Umbrella.co.uk Arvostelua 

Payment was late, tried calling them but couldn't get through after waiting for more than 15mins. Managed to get through to someone on the webchat but was informed my account had been changed to weekly payment. I've always been paid monthly so was unsure how this happened. I asked and was told that it had always been weekly...impossible.

I then asked it to be changed back to monthly and was informed that these cannot simply be changed without issuing a P45. But they had somehow changed it from monthly to weekly, not informed me, not issued a P45.

I then asked a bunch of questions to clarify coz something clearly doesn't make sense here...and have been informed that my account "must be weekly" despite being paid monthly for almost a year. I mean...what?

I am sitting here with an overdrawn account, payment is 2 days overdue, and i am being told to wait until tomorrow to get paid.

I am going to discontinue my usage of umbrella.co.uk and would suggest you do the same!

Andy explained the workings of how the umbrella company works on behalf of the client.The explanation was simple, clear and precise.

Rob was fantastic dealing with my concern

Easy to work and collaborate with, Dillon is highly responsive and professional. Great service provided all round.

So far fast service from Mollie 😊who took the time to offer any advice and explanations regarding the services, this is my first time working with Umbrella so we'll see if I'm satisfied🤞🏻

I have used Umbrella.co.uk since 2023 and have been pleased with the service. Prompt and professional. Twice in thus time the places I have worked have been late in signing my timesheet. Once in Umbrella.co.uk processed these quickly. Very happy with them.

Fast service so far from Mollie, who took the time to offer any advice and explanations relating to the services.

Very helpful, talked me through the process, explained everything, would recommend.

Professional, punctual, to the point. Automated phone system somewhat dysfunctional, otherwise would be 5*.

Many thanks.

i have given a 5 star for this review as Sophie in customer services was excellent in dealing with my query and went over and above to deal with the query prior to my payslip being uploaded onto the portal.

Thank you Mollie for your kind help and support today. I really appreciate your quick response while setting up my payrolls issues
Thank you for your professionalism.

Mollie Burgess fab, clear and concise and reassuring. I have worked with Umbrella before and I am returning confident in the knowledge my interests will be protected.
Anne King

Excellent service by Molly Burges and sorted my problems out within a very short time. Very professional and understanding. Highly recommended

Hannah's explanation was crystal clear and it was clear she both knows her stuff and is completely motivated to build a great working relationship. In my experience there have been a few false dawns and a lot of chasing around in Umbrella land but these guys are congenial state of the art.

Good communication and knowledge around HR. Mollie was very friendly and professional.

All good, very efficient

Thank you to Dr. Cannon and the nurses at Dr Prabakar Complex SRH Clinic Birmingham. I was scared before my appointment, but they were both so good to me. Everyone was kind and caring, treated me very well, and made me feel comfortable. I had a great experience.

Very supportive and guided me easily through all the set up. Mollie was brilliant

Mollie is really helpful and very easy to deal with. This makes life very simple.

Good to be back.
I have just secured a new contract and didn’t hesitate to return to Umbrella.co.uk for my payroll services. Having used them in the past, I already knew how reliable, efficient, and hassle-free their onboarding and payment systems are. My previous experience with them was absolutely seamless, so coming back was an easy choice. Highly recommended for any contractor looking for peace of mind!