Uniqlo Arvostelua 

Eerste ervaring met deze firma. Alles vlot verlopen. Zelfs een dag vroeger geleverd dan aangekondigd.
Kleinere maat genomen omdat dat aangeraden werd op de website; trui past perfect en is van mooie kwaliteit

Japanese products and service usually have good quality and integrity, I had high hope with Uniqlo products and customer service without conducting any research before buying online.
Sizes of products are varies: a medium size gilet is more like a size large; a down long coat medium size is pear shape-size small on top.
Today I find it's impossible to post a review on a return item on their site, which makes me wonder how geniue their reviews are and why most of the posted reviews are foreign.
From previous order, contacting their customer service online is impossible if your issue is not stated on their drop down options. It's like a maze, take you round the loop, time consuming, uncaring and unhelpful.
Packaging is careless, inner bags torn, garments obviously looked been tried and returned by customers... . A sign that the management is not treating their frontline staff well. Plus, £2.95 is deducted on return item(s), which soon add up.
In summary, a mean and calculating online system, with no care for customer service. No doubt, some items have good quality and seem value for money, but I will not shop online again with Uniqlo.

I purchased 3 items of clothing online. I loved the cardigan & kept this item but the Beanie Hat & Fleece Slippers were too large so parcelled them up for return. I went online to try & print out a Returns Form but couldn't find this anywhere. I had told Uniqlo what I wanted to do they told me Evri would collect for £2.95. When Evri turned up they refused to take parcel as there won't a barcode to scan.
I tried phoning them 6 times but only a robot answered & I tried the Chat online but Robot didn't understand me.
I took my parcel to Post office & got Proof of Postage.
The following week I received refund for 2 items MINUS £2.95 for collection!!!!!!!

I took this up with Ebay & they emailed them for me as Uniqlo owe me 2.95. Uniqlo has ignored my emails & Ebay.

5 semaine pour un remboursement

et en plus vous payez le retour

I wish I' d red these reviews so I would avoid a so frustrating online shopping experience!
I purchased four items and made the return procedure for two out of four.
After a while I realized by asking all the delivery companies in my town that there is no return delivery agreement between Uniqlo and the delivery services so I have to pay 35-40 euros to send the two items back!!!
Of course I won't do that it's really unacceptable and I guess I will have to find someone to give them away.
Conclusion, no Uniqlo shopping for me in the future.

I wish I had seen the review before I purchased from them. I used to buy from them all the time but my last purchase for £34.75 I was refunded £2.95 because they lost most of my return.

Buy here at your own risk and don’t expect to get a refund.

Buyer be warned.

After a month of dealing with their customer service, my wife ended up disappointed. We've been using UNIQLO for years without any issues, but a few months ago, my wife returned one of her orders (containing 11 items), and only received a refund for 9 items. Despite our efforts to resolve the matter with their customer service, they insisted that only 9 items were received out of the 11 sent, even though all items were in the same package. No support or assistance was provided, and no refund was issued for the missing items. They claimed there was nothing more they could do, and further contact was not possible. The customer service experience fell below UK trading standards. After reading other reviews on TrustPilot, it seems we are not alone, as many other customers have experienced similar losses. We incurred an £80 loss this time, and as a result, this was our last order from UNIQLO. We will not be using their services again. AWAY AT ANY COST!

Poor quality puffa jacket. Ruined by gentle washing and drying. Too few feathers.
Terrible after service. Spoke to 5 people in store. Working my way up to manager who did not have the courtesy to speak to me. Sadly the jacket is now in recycling.
Don’t waste your money.

Worst shopping website in Europe. Don't buy it, it's a headache!

Awful customer service experience. I ordered a €120 coat online, expecting it to be black as described. To my disappointment, the coat was a different color. Even after providing clear pictures showing the discrepancy, customer service failed to offer a solution, leaving me responsible for the return fee. This experience has left me extremely dissatisfied, and I won't be making future purchases from them.

Taken around 2 weeks to actually ship my order. Only then to be told that Evri has delayed my parcel. Contacted Uniqlo's poor customer service team (waste of time) they have literally done nothing - I still do not have my parcel.

If i could rate 0 i would. Never ever order online from this company. If you need to return your package they take it and don't give you the money back. I tried everything. The chatbot. Send the return it and proof i delivered it to the relais point. The worst customer service. Still no refund or response.

J’ai acheté des vêtements pour mon fils de 9ans pendant mes vacances à Milan. Retour à la maison et lavage en machine à 30’ avant de les porter et sur 10 vêtements un pull complètement fichu (tâches foncés sont apparus) de l’argent jeter par la fenêtre quoi. Très déçu. Pour une marque aussi sérieuse çà ne devrai pas être possible.

I order these few weeks ago. From the 10 items I purchase, from which I didn't receive 2. When contacted them, all I got is that they did send them to me. With no other option to prove that they didn't. Having no option for refund or receiving this item.

Een blouse en 2 broeken besteld online. De blouse en 1 broek was perfect. 1 broek heb ik retour gestuurd via een retour label. Dit is nu 4 weken geleden nooit bericht gekregen of mijn geld retour gekregen. Klantenservice is niet te vinden wel een mailadres, maar of deze juist was? 3 Berichtjes gestuurd, maar nooit een berichtje terug ontvangen. Broek en geld weg. Voor mij nooit meer online iets bestellen.

Only refunded me for half of the items I returned, I contacted the customer service multiple times and they claimed that they checked with the warehouse. After complaining again they said there's nothing they could do. Customer service is useless. Mentioned that I had seen multiple reviews of the same thing happening on trust pilot, didn't care.

Uniqlo prohibits the return of opened products including Relaco shorts which are classed as inner wear for hygienic reasons, but ironically they have no problem sending the same product that has been opened without the original packaging but repackaged in a plastic bag to me as customer.
I have already contacted customer service and complained about this, why are items that have been opened and without the original packaging sent to me? But the answer was very unsatisfactory, they just said if I am not satisfied I can return it, I have already paid the shipping cost and if I am going to return it, I have to pay the return cost as well. Absolutely no free returns or exchange offers. their service is very unsatisfactory and not customer friendly. This is the very last time I'm shopping in their online shop.

When I went to place an order it offered me a 10euro discount for first time order. I subscribed, waited four days and never received my discount. I placed the order regardless because it was for my son. I was spending 150euro so it would have been nice to even have delivery free. When I tried to email them Uniqlo in there Contact Box, no matter how many times I tried it, I couldnt submit my email address, obviously some bug in the system so I couldnt my contact or query the matter. A most frustrating and off putting experience. I wouldnt be bothered ordering from them for myself again.

Commande passée lundi. Toujours en attente de prise en charge. Aucune traçabilité
Dernière fois que je commande
Je ne sais pas si je vais recevoir ma commande un jour

Après 3 semaines, toujours en attente de mon remboursement…