Uniqlo Arvostelua 

Beware dealing with this company.
I returned 4 items but only have received credit for two and they say two weren’t returned. I packed the parcel myself and took it to the drop off point and I know there were 4 items inside.
The best you get from Uniqlo is live chat and being asked to wait longer for an answer. After a week I was told that the warehouse said only 2 items were received so tough luck, no correct refund.
I have shopped online for many years with lots of retailers and have never had any sort of problem before Uniqlo.
Rated 1 star as there was no option for 0 stars.

The return process and options here are shocking. The clothes are decent, but it's honestly not worth the hassle of dealing with their returns or their customer service.

I was charged £2.95 for my return and chose the method where you print the QR code in store, because I don't have a printer or access to one. They sent me a label that was printable at home instead of in-store. When I contacted them about changing it their agent just kept telling me: "We have no way internally to change the method. You can't change the returns method. This happens so rarely that we have no system internally to make any changes to returns once they've been initiated." (I told them that all they have to do is have a read of their Trustpilot reviews to see that this is not a rarity). My only option was to pay for a courier to return the items—on top of the £2.95 of course.

I literally could not believe there was no internal method for changing the return label. It seemed like a fob off answer and an insane approach to customer service.

Glad I've had this experience on a relatively small order though. Will not be shopping here again.

22 mei de mini schoudertas gekocht, 26 mei ontvangen, verzendkosten zijn we best prijzig (€4,95) maar het product is goed

For such a well known brand, Uniqlo makes returns a hassle. Not only do they charge you for returns, but the also don't even provide a returns label. I was forced to print it myself at a bookstore since I don't own a printer. Think again before ordering.

I've ordered from them a couple of times and both orders were processed and supplied in good time. I find the products excellent and sizing just right (I'm XL). The thermal Ts are as good as the finest silk, and the standard Ts perfect. I've not had the need to contact them or return goods, so I can't contact on that aspect.

UPS as only shipping option. Can't return products because UPS not available here.

Verschrikkelijke service, onmogelijk om mijn adres in te voeren, lijkt of ze willen dat ik in Oostenrijk woon.
Onmogelijk iets te bestellen

Je me demande s'il peut exister un service client plus nul que celui d'Uniqlo et la réponse est dans la question. Il est quasiment impossible de contacter le service client. Par mail, on vous promet sur le site une réponse en 24h, ce n'est évidemment pas le cas. Il y a un chatbot tellement mal pensé que vous devenez dingue, mais miracle, ce matin, il y avait un numéro de téléphone. J'appelle et la personne parlait à peine français. Il s'agissait d'un retour.
Il faut savoir que si vous retournez un article chez Uniqlo, il faut s'armer de patience (sur aucun autre site, il y a de tels délais). Comptez 1 bon mois avant un remboursement, quand le remboursement n'est pas, comme dans le cas présent, escamoté, et qu'un parcours kafkaïen s'offre à vous si vous souhaitez retrouver vos sous.
Ca s'apparente à de l'escroquerie, mais en réalité, je pense qu'il s'agit surtout d'incompétence pure et d'irrespect total envers la clientèle.

Goede ervaringen met de winkels van Uniqlo in meerdere landen. De producten zijn kwalitatief heel goed en zitten lekker. De service in de winkels is prima en het personeel is aardig.

Met de webwinkel heb ik geen ervaring.

When you are trying Uniqlo wool and cashmere sweaters with a shirt underneath and you realise the Uniqlo sweater got so bad in quality that they are see-through now...that's when you know you need to find another shop to get your sweaters!
I would have given 0 stars. I gave 2 stars just in the memory of the amazing quality and design ( they had wool sweaters with V neck) it used to have, up until one year or so. I literally have 1 and a half drawers packed with Uniqlo beautiful sweaters from back when the quality was still good. I would still buy for myself and for others if it would have been the same. So so so sad. It was my go-to place for merino, wool and cashmere that I was recommending to everyone. Not anymore. Such a disappointment

Atrocious customer services .. one star just about sums it up. Honestly I will never ever use them again. 14 days it took to get told it would take another god knows how long to open a case. You choose evri that’s your issue not mine. I followed YOUR steps. I’ll never use again

Was just in the shop of Uniqlo on the Meir in Antwerp, where are the staff, took ages to find any help & when you do find help they have no big sizes to try, only online we are informed with a shrug from there shoulders, what good is that when you want to try something on before buying it, is it any wonder they are losing revenue. There customer service online seems to be terrible too, just reading the reviews is enough to put you off for life - Uniqlo used to have much better customer service but it is obvious they have lost interest in there customer satisfaction. We will shop elsewhere in the future.

Shameful. Evri lost return. Impossible to contact them - lying every time re refund, complaints not answered. Simply AWFUL.

It is impossible to contact them. There is only a bot to chat to their webpage. I wrote for them requesting a partial refund on my delivery expenses since I paid for expedited delivery with UPS and my order arrived even later than if I had chosen the normal delivery method, with another courier company. My email remains unanswered for a month so far.

Dear Trustpilot and All!
I would like to share with all of you my review on Uniqlo service in general. Please note, all of my orders have been completed at uniqlo.eu in Germany - Dortmund.
1. Order and shipping online - I have never had any issue with the delivery or order; always very fast.
2. Customer service - after reading most of the reviews how bad the customer service was, I went to search the UNIQLO online chat boot just to make sure there would be someone to reach out in case of need and guess what - I have been nicely asked of what my inquiry was; in general I was taken care of very nicely at the chat boot with a human being on the other end.
3. Returns and refunds - again, after reading the reviews, I was really scared and seeing things going in a wrong way since I was returning some items back to the warehouse in Dortmund...
All I can say was that everything exceeded my expectations about UNIQLO return/refund.
I did everything as I was instructed - printed out the notes for the items I was gonna return and put in a bag all together. After only a couple of days I have received a confirmation from UNIQLO, saying that my return has been processed. Between 1-2 days later I received the money back in my account.
4. If any of you complain about the postage fee we must pay - believe me, you are being too spoiled...for example Zalando does give you "free" returns but have any of you ever realized the entire prize for the goods is included the return postage? For me the postage fees at UNIQLO seems to be reasonable and fair.
At last, I would like to say to all of you "good luck" with any other inquiries at UNIQLO but I cannot relate to any of your complaints.

Sincerely.
One UNIQLO`s happy customer

They deliver with Evri (formerly Hermes). Enough said.

Don't deserve any star at all.

No response, no update of my delivery status. Ordered online (on 23rd November) and until now still no sight of my order.

Strangely, they kept promoting and mentioned "last minute Xmas gift, you will get it on time". But paid order cannot get the items on time. Totally rubbish!

It will be my last time buying from Uniqlo. Expensive stuff BUT cheapskate company!

I used to get my sweaters from them ( merino wool, lambswool and cashmere) for years. But right now all of them started to be very low quality: you can't find lambswool with any cleavage, they are all boring grandma style neckline, then the cashmere sweaters do have a nice V-neckline but the material itself got sooo thin, you better buy the cashmere from any other store. Dunno why they are getting worse and worse. And about returns and getting my money back: don't do it. Just buy only what's in store or don't buy at all

Received message with date and time of delivery. Then received message saying items couldn’t be delivered till following day. Surprised when items were actually delivered soon after message. Needed to return as sizing too small…NIGHTMARE. Chat box isn’t useful. The Refund Form doesn’t recognise my order number. So getting nowhere fast. Not worth it. Never again. No adequate human customer service.

I bought gift vouchers for my son. He went to the store in London to choose and try on the items he liked. They were all wrapped up and after queuing to pay was then told he could only spend the vouchers on line. I returned to the website and found in the tiniest of writing under the gift vouchers page that vouchers could only be spent on line. Very disappointing and won't be visiting this store or purchasing anything from the company in the future.