I purchased a limited edition U7251. While still under warranty I sent it for repairs after the winding rotor became detached and was spinning freely in the case resulting in the watch being unable to... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
This was the third urban watch I bought from Undone, showing how much I like them. My first was in 2014, on launch. That watch’s red writing has basically faded away and, despite my repeated communi... Näytä lisää
Yritys on vastannut
Could not be happier with my purchase of the Yellow AquaDeep Submerge Carbon. Even bought a black canvas style strap to go with it to change up the look to suit different applications. The bright p... Näytä lisää
Yritys on vastannut
I bought the Aquadeep Signal Black Automatic with the orange leather strap, as an owner of over 35 watches, I was surprised with the quality at the price point. A watch that will get some wrist time a... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Welcome to Undone's official Trustpilot profile! With a distinct blend of traditional craftsmanship and modern personalization, Undone is revolutionizing the timepiece industry. Here, every watch tells a story - yours. Our platform offers a curated experience, allowing you to co-design a timepiece that resonates with your identity. From classic vintage designs to contemporary chic, there’s an Undone watch for every taste. Beyond our impeccable designs, we are deeply committed to customer satisfaction. Your feedback, as shared on Trustpilot, continually inspires us to enhance our services. As a globally recognized brand, we ensure swift deliveries and unmatched after-sales support. Dive into the reviews to witness countless testimonies of our unparalleled quality and service. Every Undone watch is more than a tool for telling time; it's a testament to one's style and personality. Our legacy is built on precision, innovation, and a keen understanding of our customers’ desires. We invite you to explore, customize, and cherish the Undone experience. Your time, your watch, your story. Embrace the Undone way!
Yhteystiedot
Unit 7A 35/F Cable TV Tower Wan, No 9 Hoi Shing Road, Tsuen Wan, New Territories, Hong Kong, 000, Hong Kong, Hong Kong
- cs@undone.com
- undone.com
3,7
Keskitasoinen
254 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good customer service
Good customer service - product met expectations and delivered on time - unique service offering - not afraid to recommend to fellow watch lovers. That said, would love better contrast between sub hand/sub dials (both black which makes it harder to read) but that's a minor point.
26. elokuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Your feedback is greatly appreciated! We value your input and will utilize it to enhance our services. If there are any specific areas where you believe we could improve, please don't hesitate to let us know. Thank you once again for choosing us!
Best Regards,
UNDONE TEAM
I waited for months to receive my…
I waited for months to receive my purchase. I wrote so many times I lost count. All in all a terrible experience, and I would never order anything from your company. It was so bad, it made me re-evaluate every purchase I make on line from a brand that I don't know like yours.
26. elokuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at cs@undone.com so we can address your concerns and ensure your satisfaction. Your happiness is our top priority.
Best Regards,
UNDONE TEAM
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
Okay.
Service was fast. Watch looks nice but quality is not as expected. Lighter weight and cheaper feeling than expected
30. heinäkuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Your feedback is greatly appreciated! We value your input and will utilize it to enhance our services. If there are any specific areas where you believe we could improve, please don't hesitate to let us know. Thank you once again for choosing us!
Best Regards,
UNDONE TEAM
Great watch and service
Great watch and service
Just wish it had either a light or luminox technology to allow for better reading at night
The wrist band is also very short and a tight fit for bigger wrists
25. heinäkuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Your feedback is greatly appreciated! We value your input and will utilize it to enhance our services. If there are any specific areas where you believe we could improve, please don't hesitate to let us know. Thank you once again for choosing us!
Best Regards,
UNDONE TEAM
Great product
Great product, great price. I love watches, have 100+, from Patek, Rolex to Chinese Mao little book waving oddities. Customizing a watch here was huge fun and the execution flawless and delivery very quick indeed. The result is lovely. 100/100 experience.
28. kesäkuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
Beautiful watch and fantastic company
What a great company! The watch is beautiful and the engraving on the back made it such a special gift for my husband. This was part of an anniversary gift but also the perfect timing for an upgrade on his current watch. Very pleased and would absolutely recommend to anyone looking for a special family heirloom.
28. kesäkuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
Disappointed by the night visibility
Disappointed by the night visibility. The lume used is of bad quality and the definition of the indicators and needles is poor to the point one can hardly read the time
28. kesäkuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at cs@undone.com so we can address your concerns and ensure your satisfaction. Your happiness is our top priority.
Best Regards,
UNDONE TEAM
The delivery was as agree and the…
The delivery was as agree and the product is as showed .
28. kesäkuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
el reloj perfecto existe.
el reloj, esta perfectamente acabado, materiales, diseño, peso, colores, es realmente lo que buscaba en un reloj de buceo, compre el aquadeep naranja con esfera negra, lo malo, aranceles de importación,
26. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for bringing this to our attention. We understand the impact that unexpected fees can have on your experience. Although tax fees are beyond our control, we are committed to maintaining transparency in our pricing. Your feedback is valuable to us and will be considered as we strive to enhance our service. If you have any more concerns or questions, please feel free to contact us at cs@undone.com. We're here to help
Best Regards,
UNDONE TEAM
Don't buy your watch from undone
I got an "URBAN STELLAR TIFF BLUE" and now without any trauma to the watch the crystal is broken. There is a crack across the middle of the glass.
I wrote a message to undone and they ended up saying I could send the watch back, but I had to pay the shipment. I got disappointed and took off my watch and put it back in the case.
A few month later, half of the crystal/glass are detached from the disc and the watch look horrible.
Undone watches are good looking watches with a very low quality...
22. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at cs@undone.com so we can address your concerns and ensure your satisfaction. Your happiness is our top priority.
Best Regards,
UNDONE TEAM
Very happy with the product
Very happy with the product. Stylish and well made. I liked the option to customize my watch and took the opportunity to select a different band.
27. toukokuuta 2024
Vastaus yritykseltä Undone Watches
Hey there,
Your review made our day! Thanks for the shoutout. Thrilled to have you loving your Undone.
Stay awesome and don't hesitate to reach out anytime. Here's to more stylish moments with Undone!
Warm Regrads,
The Undone Team
UNDONE tried scamming me out of a…
UNDONE tried scamming me out of a watch. Good thing paypal took over and i got my money back. Never shopping online again. Terrible exp. DO NOT BUY FROM THEM.
17. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at cs@undone.com so we can address your concerns and ensure your satisfaction. Your happiness is our top priority.
Best Regards,
UNDONE TEAM
Vastaus yritykseltä Undone Watches
Hi there,
We appreciate your feedback. We're sorry to hear that it didn't meet your expectations. Your satisfaction is important to us, and we're committed to continuously improving our products.
If you have any specific concerns or if there's anything else we can assist you with, please feel free to reach out. We're here to help!
Best regards,
UNDONE Team
Being able to customize your watch is…
Being able to customize your watch is awesome! Delivery was quick and the timepiece is much nicer than I expected for that price.
31. toukokuuta 2024
Vastaus yritykseltä Undone Watches
Hello,
We're thrilled that you had a great UNDONE experience! If you ever want to explore more custom options or have any questions, feel free to reach out. We appreciate your support!
Best regards,
The UNDONE Team
The watch is beautiful
The watch is beautiful! The customization was exactly as I envisioned it! The photo on the back makes it personal! Thank you!
31. toukokuuta 2024
Vastaus yritykseltä Undone Watches
Hey there,
Your review made our day! Thanks for the shoutout. Thrilled to have you loving your Undone watch.
Stay awesome and don't hesitate to reach out anytime. Here's to more stylish moments with Undone!
Warm Regrads,
The Undone Team
Lived up to expectations in every way
Delivery time was super fast. Quality and appearance exceptional. Great value.
27. toukokuuta 2024
Vastaus yritykseltä Undone Watches
Absolutely thrilled to hear you loved it! 😊 Customer satisfaction is what we're all about. If there's anything more we can do for you, feel free to reach out.
Cheers,
The Undone Team
Overall great watch
The customization options blew me away! I am very happy with the purchase. I went for a gold dial with a brown leather strap, the watch looks classy and refined. Also got my initials inscribed on the back, for a little extra detail.
27. toukokuuta 2024
Vastaus yritykseltä Undone Watches
Hey,
What a great pick! Thank you for the fantastic feedback! If you ever need anything else or have questions, feel free to reach out. We’re here to assist you!
Best regards,
The UNDONE Team
It's my 2nd watch from them
It's my 2nd watch from them. They make a great product!
27. toukokuuta 2024
Vastaus yritykseltä Undone Watches
Hello Marc,
Thanks for the awesome feedback! Your satisfaction is what we're aiming for :)
Feel free to reach out if you need anything
Warm Regards,
The UNDONE Team
Watch looks great, low quality.
Watch looks great, I got many compliments about how it looks.
The only issue is, it just stopped working after 2.5 years. I took it to my trusted watchmaker thinking the battery was dead, nope, the clockwork is broken (low quality), and he advised me to contact the seller. The warranty has expired and with it goes 250€
15. helmikuuta 2024
Oma-aloitteinen arvostelu
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Lue lisää muunlaisista arvosteluista.
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