I purchased a limited edition U7251. While still under warranty I sent it for repairs after the winding rotor became detached and was spinning freely in the case resulting in the watch being unable to... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
This was the third urban watch I bought from Undone, showing how much I like them. My first was in 2014, on launch. That watch’s red writing has basically faded away and, despite my repeated communi... Näytä lisää
Yritys on vastannut
Could not be happier with my purchase of the Yellow AquaDeep Submerge Carbon. Even bought a black canvas style strap to go with it to change up the look to suit different applications. The bright p... Näytä lisää
Yritys on vastannut
I bought the Aquadeep Signal Black Automatic with the orange leather strap, as an owner of over 35 watches, I was surprised with the quality at the price point. A watch that will get some wrist time a... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to Undone's official Trustpilot profile! With a distinct blend of traditional craftsmanship and modern personalization, Undone is revolutionizing the timepiece industry. Here, every watch tells a story - yours. Our platform offers a curated experience, allowing you to co-design a timepiece that resonates with your identity. From classic vintage designs to contemporary chic, there’s an Undone watch for every taste. Beyond our impeccable designs, we are deeply committed to customer satisfaction. Your feedback, as shared on Trustpilot, continually inspires us to enhance our services. As a globally recognized brand, we ensure swift deliveries and unmatched after-sales support. Dive into the reviews to witness countless testimonies of our unparalleled quality and service. Every Undone watch is more than a tool for telling time; it's a testament to one's style and personality. Our legacy is built on precision, innovation, and a keen understanding of our customers’ desires. We invite you to explore, customize, and cherish the Undone experience. Your time, your watch, your story. Embrace the Undone way!
Yhteystiedot
Unit 7A 35/F Cable TV Tower Wan, No 9 Hoi Shing Road, Tsuen Wan, New Territories, Hong Kong, 000, Hong Kong, Hong Kong
- cs@undone.com
- undone.com
3,7
Keskitasoinen
254 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
UNSATISFYED SERVICE
Last week I was asked for information that I had to provide with a letter from the sender of the order, in which I stated that the shipment did not contain any goods from Russia. After having complained about this on several occasions via email to UNDONE, to date I have not received a response in this regard. That is why I am not satisfied with the order placed with UNDONE and the service that is being given to me for goods that I will not be able to receive if I do not have this letter. That is why I am requesting that you resolve the situation and send me this letter.
26. marraskuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at cs@undone.com so we can address your concerns and ensure your satisfaction. Your happiness is our top priority.
Best Regards,
UNDONE TEAM
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
Required a lot of follow up to receive item
The communication around shipping of item made buyer quite nervous around integrity of company, however it did all work out in the end butwith a lot of following up, and the product is indeed wonderful. Just a nail biting wait to see it shipped.
28. lokakuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at cs@undone.com so we can address your concerns and ensure your satisfaction. Your happiness is our top priority.
Best Regards,
UNDONE TEAM
The watch quality feels great
The watch quality feels great, and the look is impressive. Also the special edition handkerchief is a great touch.
Only issue I had was with the shipping, as the taxes were not paid and I had to pay over $100 USD more to receive it. Other than that I'm satisfied.
29. lokakuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for bringing this to our attention. We understand the impact that unexpected fees can have on your experience. Although tax fees are beyond our control, we are committed to maintaining transparency in our pricing. Your feedback is valuable to us and will be considered as we strive to enhance our service. If you have any more concerns or questions, please feel free to contact us at cs@undone.com. We're here to help
Best Regards,
UNDONE TEAM
Ottimo veramente
29. lokakuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
Watch is perfect
Watch is perfect! This is actually my second customized watch from Undone & both (mine & my wife’s) are just beautiful. Thank you Undone!!
25. lokakuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
The watch look nice and is very light…
The watch look nice and is very light to wear.
Nice feeling. The service was good
Thank you.
29. lokakuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
Great watch for the value
Great watch for the value. Will be my everyday bang around and get dirty/wet without concern watch.
Beautiful color. Tight precise built and machining. Watch face is subtle and beautiful.
Strap is ridiculously small for the vast majority of male wearers. The lume is barely acceptable. Lack of a lume on the seconds hand is not acceptable for a divers watch.
Packaging is a little lacking. Insufficient instructions and kinda cheap.
29. lokakuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at cs@undone.com so we can address your concerns and ensure your satisfaction. Your happiness is our top priority.
Best Regards,
UNDONE TEAM
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
From Mexico to World
From Mexico to World, it’s and incredible piece of art, the color, materials, design, all of them is great, I saw this brand with other collaborations but I’m feel happy to waiting for this. Hokusai-Kan Museum collab have many details that looks like beautiful.
29. lokakuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
Be careful when purchasing from Undone
1. I still have not received a $25 credit back I was promised by customer service
2. I still have not received the watch. It appears to encounter a new delay every few days.
At this point I just hope the price arrives and I’m not completely ripped off as it was a gift for my daughters birthday.
28. lokakuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at cs@undone.com so we can address your concerns and ensure your satisfaction. Your happiness is our top priority.
Best Regards,
UNDONE TEAM
As expected and on time
25. lokakuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
Great watch-very light
27. syyskuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
Excellent Experience!
Great communication, fast shipping! The watch is beautiful, appears to be solidly built, and is as described.
27. syyskuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
Good Experience with Undone
1. Timely Customer Service response.
2. Follow-up "progress" contacts.
3. Engineered packaging prevented item damage even though the outer shipping box was damaged in transit.
27. syyskuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
April May is the best!
April May did! Awesome communication and help.
Thank you, thank you, thank you...
26. syyskuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
Unique, quality watches
Unique, quality watches with fast shipping and straightforward payment.
26. elokuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
Everything as advertised
Everything as advertised. Nice quality, and sent on time. Customer service was immediate and helped be through the entire process. Five stars.
1. syyskuuta 2024
Vastaus yritykseltä Undone Watches
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
Trustpilot-kokemus
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Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.