Unique Vintage Arvostelua 263

Vintage is trying cheat customers by using customers helplessness . Recently bought car child seat mirror and I received a broken seat mirror. When I contacted Vintage, they asked photos, weight of item , even outer package.
They collected buyer protected fee as well . After I sent all information except photo with outer package as I opened package and found it's broken inside , they denies to refund .

I feel Vintage taking insurance and trying to irritate customers by asking several questions , so customers stop at some point asking for refund further for damaged and wrong items .

Placed an order on December 15th, they took my money... still no updates explaining where my order is.

I've complained about lack of communication three times and I get the same generic email back every time and then nothing. Avoid this company.

Update: After a request from my bank, they eventually returned my money… poor service and a complete waste of time.

This is an amazing company to do business with. They have fabulous items and they truly go above and beyond for there customers. Would highly recommend them.

This is the second time in two months I have had an order or part of an order cancelled due to being out of stock. If it shows as available when I order it, why does it go out of stock? Plus they didn’t notify me either time, I had to check with them because I wasn’t getting a shipped notification. They said they will refund so I will have to check. They said it’s due to inventory issues. If I ever order from them again it will be quite a while if they do fix their inventory issues. Shame because it was my favorite website for vintage style clothing.

Torn dress when arrived. I have asked customer service THREE TIMES for a return label as I want my money back. I have yet to hear from them. Do NOT shop here!

I would give them a zero if I could they have took 2 payments out of my account instead of one I haven’t received any which were the Harry Potter advent calendar so not cheap take it from me BUY NOTHING FROM THERE WEBSITE ITS A SCAM it should be against the law what these people are doing

my order number (#53313)The dress was to be 100% cotton or cottob and poly. It was a cheap poly and looks like something you would buy and a drug store.. UGLY do not shop here when I received the product the sleeves were way too tight.i wanted to return the dress i sent an email to the company got no reply to it then i did google about this company and i found the company number which is 919241-5662)and my order number (#53313)was able to get in touch with customer service and they help me out to return the dress for a refund and i did received a refund on my order not purchase from this company.will never shop from this site again!I

I ordered an $88 skirt several weeks in advance to make sure it would arrive well in time for a big event. But then I just never received it or heard anything about where it was even after reaching out to Unique Vintage multiple times. I continued to receive no reply from UV, but then on my third attempt to contact them, was told the skirt was never in stock in the first place.

Since getting this news took a few weeks, I was down to the wire in terms of time before my event. But then I had the idea to call back again and ask if a larger size was still in stock. I was glad to hear it was! UV then Fedex Ground shipped it to me in hope of still getting it to me in time. I was thrilled to see the skirt came just in time, but...

It wasn't even the skirt I ordered. Thier fix to their first mistake was sending the wrong product.

I was completely out of time and out of luck. I then had to go through the rigamarole of sending back the wrong skirt. It was made of cheap, coarse taffeta-like fabric. Sort of like a discount costume material.

Store credit (as opposed to a refund) was pushed on me. I was offered a 20% discount on my next purchase though, so I could enjoy the process all over again. :)

$88 skirts are kind of a big splurge for me, so I assumed the material quality and customer service would reflect the higher price. It was more like dealing with a fly-by-night, discount knockoff shop.

All around awful- I think they use the old pony express for shipping because it takes a VERY long time to arrive, and then after you’ve paid several hundred dollars for two or three items that you assume will be high quality, you open your bag to find some cheap items you could have ordered from China- maybe they are from China and that’s why it takes so long, not sure- but also I’m pretty sure the customer service is a bot.

I have decided to rate 5 stars, this was for the customer service I received.
Firstly I was charged £11.50 for shipping due to an error on there website, which should of been £0due to the amount I spent. I contacted the company and with no hesitation and realising the error they refunded that .
I received 2 dresses, both stunning. However one had missing sequins and the other was very large. I forwarded photo proof of measurements showing how many inches bigger one size 14 dress was to the other size 14 dress.
I wanted to return them at no cost to myself. Sylvie replied very quickly and told me to keep the items , sell them, donate them and they will refund me in full. Perhaps this is down to the shipping costs to return to the USA.
The refund was completed straight away. Although I didnt get the dresses I hoped for the customer service from Sylvie has been fantastic. Simply amazing!

Very satisfied with the shoes I ordered. They offer plenty of room in the toes, which I really like. Customer service was excellent. However, they did take quite a long time to arrive.

Super fin shop, rigtig meget at vælge i mellem. Jeg har haft en positiv oplevelse med at shopper her.

I received an order that unfortunately was damaged so I reached out to customer service their response was quick, professional and very helpful. Not the first time I've ordered and won't be the last!

Terrible customer service. No confirmation emails even when the payment goes through. No response from the customer service. Will never order from them.

I ordered a dress for the holiday and was sent the wrong size. The size I had ordered sold out while I was waiting on my order and I was told that I can get a refund or the next size up. I asked if I could be sent a different color in my desired size and if they could comp overnight shipping so I could have it for my event. They said that they wouldn’t do that and that they could give me free shipping one step up from one I originally ordered. Since I used a discount coupon though, I’d have to forfeit the discount since you apparently can’t have that and free shipping. All of this even though they screwed up and I don’t have the dress for my event. Worst policies ever and I won’t be shopping there again for a severe lack of valuing their customers.

Bought a pair of shoes that happened to be too big for me - did an easy exchange via email with the company and within days I will have the correct size. They gave me a return label to send back and even shipped out my order express as that's what I paid for my original wrong sized item. Thanks !

i love the products and customer service are mostly friendly and approachable. the inly reason i can't give a 5 star is that return process is alittle messy and you don't get a clear return notification of when and what you're being refunded for and no order number!!

Should have know better. Low quality and does not accept returns.

Very, very poor quality and not as advertised !!!!!!!!!!Clothes fit small and are very poorly made. !!!!!!!!!!!!The clothes are so poorly made and are not represented honestly. What you get will not be the same as what you think you are ordering. Im in the process of returning 3/4 items I bought, I am in getting my money back manage dto get their help number isand i contacted the company and they refund me the 90% of the whole order money !!!!!!!!!!!Horrible quality. DO NOT WASTE YOUR MONEY ON THIS COMPANY THEY HAVE HORRIBLE QUALITY ITEM

Horrible customer service and they charge restocking fees even on damaged items. Very dissatisfying and rude customer service. They lost a long time customer. I’ve spent thousands of dollars on this website over the years and now no more.