of customer service has been extremely poor, and I felt like I was being treated with disrespect simply for asking questions. Shame! No more!

The system that's rewards only lazy people and not those who have burned out exhausting all avenue of work with still falling short of covering bills. Funny how the illegals immigrants seem to get it all rather than people that have paid taxes for decades! Disgraceful and pulling people's mental health apart . Country and system is fcuked beyond belief.

When applying for my wife’s visa they state that she is unable to pay enough so refused even though me and my family are paying for it, yet you will allow tens of thousands to come here illegally and leech of the system. You are the worst government we have ever had absolute scum bags and leeches.

We are relatively intelligent people but have found this process very distressing, can only assume that many people will be evicted because of the lack of understanding what is required. It gives Landlords an easy opportunity to evict because rentals are not paid. We paid almost £1,000 to prevent our son going into debt with the Housing Association and have for weeks tried to get it reimbursed. We await a Decision Maker on this issue but cant be given a time scale on when.

We have been challenged to do a review. It has not gone well. We struggled to upload the evidence in a format they would accept. I phoned to get help and was told I was disrespectful and rude and didn’t need help and had phoned up to annoy them?! as I said I couldn’t understand what they were asking for. The woman then hung up on me so I had to phone again. It’s still not sorted out and we have been given conflicting information about whether they will accept the documents in person. I have been told they both will and absolutely will not.
There is no concern about people’s mental health and very little in the way of empathy offered. It’s no wonder our county is one of the most miserable. This punishment based approach will only cost way more money in the future and is counterproductive.
“Pushing people to the brink of suicide: the reality of benefit assessments”
Frances Ryan. This is a guardian article
From 8 years ago and the process is still being maintained as functional.
Update on 10/10/25
We went to the dwp IN PERSON and a lovely
Man who works there uploaded all the evidence himself and told us the evidence was acceptable. And about an hour later universal credit said it COULD NOT accept the evidence?!
We don’t know what to do now. So we are going to write to our local mp for assistance as this is so ridiculous. It’s almost as if they don’t want to help people.
Our local mp is now involved and they are still asking for things we have already submitted in the correct format and duplicated documents one of us has already submitted. I feel that they really don’t want us to have anything and are trying to reject everything over and over again so we give up. They don’t seem to care that my partner has cancer and is partially blind.

If I could give no stars I would.
Applied for a budgeting loan over a week ago and no update.

No wonder people are dying struggling.

This is a load of crap. The DWP and government are just scamming everyone by making them move from ESA. Let’s be honest it is nothing but a scam and fraud against genuine people. I am over £250 a fortnight down even though your money is supposed to be the same as ESA. this is another labour scam to make people struggle more. Your best bet is to come in by boat from France if you want to be better off. As for the stupid journal you have to piss about with it is no use whatsoever. Only time anyone gets in touch with you is when they want something but nobody bothers if you enquire about your money. This is the biggest piss take the Labour government has done except for letting immigrants in to the country. If you are married or live with someone you don’t get a penny for them all they do is keep making them go for work related interviews which is a joke as my partner is nearly blind and has other health issues including brain function problems. Don’t listen to any bull they tell you it’s all fraud from start to finish. I’m convinced I’ve only been moved to UC because I have finished paying my mortgage which I couldn’t claim a penny towards before but now it’s paid I would be able to claim for my mortgage. If UC is your only option from another benefit wait till the last day to claim it so you do not loose money you are entitled to. They are on your back all the time on your journal wanting this and that to string out when you get a payment. Don’t let them tell you that you have to use journal to contact them either although that’s what they will tell you make sure you tell them you want the phone number don’t ask if there is a phone number just tell them you want it and don’t move till you get it as it is available. Biggest scam ever and the DWP and government are just taking the piss with everyone. It is a complete and utter sham and is nothing short of fraud and penalising people who are truly disabled.

Run by sloths. Do not care about a British citizen who have paid money into the system. Instead they will give foreign migrants everything. Why. Because they will be called racist.

Bunch of useless dickheads , Ask for support for food voucher and got me a number off google that I could of gotten myself

I was moved over to universal credit from esa, why on earth do housing benefit and esa only pay two weeks after you make your universal credit claim?? I am a disabled person who moved to a suitable council property in January whose rent has always been paid direct so how is it possible that I am £236 in rent arrears after paying the months rent received today from u.c? and how is it possible that I am £335;short on my final esa payment?? WHY CANT U.C NOTIFY HOUSING BENEFIT AND ESA OF YOUR FIRST PAY DATE AS MINE IS FOUR AND A HALF WEEKS SINCE I MAID CLAIM BUT HOUSING BENEFIT AND ESA ONLY PAY TWO WEEKS AFTER CLAIM!! SO IN TOTAL £570 OUT OF POCKET! ESA SAY U.C WILL PAY IT ME U.C SAY ESA WILL PAY IT ME

We’re based in the midlands our universal credit switch from esa has been fine, no issues get first payment this week, their not all nasty spose it depends what area you are in, btw if you don’t know how to sign up it isn’t that hard just phone in they will explain like they did with us

I had a phone call from UC today, I have a fit note while I am waiting for blood tests, I told my work coach what sort of things they were checking for and how I am feeling, I'm exhausted all the time, my legs are weak and I struggled to walk, he said that they all take people's health seriously, but that's not the case, at least not with him,I told him I wanted to get myself well, but he carried on pushing me, I ended up in tears while I was speaking to him, but he didn't care, I feel depressed and stressed a lot of the time, but he made everything so much worse today.

The customer service representative was both arrogant and rude, showing a clear lack of understanding toward individuals with special needs. Additionally, their English language skills were quite poor. It was evident that this person was not equipped to assist those with special needs. Despite their discriminatory and discourteous behavior, we maintained our politeness and provided all necessary information, but this seemed insufficient for them. It's on our records of disabilities, how are we supposed to ask our SEN child for information.

Rubbish pushing mothers to leave their babies for work

Terrible customer service didn't help me at all wouldn't be asking for there help again I would give 0 stars if I could can't remember the young man's name don't want too Hung up on me very RUDE!

Stopped my universal credit without reason and very rude staff forced me to go food bank because they can’t pay advance

Completely useless!
No one replies to messages left on journal!
What is the point of having a journal in the first place when no one is willing to reply!
The staff need to read messages left on journal!
Stop confusing people!

Had to migrate to UC from ESA but found I didn't understand a lot of the jargon and instructions. I've left a number of messages on my journal asking for help but no one answers them. A terrible system, not fit for purpose. The government has wasted a lot of money putting this system in.

Disgusting treatment from a sick individual case worker names ASH
He has not responded for days now and my usual monthly payment is outstanding by 10 days. I've left tons of messages via the journal and called universal credit themselves who will also not help me. All they say is 'your case worker needs to respond' guess what he isn't responding! I was lied to told by 6pm 13th and he still didn't reply now ive been told today to give until 6pm tomorrow! Just total lies and not one single reply from my so called case worker. Totally disgusted I am still left with no money to live on and ive stressed this now as my paymnet is outstanding. There is no reason why they cant send my money! This case worker needs sacking and is a incompetent individual who is still not replying despite staff leaving him urgent messages for 2 days! I have nothing whatsoever to live on . This service is totally vile and seemingly only cares about illegal immigrants , as long as they are catered for eh!!!!

Universal credit for they money they give you should provide a free recipe book for cooking on universal credit and pay ALL your council tax and electricity bills taking money of before you get your universal credit but my local staff are friendly kind and helpful