Unique Vintage Arvostelua 263

I ordered a $100 dress after spending weeks debating it because of the high price tag. When I received the dress, everything seemed fine and it fit well. I saved it to wear a couple of weeks later. When I finally wore it, I noticed there was a hole in the skirt, and a bit of damage that didn't punch all the way through near the hole. I reached out to them, and was told too bad because they give 48 hours to report damages. At first glance, the dress seemed fine. I never expected that I would have to look over a $100 black dress with a fine tooth comb to find and report damaged fabric. So I'm out $100 for a damaged dress, and they don't care in the least.

Ordered a swimming costume over a month ago. Never arrived. No email, no apology, nothing. Appears to be a scam website that steals money.

I have always enjoyed ordering from this site in the past although I agree with others that the quality isn't up to par with the prices. However I have never had a negative experience until now and will not order from them again. I wouldn't suggest anyone else do so either unless you want to gamble with your money. I placed an order 8/28, over a month ago, received an automated email saying my order might take "a few days" longer than usual, and haven't heard a word since. It's still unfulfilled. No shipping, no update, no response to 5 different messages including one on their social media. And forget about actually talking to someone if you call their customer service number. I'm not sure what happened to them, but they appear to have no intention of shipping my order or giving me my money back, which is essentially stealing. So buyer beware.

I used to buy from them online for years and never had an issue, till July of this year. They oversold items and didn’t refund until I called asking where my items were after 2 weeks of zero shipment notice. Then after 3 weeks they finally shipped my order but when it got here it was incomplete beyond what they had told me it would be when I called. Worst is they didn’t respond to any of the emails i sent inquiring about my missing item nor did they refund. I had to contact my CC company. There are so many complaints online about the same thing happening to other people and we’ve written to them on social media and they are NOT addressing the concerns. I will never buy here again.

I think some of the reviews on here might have the wrong company, as they’re talking about items this company doesn’t even sell.

Anyways, I’ve been a customer for years, and half my closet is probably from this website. But honestly, that’ll be changing. They take FOREVER to ship… Im in Illinois and get orders from the UK faster than I do from California?! Also, probably the last three orders have arrived incomplete because they sold me something they didn’t actually have in stock. Pay VERY close attention to your orders because if they oversell, they won’t notify you and refund your money… they’ll simply just not ship your item and wait for you to ask for your money back. Very bad business practice.
Also the sizes are all over the place. I have probably a dozen UV brand dresses that all fit great and then I’ll buy one that is easily two sizes smaller than the advertised size. The sizing charts don’t mean anything. Bought a dress that said 34” waist and there’s no way it’s over 28”, but can’t return (it was on clearance) even though i only bought it due to false advertising. It’s just so frustrating to shop from here anymore. I’m done.

Terrible quality clothing. Worse than Wish. Out of 5 things I ordered, 4 were completely unwearable. One was falling apart right out of the bag. And I bought them on sale so I can’t return or get a refund. I’m decent at sewing so I’m going to try to fix them myself, but for the price point this is shockingly bad.

Don't order from here, especially if you aren't in the USA as whether or not it is not as advertised, faulty, not faulty, it won't matter you will have to return it and pay for the return yourself which is not how distance selling is supposed to work by law.
They ask for numerous photos of problems and then despite not being as pictured they say that it isn't defective, but apparently I can still pay a fortune to send it across the Atlantic. Well, after reading the comments on how they charge restocking fees and the item being overpriced for what it turned out to be anyway I have decided to keep it and hope that I can do something to make it fit better myself.
Lesson learned though. I will always check out the reviews before buying.
I also notice that the shop has never written back to any of these people who have put reviews on here which to me shows a lack of caring for the customer.

Completely terrible customer service. They knowingly sent me a torn dress - I know this as they have visibly attempted and failed to patch it. Despite this, they demanded that I pay to return it. So they send me something not fit for purpose and then make me pay to return.
On top of that the response times are dire. I can't even establish a dialogue with them because they take a week to reply each time and you have to return within 30 days.
On top of this part of my order just never arrived and I had to fight about that as well.

They have great clothing but are lacking in the return handling department. If you have to return anything, just know that it will be 14 business days at least before they get to it.

Na het lezen van de reviews heb ik lang getwijfeld om een aankoop te doen. Omdat ik m'n droom bikini nergens anders kon vinden, toch de stap gezet. Geleverde artikelen komen overeen met hetgeen ik besteld heb. Netjes verpakt, snelle levering.

I’ve ordered from them 3x. The first time they returned my order after not shipping it for a month. Then I did two pre orders that I put for delivery. It’s been 3 weeks without anything. I messaged them only for them to say “oh you picked the pick up option! We can send it out for X money” when I was like what??? I already paid shipping and for it to be sent to my home!!! After this I’m not ordering from them again

They do not honor promotions when THEY make a mistake and cancel the order. Their excuse is "the promotion was over the weekend," which is when I made my purchase. They canceled this same order on Monday, ignoring me over the weekend when their customer service is closed and nobody can be reached.

I made my order on Saturday morning. This is on purpose to avoid honoring the original price. It is disgusting behavior.

Even contacting customer service immediately, they refuse to aid in any way because the promotion is over. I contacted customer service the minute there was an issue, but their excuse was that they were closed over the weekend, when the promotion was ongoing. They cancelled my order Monday morning (after the promotion was already done). I would have repurchased the items right away, during the promotion, if they had been open to fix the issue on the weekend. I called the second I could and also emailed and they refuse to fix it, claiming "computer limitations."

It is appalling and disgusting and a scam to make international customers pay more out of pocket. They also correct international addresses when you input them, which is why they cancelled my order without my consent. They refuse to restore the order as it was too.

Shameful.

First time purchasing from this cute site & it went well. I ordered a spider-web top & I love it sm! The quality was much better than expected, as well. The only issue is that the Canadian postal/courier place in which their shipments go to once they arrive nearby (oddly it isn’t through Canada post or the common ones) had insanely negative reviews (little alarming…), however my parcel came to me safely & in one piece thankfully!

Absolutely horrendous customer service, they do not reply to continuous messages sent.
I received a expensive skirt that smelled, really bad chemical smell that come up as soon as I opened the bag, this did not disperse after hanging the skirt for a week and as this is glitters worried about washing the item to remove the smell, I asked for some advice and tops but no responses after numerous emails sent, seems like I'm stuck with it as looking at past reviews their customer service seems to have gone and nobody receives responses...avoid at all costs

What passes as customer service is apparently just answering the call. I was attempting to apply a coupon when my order went though - you know how sometimes the screen shifts on phones between entries or when loading. I sent two messages immediately. Card was charged.
This happened on a Saturday and so I had to wait until Monday to reach anybody and I called about an hour and a half after they opened and they said it was already being processed, which is funny because right before that I just received a message that I was going to take longer. She said she couldn’t do anything. She didn’t even offer to apply the discount, so I was charged full price even though they had a sale going on. She said she’d be happy to create a return label though for when I wanted to return it. That seems like a lot of extra work they’re creating on themselves and the customer and if I really would’ve love something that gets sent I won’t keep it anyway because I’m not gonna pay full price for it when I know that I could’ve got it discounted . One day later I get another email that says they’re still working on it and it could take longer than expected. So you’re telling me it would not have been easier, when staff had just started their day for an hour and a half, to not cancel the order and refund my money. Or do a little sell and apply the discount to keep a customer? They’re going to make somebody fulfill an order that I don’t want? It’s like one branch of the company and the other branch of the company can’t communicate or they just telling you that story to make you feel stuck.

Terrible experience with ‘customer service’ which was almost certainly a bot. The order never arrived and they never even emailed me to say there was a delay (which was several weeks) or when the order was then cancelled. The only reason I eventually got the money back was because I complained through the bank. Never ever order here, it is a complete scam.

It was early and I was getting ready for work. I also trying to get my daughter ready for daycare. I went to the unique vintage site. I had entered close to $400 worth of merchandise ,which I intended on using affirm to manage payments. Well long story short I left my phone and my two-year-old grabbed it and went ahead and paid for the purchase without affirm. There was no way to cancel it and I was frantic because there were no customer service representatives available till 9 AM. I had to start work at 9 AM. I sent a couple emails impatiently waiting for response. Finally It came to my attention that there was a timezone difference. It wasn't but a few hours later and this big blooper was fixed. I was so relieved and happy that unique vintage helped me out. These kids I'll tell ya! Lol

I put in my first order with them and eagerly awaited my outfits. I mean "sitting by the window obnoxiously staring at the front stoop while sipping coffee and mentally begging for them to show up already" so I could wear them to my birthday party and a good friend's wedding respectively. I became that person who bounced outside every day to see if it was here yet, and hit refresh on my tracking number as often as possible. One day while I was working from home (thanks Covid!), I saw a notice come in saying my package had been delivered a few minutes prior. YAY! But I hadn't heard the iron gate open, nor had anyone rung the bell. Odd. I ran outside and there was nothing. Nada. I looked around and saw nothing. I asked the landlord's wife who was sorting through recycling outside if she saw anything arrive. She said no. So I waited. And waited. And waited. Then it was the end of the day and I realized something was really wrong. I reached out to Unique Vintage, and told them what was happening. Their customer service stayed in contact with me, and they said they would help me look for the packages in any way they could. They filed a claim on my behalf... yada yada yada... in the end, the package was never located. I was out the money AND had to repurchase things to wear to my birthday and the wedding, so I would be out double! Or WOULD I? Because they decided to refund me, and now they have a customer for LIFE. I have still never seen their clothing in person since that was going to be my first order. But despite that, I will happily reorder thanks to the customer service alone. (Though next time I'm going to pay for upgraded shipping that doesn't go through USPS like their free shipping eventually does. I'm too spooked by what happened to risk doing that again. From now on it's FedEx or UPS all the way from start to finish, and I'll ask for it to be signed for. I've learned my lesson. Now I'm going to use that refund to shop from them again! This time I will hopefully actually get the outfits. ;) lol!
THANKS AGAIN Unique Vintage!
Lenore in Astoria Queens NYC

This company is a SCAM! I have not received a fully paid 250 EUR order after multiple complaints, and almost 2 months!
I will keep posting this everywhere on social media until I receive actual customer service. You will not get away with this!

This company is not the company you wanna deal with if you need help. I order a lot, but when I had a delivery issue talking to them, they were condescending and it left a bad taste in my mouth. No grace whatsoever, no apology no I'm sorry your fabulous dress didn't make it. No discount no appeasement. YOU SUCK.