Unique Vintage Arvostelua 263

Contacted customer service to verify that the dress I had returned was on its way. They responded quickly and were friendly and professional in their response.

Customer service has been EXCELLENT! Sylvie not only responded immediately to an email my daughter sent with a question she had, but she also handled a problem that was completely my fault - after hours, and within minutes of me sending the email - when she really didn't have to. It's rare to see such great service - super friendly, too. This was our first time ordering from this company, and we're international customers - but it won't be our last!

Terrible. Tee shirt never came and they tried to stiff me the refund. Have a complaint going through with them on PayPal. Avoid like the plague

Unique Vintage does not take care of their customers. I had to pay an big amount to customs (never had this before). Their is an item in my package from final sale. They do not refund final sale. If I want to return the other items in the package, I first have to pay customs. Then I can tak out the item on final sale en then pay shipping to return the other items.
The answer from this company to my email could be interpreted as: not our problem!

The clothing was just as it looked online! Perfect for our costume party, i had a sizing issue that they worked with me on so i didn’t have a delay in receiving the exchange! Very pleased with this site and this customer service.

Second time I got the wrong order from them, I asked for a resolution other than just a refund or replacement and all they sent me was their standard cookie cutter reply. Not even a personal reply apologizing, just a pre made email reply for returns. I'm done with this place! Don't order from them!!!

I love this site! They’re clothing is adorable and great pricing. Its difficult for me as a plus size woman to find vintage clothing that’s not gonna cost me a months worth of car insurance. I recently made a mistake where I purchased the same item twice. They made it easy for me to cancel my item and refund my money back right away. I would totally suggest this site to my friends.

This was a lousy first impression. I placed and order and happily waited for my item. When I noticed the order still hadn’t shipped after almost 2 weeks, I tried to reach out. I emailed....no response. Tried chat....even though it noted they typically respond in a few hours there was no response. Tried to cancel the order but the website wouldn’t allow it. Called their customer service number and got a message that they cannot take the call after being on hold for 20 minutes. Since it had been 15 days, I put in a dispute. Suddenly within a couple or hours I got a response from the company that my order was canceled and being refunded. Then got another email that the item was actually not in stock when I placed the order. Strange that they processed my payment and held on to it for 2 weeks for an item that was never available. Buyer beware!

Ordered 13.03. No update provided when shipped, I had to chase for a tracking number multiple times on Facebook, web chat and via email. Eventually it was provided and showed parcel has been on hold with DHL due to no electronic data being provided since 18.03. I have been ignored by customer service when I have asked them to investigate with DHL because DHL have said they’ll only deal with the merchant. I am very disappointed with the customer service and doubt that I will receive my parcel. PayPal claim opened and refund now received.

Order took a while to arrive, which was OK as we were advised that was the case.
It was a mystery order so we were expecting a nice surprise. How wrong we were... items were not vintage they were old dirty and fit for the bin.
Did email, as I wanted to return for a refund, and was asked to clarify why my order was rubbish. Haven't heard from him since

Jeg er så skuffet over mine 2 oplevelser med Unique-Vintage. Første gang modtog jeg en rigtig pæn kjole, men i en ringe kvalitet og med ødelagte bæltestropper. Det kunne jeg dog leve med. Men anden gang var det værre: jeg modtog en pakke med en brugt kjole i, en brugt kjole uden indpakning... Det er simpelthen ikke ok.

Jeg har forsøgt at skrive til kundeservice, og modtaget en adresse til at returnere mine køb. Det vil dog stadig koste mig dyrt i porto og gebyr.. Jeg er skuffet - og vil ikke handle hos dem igen.

Really cute styles that are hard to find! I bought the white with black hearts one shoulder cut out sweater. I get compliments every time I wear it. I’ve loved all my pieces!
Shipping time was as expected.

The selection, quality and prices are phenomenal!!!

Sizes are NOT accurate imo

Ordered a shirt for my boyfriend using the size chart given. He is always a size Small. Tried on the shirt, its too small.

Email the company about the issue, looking to simply exchange the product. Apparently their "Policy" is nothing can be exchanged (even unworn product) after 30 days. They link me to some BS policy page where it says RETURNS cannot take place after 30 days.

NOTHING in the policy says Exchanges cannot happen after 30 days. I brought this up with the representative, she didn't care. Most companies have extended their return policies due to the pandemic, or are at least up front about the policy.

Product wasn't even that great, certainly not worth the $75 I spent on a stiff men's short sleeve button up. I will never be purchasing from them again.

My customer service experience with this company was excellent. I ordered an umbrella but it was damaged when it came. They respond to their emails right away and they are very helpful. They told me my options because they didn’t have more in stock at the time. But I waited a bit and when I saw it was restocked I inquired about it and they sent me a replacement right away. Very friendly and pleasant experience.

I've been to the shop in Burbank once as I live almost an hour away, but I definitely feel like it was worth the drive. I really enjoyed my experience shopping around the store. The service and staff were amicable, and the store had a pretty good selection of clothes even if not as much as on the website, and everything was well organized and tidy. The online staff is also very responsive, and when I submitted a message regarding an issue, they responded to my inquiry promptly and respectfully.

Not as nice as it once was. Seems like as it moves into mainstream the quality to detail is less. It no longer feels unique. When i look at this sight i feel like im shopping at any cookie cutter mall mass produced garbage that will be over in a few months and littering the planet. Its sad and wasteful. I have some older stuff that i still wear five years later and it still looks great. i see some of thier outfits now and laugh like the chick in glitter bell bottoms with a silky eighties blouse...????? I dont know... i dont want to insult the models but they dont look like pins ups anymore. All of those models are gone and now it just looks like they are trying to appeal to kids-?? For why?? Whatever but you have lost a good customer. I spend thousands on clothing to look nice. I think i might gravitate my business elsewhere... sorry you're not unique anymore

I have always loved UV, and I made a mistake when checking out. I forgot to change my shipping preference. Thinking it was a lost cause, I still tried reaching out to see if they could help me upgrade my shipping on the back end. Maura was a lovely little gem and made it soooooo easy. Plus, I will have my order in time for my event!
I always recommend them based on their clothing, but now I know Im really supporting lovely people.

Great service even after the sale ... for those of us who ‘mess up the tech.’ -
& wonderful clothes with a vintage air

I’ve ordered quite a few things from unique vintage and every time I’m impressed. Their clothes are great, amazing quality and even better than pictured. The customer service is quick and super helpful. Love this place!!