Unique Vintage Arvostelua 263

The dresses are lovely in style, but not the best of quality. I have purchased at the site before and was very pleased, but this time the experience was
shocking bad. Furthermore the service are extremely poor. I received a dress in another size than i ordered, and they did not send me a replacement, but just refunded the amount of the dress, not
included the international delivery and taxes that I additionally paid. After re-ordering the dress (and paying for delivery again) I got a message that the dress was sold out. I asked for the same dress in another color, but that was not possible, they just (yet again) refunded the amount of the dress. So at this point I've paid 324 DKK/ 51,47 USD in deliveries and taxes for a dress that I will never see.

I was very skeptical at first about ordering seeing all the negative comments blocvintage had but I gotta say they came through, quality material, fast international delivery and good customer service (order something and you’ll see) great work guys!

I Love the UV Darlings Customer Service

Not only do they have the best dresses, they’re just all around tops!!

I ordered a hat a couple days ago that delivered to the wrong place.
I replied to their email notification re: my delivery, that there had been a mix-up, I thought I chose delivery to my home but it went to curbside pickup at the store, and I was unable to pick the package up.
UV Darling Lilia reached back out to me the very next day, she was kind, knowledgeable and efficient, offered several different shipping methods/costs, sent a link for the additional payment and had the item shipped to me. This is all within minutes!!! Immediate replies!! Real time guys!!! On a Saturday!!!
No waiting for the next business day for a response. I mean, I didn’t expect that but I sure was happy!!
I really appreciate them making it super easy and stress free for me!!! I definitely feel like a valued customer. Kudos to UV... the covid crisis hasn’t caused them to slack on providing excellent service.
I’m a nurse and I get it!
I Love You Guys ♥️💫

They charged me over $160 for clothes that I never received and then continued to lie saying that they were delivered. They sent them to a non-existent address and said it was a real address. I stood on that spot. there was no such place. Awful. I will do whatever I can to cost them 100's of times more business than they stole from me.

Lilia, just like every other rep I’ve worked with at Unique Vintage, was AMAZING and so timely! I cannot thank her (and all of you) enough for your amazing customer service. I received my dress a few days ago and it fits perfectly. 5/5 stars all around for timeliness and my overall experience.

I looked back to see how much I have dumped into this company and since February, that total is just shy of $1,000
and thats how they treat their repeat customers. I completely agree with Vanda on their review. They got it right. This company has turn to S**T!!!

I was shopping for a guest wedding dress and I reached out to their customer service team for some advice. They were prompt in responding and they recommended some great options for me.

Excellent customer service is rare! I'd highly recommend them. Fun, quality clothes, with high-touch customer service.

Unique vintage has great quality items that suit my aesthetic for any time of year! Their customer service has always been helpful whether online or when I was able to visit in store, making a wonderful shopping experience. I just ordered the fall cardigan, which I've been lusting over for some time and cannot wait for it to arrive! When I want something that is truly special and vintage/modern style, I trust in UV!

placed an order for a hat, cardigan, and some pants. I love love love the cardigan I got and the hat, good quality, fit, and comfort, the pants however ran a bit small. they came in S, M, or L and I ordered a L which said should fit a size 12. I am pretty religiously a size 12 so being unable to fit in these with no larger size option was a bit disappointing. other than clothes being a little small very nice quality and fast shipping!

I received my items today and I have never ever been so happy! The quality of these items are absolutely A+ I have to say I was cringing about the money I spent on these items, it was the best money I ever spent on clothes. I love the styles for each year . The clothes back in these days were so much better than the ones today. I can’t wait to wear my Vintage 1930s Black & White Pin Stripe Thelma Suspender Pants with my Vintage Purple & Black Polka Dot Nora Top and my Vintage Style Black Leatherette Round Toe T-Strap Heels

You need a store by me!

Love Love Love!!!!

I love the selection and quality! Fun clothing and fits as described.

No matter what the experience, Unique Vintage never lets me down! I had an order go missing, and they were quick to respond, and help me find a solution.

I’ve been shopping with them for years and it is always seamless!

I l-o-v-e Unique Vintage. Easy returns, lots of dresses w pockets. Wish I could find more online stores like this.

I didnt receive a confirmation email on the site, but it was all very fast and great after I got in touch. Cordial and fast customer service.

I am extremely upset at the moment. First of all I place the order on Monday July 20th for 2 day FedEx shipping and it was not sent out until Thursday July 23rd. The reason for needing 2 day shipping is that it was urgent and I needed the package by today Monday July 27th. On Friday I got a status update from FedEx stating that the $811 package was supposed to be delivered on Monday. I called Unique Vintage hoping to see if they could get the package to me by Saturday. I stated that if possible see if FedEx can get it to me by Saturday AND TO CALL ME BACK WITH STATUS OF CHANGES ESPECIALLY IF THEY CANNOT DO THIS before changing the address. I never received a call back so I assumed that they were unable to make the change and would have it delivered on Monday. Now that Monday is here I get a status update saying that my package was rejected by the receiver. Everyone was in the office as it was supposed to be delivered to my place of work. I called around and the FedEx person still had not arrived. I had to chase down someone with FedEx to figure out the issue just to find out that Unique Vintage changed my address and did not update me on this issue. I now have a very expensive package delayed along with a very expensive deposit taken from me for an event I needed the items for that was scheduled for TODAY. Your customer service needs to learn to keep the people ordering in the loop with their packages and changes made. Also none of the points have hit my account yet. I ordered from Unique Vintage a few years ago and absolutely loved everything but your customer service has become subpar.

I ordered a bunch of different items where a pair of shorts were missing some holes for its suspenders. I emailed UV and was instantly offered a full refund, plus I got to keep the shorts! Such great service!
Also, the rest of the products I received were perfect!

Unique-vintage is my go-to store for all of my fashion needs! I absolutely love their clothing items, specifically their dresses and skirts. UV has great customer service as their return process is straight forward. Customers simply select "exchange" or "return" on items they no longer want and return that item to the company. The only issue that I could potentially see is if someone did not know that "final sale" items could not be returned. It's important to look at items that have reduced price to make sure you are not ordering something that is marked "final sale" that you may not want. I love vintage fashion. Their store has many adorable items. I like that each item has a model wearing it to help customers understand what it would look like on them. I also like how it tells the length of the items. I also like their point system where customers receive points for various things, such as posting reviews, returning items, etc. The more points earned, the more money you receive back to put towards other clothing items. I've ordered MANY dresses, skirts, shoes, accessories, and blouses from UV. I have been extremely satisfied and couldn't recommend them more.

Excellent company. I ordered something from the Netherlands on 1 July, now on 9 July I received it today!

Great customer service!!! They helped me with my order! Great comunication and I’m very happy with my new swimsuit! A lot of compliments!! I will order again!!!

So I ordered 3 items and within one day, one of the price items dropped by $24, and the day after there was also a 20% off sale on top of everything. I called to ask for a price adjustment and I was just looking for credit that I could apply towards my next purchase. My cart was sitting with $360 in merchandise. Once they told me they don’t do price adjustments, I decided not to continue my business with them and decided not to purchase the additional $360 worth of items. I do not like conducting business with companies that fluctuate prices on their clothing items. I may even return the other 3 items too.